About this Course

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Learner Career Outcomes

33%

started a new career after completing these courses

30%

got a tangible career benefit from this course
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 2 of 7 in the
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 8 hours to complete
English

What you will learn

  • Review essential elements of a safety culture.

  • Describe how healthcare organizations identify and mitigate safety hazards.

  • Identify how patients and family members contribute to developing a safety culture.

  • Identify strategies for improving communication and teamwork .

Skills you will gain

CommunicationHealthcare LeadershipOrganizational CulturePatient Safety

Learner Career Outcomes

33%

started a new career after completing these courses

30%

got a tangible career benefit from this course
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 2 of 7 in the
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 8 hours to complete
English

Instructor

Offered by

Placeholder

Johns Hopkins University

Syllabus - What you will learn from this course

Week
1

Week 1

2 hours to complete

Patient Safety Culture and Just Culture

2 hours to complete
6 videos (Total 53 min), 2 readings, 1 quiz
6 videos
Defining Safety Culture11m
The Influence of Safety Culture on Patient and Provider Outcomes10m
Measuring Culture14m
Just Culture7m
Application of Just Culture5m
2 readings
11 Tenets of a Safety Culture10m
CUSP Tool: Culture Check-up Process10m
1 practice exercise
Lesson 1 Quiz30m
Week
2

Week 2

2 hours to complete

Patient Safety, Quality, and the Patient Experience

2 hours to complete
6 videos (Total 47 min), 4 readings, 1 quiz
6 videos
How Do We Measure the Patient Experience?7m
Patient and Family Centered Care and Engagement6m
Patient and Family Advisory Council: Definition and Roles5m
Engaging the Heart of the Caregiver5m
Using Improvement Science to Create a Positive Sustainable Patient Experience15m
4 readings
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)10m
Centers for Medicare and Medicaid Services: Hospital Compare10m
Harnessing Evidence and Experience to Change Culture10m
Advancing the Practice of Patient and Family Centered Care in Hospitals10m
1 practice exercise
Lesson 2 Quiz30m
Week
3

Week 3

2 hours to complete

Event Reporting and Second Victims

2 hours to complete
12 videos (Total 75 min), 2 readings, 1 quiz
12 videos
Journey of an Event Report3m
Event Reporting and High Reliability3m
Using Event Reports to Improve Safety and Culture3m
Reporting Culture4m
Using Event Reports to Design Safer Systems: Part I2m
Using Event Reports to Design Safer Systems: Part II5m
A Sample Event Review Meeting12m
Introduction to the Learning from Defects Tool12m
Disclosure of Medical Errors2m
Second Victims7m
Peer Support: Making a Difference for Second Victims8m
2 readings
Agency for Healthcare Research and Quality: Common Formats10m
Learning from Defects Tool10m
1 practice exercise
Lesson 3 Quiz30m
Week
4

Week 4

3 hours to complete

Strengthening Safety Culture Through Teamwork

3 hours to complete
8 videos (Total 94 min), 3 readings, 1 quiz
8 videos
Teamwork and the Science of Safety12m
Team Training15m
Communication11m
Leadership12m
Briefings and Debriefings10m
Measuring Teamwork for Improvement12m
Cross-unit Collaboration8m
3 readings
TeamSTEPPS 2.010m
Care Coordination Measures Atlas Update10m
Edgar Schein: Humble Inquiry (Optional)10m
1 practice exercise
Lesson 4 Quiz30m

Reviews

TOP REVIEWS FROM SETTING THE STAGE FOR SUCCESS: AN EYE ON SAFETY CULTURE AND TEAMWORK (PATIENT SAFETY II)

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About the Patient Safety Specialization

Patient Safety

Frequently Asked Questions

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