Tecnológico de Monterrey
Effective Communication for Today’s Leader
Tecnológico de Monterrey

Effective Communication for Today’s Leader

This course is part of Leadership and Negotiation Skills Specialization

Taught in English

Some content may not be translated

7,036 already enrolled

Included with Coursera Plus

Course

Gain insight into a topic and learn the fundamentals

4.4

(43 reviews)

Intermediate level

Recommended experience

25 hours (approximately)
Flexible schedule
Learn at your own pace

What you'll learn

  • Understand the importance of communication in people's lives and thus boost the improvement in our ability to effectively socialize.

  • Apply communication skills to performance feedback and achieve organizational objectives.

  • Identify the concept of communication to clarify its importance.

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

17 quizzes

Course

Gain insight into a topic and learn the fundamentals

4.4

(43 reviews)

Intermediate level

Recommended experience

25 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

Placeholder

Build your subject-matter expertise

This course is part of the Leadership and Negotiation Skills Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate
Placeholder
Placeholder

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Placeholder

There are 4 modules in this course

In the first topic of this course, you will study the concept of human communication, its importance in people’s lives, and its application to the environments we move in: family, professional, and social. At the same time, you will learn about communication levels, which allow both the sender and the receiver to identify the level we are communicating in order to establish a connection between both parties.

What's included

2 videos16 readings5 quizzes1 discussion prompt

This week will cover information on assertive communication, the ability to communicate with messages that are delivered clearly, firmly, directly, and respectfully. The goal is for you to learn about assertiveness, the first communication skill that is the foundation of dialogue, so you can put it into practice. You will also learn a technique that is easy to use, that you can use immediately to deliver assertive messages.

What's included

2 videos9 readings3 quizzes1 discussion prompt

This week you will learn essential aspects of the second interpersonal communication skill: empathetic listening. One of the most frequent errors when we communicate in work environments is to only pay attention to the technical aspects of the conversation. In other words, we tend to ignore the emotional state or mood of the other person, and this can damage our interpersonal relationship.

What's included

2 videos9 readings4 quizzes1 peer review1 discussion prompt

During this last week of the course, you’ll learn more about the third interpersonal communication skill: performance feedback. This is a skill that, overall, allows us to respond to messages from other people; and specifically, can be used as a tool to improve performance in sessions to establish goals and evaluate performance. In this way, effective leaders increase their ability to direct, guide, teach, and motivate collaborators by correctly using feedback.

What's included

2 videos10 readings5 quizzes1 discussion prompt1 plugin

Instructor

Instructor ratings
4.7 (17 ratings)
Carlos Alberto Tena Sánchez
Tecnológico de Monterrey
2 Courses23,001 learners

Offered by

Recommended if you're interested in Leadership and Management

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Learner reviews

Showing 3 of 43

4.4

43 reviews

  • 5 stars

    72.09%

  • 4 stars

    11.62%

  • 3 stars

    6.97%

  • 2 stars

    2.32%

  • 1 star

    6.97%

MS
5

Reviewed on Feb 27, 2024

NW
5

Reviewed on Sep 25, 2022

New to Leadership and Management? Start here.

Placeholder

Open new doors with Coursera Plus

Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions