About this Course
4.8
81 ratings
10 reviews
Specialization

Course 2 of 7 in the

100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Hours to complete

Approx. 11 hours to complete

Suggested: 9 hours/week...
Available languages

English

Subtitles: English

What you will learn

  • Check

    Review essential elements of a safety culture.

  • Check

    Describe how healthcare organizations identify and mitigate safety hazards.

  • Check

    Identify how patients and family members contribute to developing a safety culture.

  • Check

    Identify strategies for improving communication and teamwork .

Skills you will gain

CommunicationHealthcare LeadershipOrganizational CulturePatient Safety
Specialization

Course 2 of 7 in the

100% online

100% online

Start instantly and learn at your own schedule.
Flexible deadlines

Flexible deadlines

Reset deadlines in accordance to your schedule.
Hours to complete

Approx. 11 hours to complete

Suggested: 9 hours/week...
Available languages

English

Subtitles: English

Syllabus - What you will learn from this course

Week
1
Hours to complete
2 hours to complete

Patient Safety Culture and Just Culture

In this module, learners will develop an understanding of what safety culture is and why it matters, how safety culture influences outcomes, how culture is assessed, and how strategies for improvement can be developed. Learners will become familiar with the Just Culture model and how it is used when appropriating blame and accountability for human error, at risk behaviors, and reckless behaviors. ...
Reading
6 videos (Total 53 min), 2 readings, 1 quiz
Video6 videos
Defining Safety Culture11m
The Influence of Safety Culture on Patient and Provider Outcomes10m
Measuring Culture14m
Just Culture7m
Application of Just Culture5m
Reading2 readings
11 Tenets of a Safety Culture10m
CUSP Tool: Culture Check-up Process10m
Quiz1 practice exercise
Lesson 1 Quiz20m
Week
2
Hours to complete
2 hours to complete

Patient Safety, Quality, and the Patient Experience

The patient experience encompasses a range of interactions patients have with the healthcare system. Understanding patients' expectations and learning from their experiences is key to designing safer care delivery systems and providing patient and family-centered care. ...
Reading
6 videos (Total 47 min), 4 readings, 1 quiz
Video6 videos
How Do We Measure the Patient Experience?7m
Patient and Family Centered Care and Engagement6m
Patient and Family Advisory Council: Definition and Roles5m
Engaging the Heart of the Caregiver5m
Using Improvement Science to Create a Positive Sustainable Patient Experience15m
Reading4 readings
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)10m
Centers for Medicare and Medicaid Services: Hospital Compare10m
Harnessing Evidence and Experience to Change Culture10m
Advancing the Practice of Patient and Family Centered Care in Hospitals10m
Quiz1 practice exercise
Lesson 2 Quiz20m
Week
3
Hours to complete
2 hours to complete

Event Reporting and Second Victims

Patient safety event reports are a critical data source for identifying and mitigating harm in high reliability organizations; yet, many healthcare organizations do not take full advantage of this data. At the conclusion of this module, learners will understand how event reports should be used to design safer care systems and how organizations can provide support to staff involved in medical errors. ...
Reading
12 videos (Total 75 min), 2 readings, 1 quiz
Video12 videos
Journey of an Event Report3m
Event Reporting and High Reliability3m
Using Event Reports to Improve Safety and Culture3m
Reporting Culture4m
Using Event Reports to Design Safer Systems: Part I2m
Using Event Reports to Design Safer Systems: Part II5m
A Sample Event Review Meeting12m
Introduction to the Learning from Defects Tool12m
Disclosure of Medical Errors2m
Second Victims7m
Peer Support: Making a Difference for Second Victims8m
Reading2 readings
Agency for Healthcare Research and Quality: Common Formats10m
Learning from Defects Tool10m
Quiz1 practice exercise
Lesson 3 Quiz20m
Week
4
Hours to complete
2 hours to complete

Strengthening Safety Culture Through Teamwork

Research shows that many errors can be attributed to breakdowns in teamwork and communication. In this module, participants will learn how safety culture can be strengthened though teamwork and communication. Participants will learn skills critical in the prevention and mitigation of medical errors. ...
Reading
8 videos (Total 94 min), 3 readings, 1 quiz
Video8 videos
Teamwork and the Science of Safety12m
Team Training15m
Communication11m
Leadership12m
Briefings and Debriefings10m
Measuring Teamwork for Improvement12m
Cross-unit Collaboration8m
Reading3 readings
TeamSTEPPS 2.010m
Care Coordination Measures Atlas Update10m
Edgar Schein: Humble Inquiry (Optional)10m
Quiz1 practice exercise
Lesson 4 Quiz20m
4.8
10 ReviewsChevron Right

Top Reviews

By NVMay 10th 2018

Really interesting education course.it is very much helpful to me. I learned so many new things from this course. I must be thankful to coursera team. Excellent course. Thank you very much.

By SSApr 15th 2018

Being a GP, it is an added value to the personality of myself to be able to become a better leader and advocate for having to implement safe clinical environment.

Instructor

About Johns Hopkins University

The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world....

About the Patient Safety Specialization

Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few. The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the seven courses in the specialization....
Patient Safety

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.