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Learner Reviews & Feedback for Improve Business Performance with Google Forms by Coursera Project Network

4.7
stars
559 ratings

About the Course

By the end of this project, you will create and execute a customer satisfaction survey using Google Forms, and then analyze the form responses. Creating your survey will depend on what your company wants to analyze. Are customers satisfied with the products offered? Or, are customers satisfied with the services offered? You have the option of deciding the specifics of the survey based on your company’s needs. In this course, you will create a survey to determine if customers are satisfied with the services of an appliance repair company. Once you have created and collected your survey responses, you will analyze the results using graphs provided by the Google form. Graphs are a great visual tool that allows you to quickly see different trends occurring within your business, instead of having to shuffle through pages of a report. In this project, your graph will visually show you customer satisfaction ratings. Creating a survey gives you the ability to review customer feedback, and allows you to more accurately adjust your business practices to fit the needs of your customers. Doing so will help your company improve products and/or services for increased customer satisfaction, and in the long run, increase your business’s bottom line. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions....

Top reviews

AB

Jul 23, 2020

This guided project is well outlined. It is easy to understand and follow. Through this project, I was able to learn a new skill in creating viable survey forms to be used in my current profession.

JJ

Jun 20, 2020

This course or project is very practical and doable. I can easily learn the steps on how to create survey form for free. Thank you for the opportunity given to me to join this course for free.

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76 - 100 of 103 Reviews for Improve Business Performance with Google Forms

By p s

•

Jun 23, 2020

Good

By tale p

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Jun 19, 2020

good

By Vajinepalli s s

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Jun 18, 2020

nice

By Devashish S 1

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Jun 11, 2020

nice

By Dr. S U

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Jun 10, 2020

nice

By Prathamesh R S

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May 21, 2020

good

By Nnamdi N

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Feb 21, 2025

I have always wanted to learn how to navigate google forms which I know is very useful in statistical analysis with surveys, an important tool in public health and epidemiology. Learning its basics through Melissa's guidance feels great. I thank the developers of Coursera and hope to learn leveraging on this technology.

By SANYA M

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May 23, 2020

This is a simple and straightforward course for a beginner. The instructor explains everything clearly. Suitable for people absolutely new to Google Forms.

By Akshay S

•

Jun 6, 2020

i am so happy i am improve a business performance and i am create a google form only first time complete this course

By Chinkie M L

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Sep 24, 2020

The professor is good in explaining all about Improving Business performance with Google Forms. I learn from it.

By Kirthivasan T B

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Dec 8, 2024

very very minimum level of information. Can be made little in depth like other courses

By Vivek D

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Jun 13, 2020

Course is good but expected brief explanation with more examples

By VIJAY K

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Jan 10, 2021

basic course but very beneficial to collect data

By MICHAEL K K

•

Nov 4, 2020

A very course along with an Amazing instructor,

By VANGARA P C R

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May 27, 2020

Nice course to start our first google form

By Dr. P C

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May 27, 2020

Good course for beginners

By Ma. c S

•

Jan 11, 2021

Thank you very much!!!

By Navnath N B

•

Jun 18, 2020

NICE PROJECT FOR ME

By Namrata B

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May 13, 2020

Excellent!!!!

By Prarthana K

•

Sep 1, 2020

Good teacher

By TANGNOD S

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May 15, 2020

it was gud

By Md. M T

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Aug 10, 2020

gd

By Allagadda M

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Jun 7, 2020

good learning for students

By Sameeksha S

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Aug 1, 2020

thank you so much

By Chinmay R

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Jun 21, 2020

software has a issue, it shows only connecting