This course is part of the Patient Safety Specialization

4.8
stars
378 ratings

Eileen Kasda

6,909 already enrolled

Offered By

Patient Safety SpecializationJohns Hopkins University

About this Course

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Safety culture is a facet of organizational culture that captures attitudes, beliefs, perceptions, and values about safety.  A culture of safety is essential in high reliability organizations and is a critical mechanism for the delivery of safe and high-quality care.  It requires a strong commitment from leadership and staff.  In this course, a safe culture is promoted through the use of identifying and reporting patient safety hazards, accountability and transparency, involvement with patients and families, and effective teamwork.

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Shareable Certificate

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Course 2 of 7 in the

Patient Safety Specialization

Approx. 8 hours to complete

English

Subtitles: French, Portuguese (European), Russian, English, Spanish

What you will learn

Review essential elements of a safety culture.
Describe how healthcare organizations identify and mitigate safety hazards.
Identify how patients and family members contribute to developing a safety culture.
Identify strategies for improving communication and teamwork .

Skills you will gain

Communication
Healthcare Leadership
Organizational Culture
Patient Safety

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 2 of 7 in the

Patient Safety Specialization

Approx. 8 hours to complete

English

Subtitles: French, Portuguese (European), Russian, English, Spanish

Instructor

Instructor rating

4.75/5 (67 Ratings)

Eileen Kasda

6,909 Learners

1 Course

Offered by

Johns Hopkins University

The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.

Syllabus - What you will learn from this course

Week

Week 1

2 hours to complete

Patient Safety Culture and Just Culture

In this module, learners will develop an understanding of what safety culture is and why it matters, how safety culture influences outcomes, how culture is assessed, and how strategies for improvement can be developed. Learners will become familiar with the Just Culture model and how it is used when appropriating blame and accountability for human error, at risk behaviors, and reckless behaviors.

2 hours to complete

6 videos (Total 53 min), 2 readings, 1 quiz

Week

Week 2

2 hours to complete

Patient Safety, Quality, and the Patient Experience

The patient experience encompasses a range of interactions patients have with the healthcare system. Understanding patients' expectations and learning from their experiences is key to designing safer care delivery systems and providing patient and family-centered care.

2 hours to complete

6 videos (Total 47 min), 4 readings, 1 quiz

6 videos

Definitions: Satisfaction, Experience, Engagement, Patient and Family Centered Care6m

How Do We Measure the Patient Experience?7m

Patient and Family Centered Care and Engagement6m

Patient and Family Advisory Council: Definition and Roles5m

Engaging the Heart of the Caregiver5m

Using Improvement Science to Create a Positive Sustainable Patient Experience15m

4 readings

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)10m

Centers for Medicare and Medicaid Services: Hospital Compare10m

Harnessing Evidence and Experience to Change Culture10m

Advancing the Practice of Patient and Family Centered Care in Hospitals10m

1 practice exercise

Lesson 2 Quiz30m

Week

Week 3

2 hours to complete

Event Reporting and Second Victims

Patient safety event reports are a critical data source for identifying and mitigating harm in high reliability organizations; yet, many healthcare organizations do not take full advantage of this data. At the conclusion of this module, learners will understand how event reports should be used to design safer care systems and how organizations can provide support to staff involved in medical errors.

2 hours to complete

12 videos (Total 75 min), 2 readings, 1 quiz

12 videos

How to Submit an Event Report9m

Journey of an Event Report3m

Event Reporting and High Reliability3m

Using Event Reports to Improve Safety and Culture3m

Reporting Culture4m

Using Event Reports to Design Safer Systems: Part I2m

Using Event Reports to Design Safer Systems: Part II5m

A Sample Event Review Meeting12m

Introduction to the Learning from Defects Tool12m

Disclosure of Medical Errors2m

Second Victims7m

Peer Support: Making a Difference for Second Victims8m

2 readings

Agency for Healthcare Research and Quality: Common Formats10m

Learning from Defects Tool10m

1 practice exercise

Lesson 3 Quiz30m

Week

Week 4

3 hours to complete

Strengthening Safety Culture Through Teamwork

Research shows that many errors can be attributed to breakdowns in teamwork and communication. In this module, participants will learn how safety culture can be strengthened though teamwork and communication. Participants will learn skills critical in the prevention and mitigation of medical errors.

3 hours to complete

8 videos (Total 94 min), 3 readings, 1 quiz

Reviews

4.8

70 reviews

5 stars
82.46%
4 stars
16.75%
3 stars
0.52%
1 star
0.26%

TOP REVIEWS FROM SETTING THE STAGE FOR SUCCESS: AN EYE ON SAFETY CULTURE AND TEAMWORK (PATIENT SAFETY II)

by SSJun 29, 2019

Lots of learning, lots of high yield information.y Certainly getting us a level up in the patient safety scale !

by ASFeb 6, 2019

This course is really helpful and provides an insight how to report events, how to train people, how to conduct briefing and debriefing. I recommend everyone working in hospitals to take this course.

by MYMar 13, 2019

Wonderful feeling! i completed two courses and learned many useful aspects. Will be taking third course as well. Thanks Coursera! This is an amazing step to improve world.

by LLJul 11, 2022

Some quiz questions were a little tircky. Great info but too condenced allowing for error.

View all reviews

About the Patient Safety Specialization

Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.

The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the seven courses in the specialization.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

Setting the Stage for Success: An Eye on Safety Culture and Teamwork (Patient Safety II)