Google Cloud
Google Cloud Customer Care Fundamentals - 繁體中文
Google Cloud

Google Cloud Customer Care Fundamentals - 繁體中文

Taught in Chinese (Traditional)


Gain insight into a topic and learn the fundamentals

Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • 瞭解客服案件生命週期中相關的步驟。

  • 找出影響 Google Cloud 服務的已知問題。

  • 區分 Google Cloud Customer Care 的支援層級。

  • 建立、管理及查看客服案件。

Details to know

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April 2024


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There are 4 modules in this course


What's included

1 video

本單元的第一部影片將介紹 Customer Care Portfolio 包含的 Standard、Enhanced 和 Premium 支援服務。第二部影片將說明擷取記錄檔的最佳做法,並講解如何在移除個人資訊後進行相關操作。最後是成果驗收。

What's included

2 videos1 quiz

本單元將示範如何提交適當優先等級的客服案件,並說明 Customer Care 如何在支援單建立後解決案件,以及在哪些情況下適合提報案件。

What's included

3 videos1 quiz

本單元的第一部影片將說明 Customer Care 團隊找出解決方案後的流程,隨後是成果驗收。最後會提供收錄其他資源的 PDF,其中列出了案件優先順序、狀態、說明,以及本課程影片未涵蓋的其他資訊。

What's included

1 video1 reading1 quiz


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