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Back to Writing Professional Email and Memos (Project-Centered Course)

Learner Reviews & Feedback for Writing Professional Email and Memos (Project-Centered Course) by University System of Georgia

380 ratings

About the Course

Want your workplace writing to make a positive impression? At the end of this course, you will be a more confident writer, able to create higher quality professional documents more quickly. This course is at the introductory or beginner level and focuses on mastering the basics of email etiquette and communication. While this course will help learners become faster and more efficient writers by virtue of practice with common writing purposes, it does not cover marketing emails or job application materials. In this project-based learning course, you will work on a continuous project, the writing of a professional email/memo. At the end of the course, you will write a clear and concise email/memo. The final product will be individualized to your professional endeavors and follow the guidelines for one of the common types of emails/memos explained in the course: directives, progress reports, incident reports, response to inquiries, and meeting minutes. You will gain a wealth of skills. You will learn about appropriate email/memo formats, common ways to organize email/memo contents, common email/memo routing protocols, and expectations upon writers in professional environments. This course is designed to be beneficial to all levels of learners, whether you have never heard of an email/memo or write them every day. Everyone will learn something from this experience. In fact, different levels of learners are encouraged in this course so that we can all learn from each other. There will be thousands of learners working side-by-side on their projects, and the environment will be social, supportive, and constructive. By the end of this course, learners will be able to: - write clear and concise emails/memos relative to their professional endeavors - recognize five different types of emails/memos and their formats - analyze email/memo context for audience and tone - use basic grammar correctly in their email/memo writing Materials required: Learners in this course will need only a computer with strong enough Internet to play videos and hear sound. A word processing software is suggested, but not required. Time required: This course will require approximately 4 hours of work in the platform, including videos, reading, quizzes, and other activities. The course project will require approximately 6 hours of work, including the rough draft, draft peer review, final draft, and final peer review....

Top reviews


Jul 9, 2017

Really a good course, learning lot of new things , thanks to the instructors.. both the instructors make me understand through videos by their simple and easy way of teaching. Thank you


Jan 15, 2021

It was very informative and practical. I got to know many new things, such as correct formatting, the difference between Memos and Emails, and many more...

Thank you so much.

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76 - 100 of 104 Reviews for Writing Professional Email and Memos (Project-Centered Course)

By Melissa G

Oct 4, 2016

Great course. Thought I knew everything about e-mails and memos. I will use what I learned on the job.

By Krystal K M

Sep 1, 2016

I loved the brief history and the subtle etiquette matters that were discussed. Many thanks for this!

By Yejjipurapu K K

Jun 12, 2022

This course is very useful and you emails, memos with full of confidence.

Thanks to coursera

By Saif U

Oct 19, 2020

Amazing course but very complicated for those who had no good English background.

By Diana G

May 17, 2016

Very helpful with a lot of tips and resources to practice. Thank you.

By esraa a

Apr 13, 2016

I liked this course but I wish the free part included the Quiz!!!

By Cesar S

Dec 17, 2020

Nice course, maybe think could add more excercises.

By Xiangfeng N

Dec 18, 2017

The slides can not draw my attention.

By Sakshata V P

Jun 23, 2021

good learning experience

By Sayali P N

Apr 28, 2022


By Patricia S

Apr 14, 2021

April 2021. I appreciate the structure & awareness in writing different types of communication. I would have graded it higher if was up to date, they had spell checked the course even used proper Uppercase sentence structure in their bullets (to name a few). This course is outdated; some info being 10+ years old. In the end, it was weeks three and four assignments that were not well explained. One of those weeks you do your own review of a lesson so that you gain better use and knowledge of the Rubric. The other, you write your own version of the lesson. Both require Peer reviews. It was not clear what was needed, both weeks seemed like a copy of each other. I turned to the forums for clarity where others mentioned the same thing. As I progressed, I found many people had incomplete or did not complete the assignments. Some put their correct answers in the wrong week’s assignment. Because it’s “Peer” based, it takes a long time for others to review final assignments. I found some had waited over a year, most were several weeks. Again, it’s confusing what a person is to do. In week three, I had to resubmit my assignment twice because the Peers responses created a tie. While structured correctly, Peers either didn’t understand the assignment or the Rubric. In the end, I simplified the “email” assignment, finally two Peers each gave me 100% and both replied with “good” in the comments. To put it plainly, this course needs a complete overhaul. PS: I am unable to break this review down into paragraphs, another example of outdate technology.

By Vanessa H

Jul 8, 2022

This was hard to follow since it seemed they talked alot faster than I could process the information they were telling me, so am having trouble with one part of the test and can't seem to get it right to pass that part so can you give me any suggestion's on how to do this and pass. I have the certifaction for the resume and email course and would that help with the course. This needs to be done.

By Anaiz G F

Nov 12, 2021

Candidates having very little or no knowledge of writing professional emails or memos are very much encouraged to take this course, however no professional or advanced techniques are taught in this course, hence people who are in habit of sending and receiving emails on daily basis learn no new skills by opting for this course.

By Prajwal B

Jul 16, 2020

Well it is Project-Centered as it says. I have one problem that here lot of other links to website is given to get more knowledge on the subject, which should be taught by the instructors. They should make small videos for each thing they say. By giving some blog link does't really help all. But great learning. Thank you

By Chelsie B

Jun 8, 2020

Having peers grade you, and them not taking it seriously was annoying. They also didn't leave any constructive feedback, so I just re-uploaded by final email and now I got a 10/10. Otherwise, the structure was good and I learned some new things.

By be18105108 Y B

Jul 28, 2020

If there are different peer assignments in each module then it can be better

By Amal C

Apr 26, 2020

overwhelming resources to read and follow - all pointing to same thoughts

By Abhijeet A

Apr 9, 2016

Good course , could be made better ! content is good and simple !


Jul 8, 2016

Good material and practical ideas for the day-to-day use at work.

By Md. S H

May 25, 2020

A valuable course for today's professional world.

By Muhammad A k

Jun 24, 2016

Too much reading material and too few videos.

By Cece Y

May 21, 2017

Poor content

By Emily G

Jan 11, 2023

I wanted SO BADLY to give this course 5 stars, because I found the content very, very helpful and informative, but there were also so many problems. All of the assignments are graded by other students who may not speak English very well, may not know what they are doing, or simply don't care for whatever reason. This means that for a lot of my assignments that I worked so hard on - and I thought, did well - were graded with a failing score and zero feedback as to why (even though the person is supposed to say why). I understand that there are too many assignments for just these two professors to grade, but I really wish something with this system could change. I also waited about a month to receive my last grade and therefore certificate after I completed all of the content of the course because I was waiting for someone to grade me and give me actual feedback. It was just very disappointing, but I am still thankful for the content.

By Tomek C

Mar 6, 2016

This course is extremely basic. Its planning is best summed up: “Just show them a memo, have the participants write one, and boom, success!” That one small, peer-evaluated exercise is not worth the fee.

By Kom P

May 17, 2017

This course is generally pretty basic. While it does provide useful information & a few good tips, I feel like I can easily find most of them on the internet on my own.