About this Course

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Learner Career Outcomes

33%

got a tangible career benefit from this course

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Approx. 26 hours to complete

English

Subtitles: English, Afrikaans, Arabic

Learner Career Outcomes

33%

got a tangible career benefit from this course

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Approx. 26 hours to complete

English

Subtitles: English, Afrikaans, Arabic

Offered by

University System of Georgia logo

University System of Georgia

Syllabus - What you will learn from this course

Content RatingThumbs Up97%(7,993 ratings)Info
Week
1

Week 1

3 hours to complete

Introduction to Professional Memos and Emails

3 hours to complete
2 videos (Total 11 min), 13 readings, 1 quiz
2 videos
Introduction to Emails and Memos9m
13 readings
Course Introduction and Objectives10m
Workload10m
What's with the paid certificate advertisements?10m
The Final Project Already? Final Project Assignment Options10m
Grading Scheme10m
Netiquette and the Nature of this Course10m
Objectives and Checklist10m
Video Notes10m
Driving Question10m
Email Etiquette10m
Rubric for Emails/Memos10m
Project Milestone10m
Tell us what you think of the course!10m
1 practice exercise
Introduction to Emails/Memos16m
Week
2

Week 2

3 hours to complete

Five Types of Emails/Memos

3 hours to complete
7 videos (Total 27 min), 9 readings, 2 quizzes
7 videos
Progress Reports5m
Meeting Minutes2m
Incident Reports2m
Directives5m
Response to Inquiry5m
Evaluation Model4m
9 readings
Objectives and Checklist10m
More on Meeting Minutes10m
More on Incident Reports10m
Police Constable/Police Dog Peach (Optional)10m
Video Notes10m
How to Write a Formal Email10m
How to Start an Email10m
Video Notes10m
Project Milestone10m
2 practice exercises
What Do You Already Know?10m
Five Types of Emails/Memos30m
Week
3

Week 3

8 hours to complete

Audience, Grammar, and Clarity, Oh My!

8 hours to complete
2 videos (Total 15 min), 19 readings, 4 quizzes
2 videos
How to submit a memo/email for peer review2m
19 readings
Directive Evaluation10m
Incident Report Evaluation10m
Progress Report Evaluation10m
Meeting Minutes Evaluation10m
Response to Inquiry Evaluation10m
A Good Directive10m
A Good Incident Report10m
Another Good Incident Report10m
Good Meeting Minutes10m
A Good Progress Report10m
A Good Response to Inquiry10m
Objectives and Checklist10m
Video Notes10m
Audience Analysis10m
Rules for Emailing from a Google Executive10m
Email Mistakes10m
How to Get Busy People to Read Your Emails10m
Purdue Online Writing Lab10m
Grammar Bytes10m
2 practice exercises
What Do You Already Know?10m
Considering Audience in Email or Memo Writing18m
11 hours to complete

Case Studies in Writing a Memo

11 hours to complete
4 readings
4 readings
Objectives and Checklist10m
Email/Memo Case Study Peer Review Assignment10m
Peer Review Rubric10m
Project Milestone10m
Week
4

Week 4

2 hours to complete

Turn in Your Final Memo

2 hours to complete
1 video (Total min), 1 reading, 1 quiz
1 reading
Objectives and Checklist10m

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

  • You will be eligible for a full refund until two weeks after your payment date, or (for courses that have just launched) until two weeks after the first session of the course begins, whichever is later. You cannot receive a refund once you’ve earned a Course Certificate, even if you complete the course within the two-week refund period. See our full refund policy.

  • Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You’ll be prompted to complete an application and will be notified if you are approved. Learn more.

  • This Course doesn't carry university credit, but some universities may choose to accept Course Certificates for credit. Check with your institution to learn more. Online Degrees and Mastertrack™ Certificates on Coursera provide the opportunity to earn university credit.

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