Google Cloud
Google Cloud Customer Care Fundamentals - Italiano
Google Cloud

Google Cloud Customer Care Fundamentals - Italiano

Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Identificare i passaggi coinvolti nel ciclo di vita di una richiesta di assistenza.

  • Identificare i problemi noti che interessano i servizi Google Cloud.

  • Distinguere i livelli forniti dall'assistenza clienti Google Cloud.

  • Creare, gestire e visualizzare le richiesta di assistenza.

Details to know

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Assessments

3 assignments

Taught in English

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There are 4 modules in this course

Presenta il corso ed elenca gli obiettivi di apprendimento.

What's included

1 video

Il primo video di questo modulo illustra le opzioni Assistenza Standard, Avanzata e Premium in Cloud Customer Care Portfolio. Il secondo video illustra le best practice per acquisire un file di log e quindi mostra come farlo rimuovendo le informazioni personali. L'attività finale è una verifica delle conoscenze.

What's included

2 videos1 assignment

Questo modulo dimostra come presentare una richiesta di assistenza al livello di priorità appropriato e spiega come funziona l'assistenza clienti per risolvere un ticket dopo la sua creazione e quando è opportuno riassegnare una richiesta.

What's included

3 videos1 assignment

Questo modulo spiega cosa succede dopo che è stata individuata una soluzione dal team dell'assistenza clienti nel primo video, seguito da una verifica delle conoscenze. L'attività finale è un PDF che elenca risorse aggiuntive su priorità, stato, descrizione della richiesta e altre informazioni non trattate nei video di questo corso.

What's included

1 video1 reading1 assignment

Instructor

Google Cloud Training
Google Cloud
1,636 Courses2,729,636 learners

Offered by

Google Cloud

Recommended if you're interested in Cloud Computing

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