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Back to Writing Professional Email and Memos (Project-Centered Course)

Learner Reviews & Feedback for Writing Professional Email and Memos (Project-Centered Course) by University System of Georgia

426 ratings

About the Course

Want your workplace writing to make a positive impression? At the end of this course, you will be a more confident writer, able to create higher quality professional documents more quickly. This course is at the introductory or beginner level and focuses on mastering the basics of email etiquette and communication. While this course will help learners become faster and more efficient writers by virtue of practice with common writing purposes, it does not cover marketing emails or job application materials. In this project-based learning course, you will work on a continuous project, the writing of a professional email/memo. At the end of the course, you will write a clear and concise email/memo. The final product will be individualized to your professional endeavors and follow the guidelines for one of the common types of emails/memos explained in the course: directives, progress reports, incident reports, response to inquiries, and meeting minutes. You will gain a wealth of skills. You will learn about appropriate email/memo formats, common ways to organize email/memo contents, common email/memo routing protocols, and expectations upon writers in professional environments. This course is designed to be beneficial to all levels of learners, whether you have never heard of an email/memo or write them every day. Everyone will learn something from this experience. In fact, different levels of learners are encouraged in this course so that we can all learn from each other. There will be thousands of learners working side-by-side on their projects, and the environment will be social, supportive, and constructive. By the end of this course, learners will be able to: - write clear and concise emails/memos relative to their professional endeavors - recognize five different types of emails/memos and their formats - analyze email/memo context for audience and tone - use basic grammar correctly in their email/memo writing Materials required: Learners in this course will need only a computer with strong enough Internet to play videos and hear sound. A word processing software is suggested, but not required. Time required: This course will require approximately 4 hours of work in the platform, including videos, reading, quizzes, and other activities. The course project will require approximately 6 hours of work, including the rough draft, draft peer review, final draft, and final peer review....

Top reviews


Jul 9, 2017

Really a good course, learning lot of new things , thanks to the instructors.. both the instructors make me understand through videos by their simple and easy way of teaching. Thank you


Jan 15, 2021

It was very informative and practical. I got to know many new things, such as correct formatting, the difference between Memos and Emails, and many more...

Thank you so much.

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1 - 25 of 120 Reviews for Writing Professional Email and Memos (Project-Centered Course)

By Jimmy G

Nov 29, 2017

The whole course includes too many online materials that you can easily find by Googling, and these materials are not really carefully filtered and synthesized. Personally, I think people expect a class with more learning and teaching rather than copying and paraphrasing.

By Dhanya P

May 10, 2016

This was a wonderful course and I feel that I am more confident now while drafting emails, preparing minutes and memos. Thank you so much

By Erin F

Mar 6, 2018

Found it incredibly basic and almost patronising in places - if you dont know what CC means on an email this course is perfect... To be fair i didnt finish the course - as i found the first three weeks to be almost useless.

By Dilyana T

Mar 28, 2016

This is not a business course. Explaining what an email is, and how to send attachments is completely irrelevant information.

The title of the course should be more appropriate - Introduction to email, what is it and how to use it. Or something that gives people the idea that the course is about very basic information about emails.

By Moutaz M M D

Mar 5, 2021

Thanks a lot for the instructors and for anyone help or support this course to come like that, Such amazing course, needed & highly recommended.

By Laura J

May 5, 2020

It was really things I already knew. I had so much other work to do pertinent to my job that I felt like this course took away from that. In addition, my certificate said I made a 95.1%, then I received an email saying my grade was 60%. I was very upset as I spent a lot of time in this course. The course just refreshed what I already knew and I thought it was entirely too long.

By Junaid A

Jun 5, 2020

Good Day...

I am Mohd Junaid Ahmed I really thankful to you all are given this golden opportunity to learn this course. I learned how to write an email in professional way and how respond to the email I learned many things in this course.

This course is really important for every student I hope that so many important points are there and everyone understands easily language and sentences are clear,

Thank you so much for your time and help.

By Rohit J

Jan 16, 2021

It was very informative and practical. I got to know many new things, such as correct formatting, the difference between Memos and Emails, and many more...

Thank you so much.

By Mustaf A M

Feb 9, 2023

Thank you very much, i am expecting to be provisional Writer,

so can i get books about business communication?.

Many thanks agian.


By Nicole C

Oct 3, 2019

The information in this course is informative, but the peer reviewed grading is frustrating and lacks accountability. Due to peer reviews you may not receive grades or course completion for weeks after submitting your final assignments.

By Pedro C

Mar 20, 2018

Very difficult to navigate, this is the first course that I have taken where there is no interaction with the instructors. I imagine for the sake of saving work for you the grading is done by other students that are also in the process of learning. I guess you are making a lot of money with little effort.


Feb 13, 2017

This course is really useful not because one doesn't know how to write email or need improvement but to enrich the skills and become conscious about tone, formality, grammar, punctuation, spelling, audience, netiquettes, comprehending in points, sharing large data by links if attachment is not possible, make table and quantify information is such a way that the reader of the email feels easy to understand.

By Deepa M

Jul 10, 2017

Really a good course, learning lot of new things , thanks to the instructors.. both the instructors make me understand through videos by their simple and easy way of teaching. Thank you

By Malak A

Jun 13, 2017

Thank you for this great course. It has helped me a lot especially with the rubrics and the helpfu; comments of my peers.

By Mohammad I

Oct 24, 2016

Course content is amazing. It covers all basic rules for professional emails. All videos are self explanatory.

By Tamar C

Sep 20, 2020

Loved this course. The videos are fun to watch and very informative.

By Sabir A

May 14, 2020

It is very interested and will be helpful for me in future

By Swapnil S N

Jun 18, 2021

Best course to learn the writing emails and memos

By Jay N

Oct 20, 2016

I have learned a lot from this course!

By Angelina W

Oct 15, 2018

Very informative and useful.

By Murugan S

Sep 15, 2020

Thank you to everyone

By Himaddri S R

Jul 30, 2020

It was nice to learn

By Teertha U I

Jun 10, 2020

Brilliant Course!

By andy t

Sep 27, 2016


By Patricia S

Apr 14, 2021

April 2021. I appreciate the structure & awareness in writing different types of communication. I would have graded it higher if was up to date, they had spell checked the course even used proper Uppercase sentence structure in their bullets (to name a few). This course is outdated; some info being 10+ years old. In the end, it was weeks three and four assignments that were not well explained. One of those weeks you do your own review of a lesson so that you gain better use and knowledge of the Rubric. The other, you write your own version of the lesson. Both require Peer reviews. It was not clear what was needed, both weeks seemed like a copy of each other. I turned to the forums for clarity where others mentioned the same thing. As I progressed, I found many people had incomplete or did not complete the assignments. Some put their correct answers in the wrong week’s assignment. Because it’s “Peer” based, it takes a long time for others to review final assignments. I found some had waited over a year, most were several weeks. Again, it’s confusing what a person is to do. In week three, I had to resubmit my assignment twice because the Peers responses created a tie. While structured correctly, Peers either didn’t understand the assignment or the Rubric. In the end, I simplified the “email” assignment, finally two Peers each gave me 100% and both replied with “good” in the comments. To put it plainly, this course needs a complete overhaul. PS: I am unable to break this review down into paragraphs, another example of outdate technology.