About this Course

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Learner Career Outcomes

20%

started a new career after completing these courses

29%

got a tangible career benefit from this course

18%

got a pay increase or promotion

100% online

Start instantly and learn at your own schedule.

Course 1 of 7 in the

Flexible deadlines

Reset deadlines in accordance to your schedule.

Intermediate Level

No specific experience necessary.

Approx. 7 hours to complete

Suggested: 9 hours/week...

English

Subtitles: English

What you will learn

  • Describe a minimum of four key events in the history of patient safety and quality improvement.

  • Define the key characteristics of high reliability organizations.

  • Explain the benefits of having strategies for both proactive and reactive systems thinking.

Skills you will gain

Patient CareSystems ThinkingQuality Improvement

Learner Career Outcomes

20%

started a new career after completing these courses

29%

got a tangible career benefit from this course

18%

got a pay increase or promotion

100% online

Start instantly and learn at your own schedule.

Course 1 of 7 in the

Flexible deadlines

Reset deadlines in accordance to your schedule.

Intermediate Level

No specific experience necessary.

Approx. 7 hours to complete

Suggested: 9 hours/week...

English

Subtitles: English

Syllabus - What you will learn from this course

Week
1

Week 1

3 hours to complete

The History of Patient Safety and Quality Improvement

3 hours to complete
7 videos (Total 36 min), 5 readings, 1 quiz
7 videos
History of Quality Improvement and Patient Safety: 1854 - 19665m
History of Quality Improvement and Patient Safety: 1966 - Present3m
Mitigable or Preventable Harm: Crimean War, 1854-18564m
"To Err is Human": Building a Safer Health System5m
"Crossing the Quality Chasm": A New Health System for the 21st Century8m
"Free From Harm": Accelerating Patient Safety Improvement Fifteen Years After "To Err is Human"7m
5 readings
Institute of Medicine Report: To Err is Human30m
Institute of Medicine Report: Crossing the Quality Chasm: A New Health System for the 21st Century30m
National Patient Safety Foundation Report: Free From Harm: Accelerating Patient Safety Improvement Fifteen Years After To Err is Human30m
Error in Medicine10m
An Intervention to Decrease Catheter-Related Bloodstream Infections in the ICU15m
1 practice exercise
Lesson 1 Quiz15m
Week
2

Week 2

1 hour to complete

Definitions in Patient Safety and Quality Improvement: An Overview

1 hour to complete
11 videos (Total 46 min)
11 videos
Harm3m
Sentinel Event1m
Error4m
Hazard2m
Risk5m
Root Cause Analysis (RCA)5m
Failure Mode and Effects Analysis (FMEA)7m
Quality3m
Safety5m
Culture2m
1 practice exercise
Lesson 2 Quiz15m
Week
3

Week 3

1 hour to complete

High Reliability Organizing and Why it Matters

1 hour to complete
7 videos (Total 25 min)
7 videos
A Model for Understanding High Reliability1m
Analyzing Healthcare as a High Reliability Organization5m
High Reliability Organization Sociocultural Norms2m
Five Principles for High Reliability and Mindful Organizing3m
High Reliability Organization Behaviors and Habits3m
Patient Safety Tools of Mindful Organizing4m
1 practice exercise
Lesson 3 Quiz15m
Week
4

Week 4

1 hour to complete

Applying a Systems Lens to Healthcare

1 hour to complete
9 videos (Total 38 min)
9 videos
Definition of Systems Thinking3m
Reductionistic Thinking vs. Holistic Thinking6m
Swiss Cheese Model6m
First Order and Second Order Problem Solving2m
Whose Problem Is It?1m
Oncology Infusion Clinic: Case Study4m
Proactive and Reactive Systems Thinking Strategies8m
Conclusions1m
1 practice exercise
Lesson 4 Quiz20m

Reviews

TOP REVIEWS FROM PATIENT SAFETY AND QUALITY IMPROVEMENT: DEVELOPING A SYSTEMS VIEW (PATIENT SAFETY I)
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Offered by

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Johns Hopkins University

About the Patient Safety Specialization

Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few. The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare. Successful participants will develop a system’s view of safety and quality challenges and will learn strategies for improving culture, enhancing teamwork, managing change and measuring success. They will also lead all aspects of a patient safety and/or quality improvement project, applying the methods described over the seven courses in the specialization....
Patient Safety

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.