About this course: Safety culture is a facet of organizational culture that captures attitudes, beliefs, perceptions, and values about safety. A culture of safety is essential in high reliability organizations and is a critical mechanism for the delivery of safe and high-quality care. It requires a strong commitment from leadership and staff. In this course, a safe culture is promoted through the use of identifying and reporting patient safety hazards, accountability and transparency, involvement with patients and families, and effective teamwork.
Created by: Johns Hopkins University
Taught by: Eileen Kasda
| Basic Info | Course 2 of 7 in the Patient Safety Specialization |
| Language | English |
| How To Pass | Pass all graded assignments to complete the course. |
| User Ratings |
Syllabus
WEEK 1
Patient Safety Culture and Just Culture
In this module, learners will develop an understanding of what safety culture is and why it matters, how safety culture influences outcomes, how culture is assessed, and how strategies for improvement can be developed. Learners will become familiar with the Just Culture model and how it is used when appropriating blame and accountability for human error, at risk behaviors, and reckless behaviors.
6 videos, 2 readings
- Video: Defining Safety Culture
- Reading: 11 Tenets of a Safety Culture
- Video: The Influence of Safety Culture on Patient and Provider Outcomes
- Video: Measuring Culture
- Reading: CUSP Tool: Culture Check-up Process
- Video: Just Culture
- Video: Application of Just Culture
Graded: Lesson 1 Quiz
WEEK 2
Patient Safety, Quality, and the Patient Experience
The patient experience encompasses a range of interactions patients have with the healthcare system. Understanding patients' expectations and learning from their experiences is key to designing safer care delivery systems and providing patient and family-centered care.
6 videos, 4 readings
- Video: How Do We Measure the Patient Experience?
- Reading: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
- Reading: Centers for Medicare and Medicaid Services: Hospital Compare
- Video: Patient and Family Centered Care and Engagement
- Video: Patient and Family Advisory Council: Definition and Roles
- Video: Engaging the Heart of the Caregiver
- Video: Using Improvement Science to Create a Positive Sustainable Patient Experience
- Reading: Harnessing Evidence and Experience to Change Culture
- Reading: Advancing the Practice of Patient and Family Centered Care in Hospitals
Graded: Lesson 2 Quiz
WEEK 3
Event Reporting and Second Victims
Patient safety event reports are a critical data source for identifying and mitigating harm in high reliability organizations; yet, many healthcare organizations do not take full advantage of this data. At the conclusion of this module, learners will understand how event reports should be used to design safer care systems and how organizations can provide support to staff involved in medical errors.
12 videos, 2 readings
- Reading: Agency for Healthcare Research and Quality: Common Formats
- Video: Journey of an Event Report
- Discussion Prompt: Journey of an Event Report in Your Organization
- Video: Event Reporting and High Reliability
- Video: Using Event Reports to Improve Safety and Culture
- Video: Reporting Culture
- Video: Using Event Reports to Design Safer Systems: Part I
- Video: Using Event Reports to Design Safer Systems: Part II
- Video: A Sample Event Review Meeting
- Video: Introduction to the Learning from Defects Tool
- Reading: Learning from Defects Tool
- Video: Disclosure of Medical Errors
- Video: Second Victims
- Video: Peer Support: Making a Difference for Second Victims
Graded: Lesson 3 Quiz
WEEK 4
Strengthening Safety Culture Through Teamwork
Research shows that many errors can be attributed to breakdowns in teamwork and communication. In this module, participants will learn how safety culture can be strengthened though teamwork and communication. Participants will learn skills critical in the prevention and mitigation of medical errors.
8 videos, 3 readings
- Video: Teamwork and the Science of Safety
- Video: Team Training
- Reading: TeamSTEPPS 2.0
- Video: Communication
- Video: Leadership
- Video: Briefings and Debriefings
- Video: Measuring Teamwork for Improvement
- Reading: Care Coordination Measures Atlas Update
- Video: Cross-unit Collaboration
- Reading: Edgar Schein: Humble Inquiry (Optional)
Graded: Lesson 4 Quiz
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Johns Hopkins University
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| Access to course materials | Available |
| Access to graded materials | Available |
| Receive a final grade | Available |
| Earn a shareable Course Certificate | Available |
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