Safety culture is a facet of organizational culture that captures attitudes, beliefs, perceptions, and values about safety. A culture of safety is essential in high reliability organizations and is a critical mechanism for the delivery of safe and high-quality care. It requires a strong commitment from leadership and staff. In this course, a safe culture is promoted through the use of identifying and reporting patient safety hazards, accountability and transparency, involvement with patients and families, and effective teamwork.
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Patient Safety SpecializationJohns Hopkins UniversityAbout this Course
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Learner Career Outcomes
33%
started a new career after completing these courses
30%
got a tangible career benefit from this course
Shareable Certificate
Earn a Certificate upon completion
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Course 2 of 7 in the
Flexible deadlines
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Approx. 8 hours to complete
English
Subtitles: English
What you will learn
Review essential elements of a safety culture.
Describe how healthcare organizations identify and mitigate safety hazards.
Identify how patients and family members contribute to developing a safety culture.
Identify strategies for improving communication and teamwork .
Skills you will gain
CommunicationHealthcare LeadershipOrganizational CulturePatient Safety
Learner Career Outcomes
33%
started a new career after completing these courses
30%
got a tangible career benefit from this course
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 2 of 7 in the
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 8 hours to complete
English
Subtitles: English
Offered by
Johns Hopkins University
The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world.
Syllabus - What you will learn from this course
2 hours to complete
Patient Safety Culture and Just Culture
In this module, learners will develop an understanding of what safety culture is and why it matters, how safety culture influences outcomes, how culture is assessed, and how strategies for improvement can be developed. Learners will become familiar with the Just Culture model and how it is used when appropriating blame and accountability for human error, at risk behaviors, and reckless behaviors.
2 hours to complete
6 videos (Total 53 min), 2 readings, 1 quiz
6 videos
Defining Safety Culture11m
The Influence of Safety Culture on Patient and Provider Outcomes10m
Measuring Culture14m
Just Culture7m
Application of Just Culture5m
2 readings
11 Tenets of a Safety Culture10m
CUSP Tool: Culture Check-up Process10m
1 practice exercise
Lesson 1 Quiz30m
2 hours to complete
Patient Safety, Quality, and the Patient Experience
The patient experience encompasses a range of interactions patients have with the healthcare system. Understanding patients' expectations and learning from their experiences is key to designing safer care delivery systems and providing patient and family-centered care.
2 hours to complete
6 videos (Total 47 min), 4 readings, 1 quiz
6 videos
How Do We Measure the Patient Experience?7m
Patient and Family Centered Care and Engagement6m
Patient and Family Advisory Council: Definition and Roles5m
Engaging the Heart of the Caregiver5m
Using Improvement Science to Create a Positive Sustainable Patient Experience15m
4 readings
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)10m
Centers for Medicare and Medicaid Services: Hospital Compare10m
Harnessing Evidence and Experience to Change Culture10m
Advancing the Practice of Patient and Family Centered Care in Hospitals10m
1 practice exercise
Lesson 2 Quiz30m
2 hours to complete
Event Reporting and Second Victims
Patient safety event reports are a critical data source for identifying and mitigating harm in high reliability organizations; yet, many healthcare organizations do not take full advantage of this data. At the conclusion of this module, learners will understand how event reports should be used to design safer care systems and how organizations can provide support to staff involved in medical errors.
2 hours to complete
12 videos (Total 75 min), 2 readings, 1 quiz
12 videos
Journey of an Event Report3m
Event Reporting and High Reliability3m
Using Event Reports to Improve Safety and Culture3m
Reporting Culture4m
Using Event Reports to Design Safer Systems: Part I2m
Using Event Reports to Design Safer Systems: Part II5m
A Sample Event Review Meeting12m
Introduction to the Learning from Defects Tool12m
Disclosure of Medical Errors2m
Second Victims7m
Peer Support: Making a Difference for Second Victims8m
2 readings
Agency for Healthcare Research and Quality: Common Formats10m
Learning from Defects Tool10m
1 practice exercise
Lesson 3 Quiz30m
3 hours to complete
Strengthening Safety Culture Through Teamwork
Research shows that many errors can be attributed to breakdowns in teamwork and communication. In this module, participants will learn how safety culture can be strengthened though teamwork and communication. Participants will learn skills critical in the prevention and mitigation of medical errors.
3 hours to complete
8 videos (Total 94 min), 3 readings, 1 quiz
8 videos
Teamwork and the Science of Safety12m
Team Training15m
Communication11m
Leadership12m
Briefings and Debriefings10m
Measuring Teamwork for Improvement12m
Cross-unit Collaboration8m
3 readings
TeamSTEPPS 2.010m
Care Coordination Measures Atlas Update10m
Edgar Schein: Humble Inquiry (Optional)10m
1 practice exercise
Lesson 4 Quiz30m
Reviews
TOP REVIEWS FROM SETTING THE STAGE FOR SUCCESS: AN EYE ON SAFETY CULTURE AND TEAMWORK (PATIENT SAFETY II)
by ASFeb 6, 2019
This course is really helpful and provides an insight how to report events, how to train people, how to conduct briefing and debriefing. I recommend everyone working in hospitals to take this course.
by NVMay 9, 2018
Really interesting education course.it is very much helpful to me. I learned so many new things from this course. I must be thankful to coursera team. Excellent course. Thank you very much.
by MYMar 13, 2019
Wonderful feeling! i completed two courses and learned many useful aspects. Will be taking third course as well. Thanks Coursera! This is an amazing step to improve world.
by SSApr 14, 2018
Being a GP, it is an added value to the personality of myself to be able to become a better leader and advocate for having to implement safe clinical environment.
About the Patient Safety Specialization
Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few.
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