About this Course

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Learner Career Outcomes

25%

started a new career after completing these courses

29%

got a tangible career benefit from this course
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 2 of 7 in the
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 8 hours to complete
English
Subtitles: English

What you will learn

  • Review essential elements of a safety culture.

  • Describe how healthcare organizations identify and mitigate safety hazards.

  • Identify how patients and family members contribute to developing a safety culture.

  • Identify strategies for improving communication and teamwork .

Skills you will gain

CommunicationHealthcare LeadershipOrganizational CulturePatient Safety

Learner Career Outcomes

25%

started a new career after completing these courses

29%

got a tangible career benefit from this course
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 2 of 7 in the
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 8 hours to complete
English
Subtitles: English

Instructor

Offered by

Johns Hopkins University logo

Johns Hopkins University

Syllabus - What you will learn from this course

Week
1

Week 1

2 hours to complete

Patient Safety Culture and Just Culture

2 hours to complete
6 videos (Total 53 min), 2 readings, 1 quiz
6 videos
Defining Safety Culture11m
The Influence of Safety Culture on Patient and Provider Outcomes10m
Measuring Culture14m
Just Culture7m
Application of Just Culture5m
2 readings
11 Tenets of a Safety Culture10m
CUSP Tool: Culture Check-up Process10m
1 practice exercise
Lesson 1 Quiz20m
Week
2

Week 2

2 hours to complete

Patient Safety, Quality, and the Patient Experience

2 hours to complete
6 videos (Total 47 min), 4 readings, 1 quiz
6 videos
How Do We Measure the Patient Experience?7m
Patient and Family Centered Care and Engagement6m
Patient and Family Advisory Council: Definition and Roles5m
Engaging the Heart of the Caregiver5m
Using Improvement Science to Create a Positive Sustainable Patient Experience15m
4 readings
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)10m
Centers for Medicare and Medicaid Services: Hospital Compare10m
Harnessing Evidence and Experience to Change Culture10m
Advancing the Practice of Patient and Family Centered Care in Hospitals10m
1 practice exercise
Lesson 2 Quiz20m
Week
3

Week 3

2 hours to complete

Event Reporting and Second Victims

2 hours to complete
12 videos (Total 75 min), 2 readings, 1 quiz
12 videos
Journey of an Event Report3m
Event Reporting and High Reliability3m
Using Event Reports to Improve Safety and Culture3m
Reporting Culture4m
Using Event Reports to Design Safer Systems: Part I2m
Using Event Reports to Design Safer Systems: Part II5m
A Sample Event Review Meeting12m
Introduction to the Learning from Defects Tool12m
Disclosure of Medical Errors2m
Second Victims7m
Peer Support: Making a Difference for Second Victims8m
2 readings
Agency for Healthcare Research and Quality: Common Formats10m
Learning from Defects Tool10m
1 practice exercise
Lesson 3 Quiz20m
Week
4

Week 4

2 hours to complete

Strengthening Safety Culture Through Teamwork

2 hours to complete
8 videos (Total 94 min), 3 readings, 1 quiz
8 videos
Teamwork and the Science of Safety12m
Team Training15m
Communication11m
Leadership12m
Briefings and Debriefings10m
Measuring Teamwork for Improvement12m
Cross-unit Collaboration8m
3 readings
TeamSTEPPS 2.010m
Care Coordination Measures Atlas Update10m
Edgar Schein: Humble Inquiry (Optional)10m
1 practice exercise
Lesson 4 Quiz20m

Reviews

TOP REVIEWS FROM SETTING THE STAGE FOR SUCCESS: AN EYE ON SAFETY CULTURE AND TEAMWORK (PATIENT SAFETY II)

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About the Patient Safety Specialization

Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few. The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the seven courses in the specialization....
Patient Safety

Frequently Asked Questions

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    • The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

  • If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.

  • Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.

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