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There are 4 modules in this course
Keeping patient safety and quality improvement projects on track, on time, and on budget is critical to ensuring their success. In this course, students will be introduced and given the opportunity to apply a series of tools to guide and manage patient safety and quality initiatives. These include tools for defining what success looks like, developing a change management plan, and conducting a pre-mortem to identify risks for project failure. This course will also provide tools for engaging stakeholders to ensure key players are invested in your project’s success.
In this module, learners will develop an understanding of what project sustainment is and why it is important, the potential risks to project sustainment, the importance of planning for sustainment from project inception, types of measures used in quality improvement projects and the attributes of each, how strategies for improvement were developed in two successful large-scale quality improvement initiatives. Learners will become familiar with the issues impacting sustainment and how they may be successfully addressed across the life span of a quality improvement project.
What's included
6 videos
Show info about module content
6 videos•Total 58 minutes
What Does Success Look Like?•5 minutes
Failure to Sustain•7 minutes
TRIP Plus 2•4 minutes
Planning Ahead•9 minutes
What Measures?•10 minutes
Examples of Successfully Sustained Projects•22 minutes
Conducting a Premortem
Module 2•2 hours to complete
Module details
In this module, learners will develop an understanding of what the Pre-Mortem exercise is and how it can be used to: improve project planning, surface threats to project success and sustainment, develop interventions to mitigate risk of project failure, create an action plan to maximize the application of Pre-Mortem results, and maintain awareness of threats to project success across the project lifespan. Learners will also develop familiarity with facilitation best-practices. The Pre-Mortem Exercise can be a powerful tool to identify and mitigate risks for project failure.
What's included
5 videos1 assignment
Show info about module content
5 videos•Total 72 minutes
Conducting a Pre-Mortem•10 minutes
Facilitating a Pre-Mortem•18 minutes
Applying Results of a Pre-Mortem•15 minutes
Revisiting the Pre-Mortem•9 minutes
Pre-Mortem Demo Exercise•20 minutes
1 assignment•Total 30 minutes
Modules 1-2 Quiz•30 minutes
Change Management 101
Module 3•2 hours to complete
Module details
In this module, learners will develop an understanding of: what is meant by change management, reasons for change initiative failure, change as a process, frameworks and processes for change, the differences between technical and adaptive work and the role of each in a change effort, leadership skills necessary for addressing adaptive change, identifying and engaging change effort stakeholders, managing conflict, developing a communication strategy for a change effort, applying a systems approach to change efforts.
What's included
8 videos1 assignment
Show info about module content
8 videos•Total 72 minutes
Change Management Introduction•12 minutes
Frameworks & Processes of Change•16 minutes
Adaptive vs. Technical Change•3 minutes
Adaptive Leadership•3 minutes
Stakeholder Analysis•11 minutes
Managing Conflict During Change•11 minutes
Communication as a Change Strategy•3 minutes
Methods of Changing Behavior•12 minutes
1 assignment•Total 30 minutes
Module 3 Quiz•30 minutes
Planning for Engagement Using the 4 E's + 2 Model
Module 4•4 hours to complete
Module details
In this module, learners will develop an understanding of: the role of engagement in sustainability and spread, addressing barriers to engagement, potential areas of failure in sustaining change effort gains, the 2 E's of embedding and enduring and their role in sustainment, frameworks for sustaining change efforts, a real-world example of successful sustainment of a quality improvement initiative.
What's included
10 videos1 assignment1 peer review
Show info about module content
10 videos•Total 73 minutes
Sustainability and Spread•5 minutes
Key Implementation Concepts•13 minutes
Endure-Embed•7 minutes
A Model for Sustainability•5 minutes
A Practical Example of Sustainment•10 minutes
Expand•7 minutes
Expand: New Projects or Topic Ideas•7 minutes
8 Steps? 50% is Engagement•5 minutes
Enhancing Engagement•6 minutes
Address Barriers to Engagement•7 minutes
1 assignment•Total 30 minutes
Module 4 Quiz•30 minutes
1 peer review•Total 120 minutes
Case Study: Sustaining or Spreading Success in Catheter Associated Urinary Tract Infections (CAUTI)•120 minutes
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4.6
94 reviews
5 stars
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4 stars
14.89%
3 stars
2.12%
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NV
5·
Reviewed on Jul 26, 2018
Very informative and important course for quality improvement.Thank you very much Coursera .
A
AA
5·
Reviewed on Aug 15, 2020
Great course i find it very informative and easy to learn step by step and the peer graded assignment is helpful in demonstrating what have you learned
J
JA
5·
Reviewed on Sep 30, 2019
I have really learnt a lot. Great course by all standards
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