Designed for frontline service professionals, this fast-paced microlearning course builds essential skills for delivering standout customer experiences under pressure. In 20 focused, 90-second video lessons, learners practice core service behaviors—warm greetings, conflict resolution, team coordination, and service recovery. Each video offers actionable techniques that help reduce workplace stress, boost confidence, and improve customer satisfaction. Whether you're managing a busy shift or handling a tough interaction, you'll gain tools to create positive first impressions, de-escalate issues effectively, and collaborate seamlessly with coworkers. Ideal for restaurant, retail, hospitality, and customer-facing roles, this course empowers you to make every customer interaction count—leading to happier guests, better tips, and smoother operations.
Customer Service Essentials: 20 Skills for Happy Clients
Instructors: Eric Zackrison
Access provided by UNext Manipal
What you'll learn
Apply core customer service techniques to make positive first impressions.
Respond to customer challenges with confidence using simple, effective de-escalation and communication tools.
Collaborate with teammates in high-pressure service environments to maintain smooth operations.
Deliver moments of surprise and delight that exceed customer expectations and create lasting loyalty.
Skills you'll gain
- Conflict Management
- Service Recovery
- Collaboration
- Friendliness
- Personalized Service
- Customer Relationship Building
- Customer Complaint Resolution
- De-escalation Techniques
- Coordination
- Empathy
- Composure
- Customer Service
- Teamwork
- Communication
- Hospitality
- Greeting Customers
- Client Services
- Active Listening
- Professionalism
- Customer experience improvement
Details to know
Add to your LinkedIn profile
1 assignment
September 2025
See how employees at top companies are mastering in-demand skills
There are 2 modules in this course
In this course, you’ll explore the essential skills that drive frontline service excellence. You’ll learn how first impressions are formed in just seconds, how simple words and body language can defuse tense situations, and how teamwork ensures smooth operations in high-pressure environments. With practical hacks rooted in real-world service scenarios, you’ll master techniques to greet confidently, resolve conflicts with ease, and deliver moments of delight that customers remember. By the end, you’ll be equipped to boost tips, reduce stress, and create customer loyalty through everyday interactions that feel effortless.
What's included
1 video1 reading1 plugin
In this module, you’ll discover practical skills to transform everyday service interactions into lasting customer loyalty. You’ll learn how first impressions shape experiences, apply proven strategies to manage difficult moments with confidence, and strengthen teamwork to stay effective under pressure. You’ll also explore ways to recover from service missteps, create memorable moments of delight, and finish every interaction on a positive note. These hacks help you reduce stress, boost results, and deliver exceptional service.
What's included
19 videos1 assignment
Offered by
Why people choose Coursera for their career
Explore more from Business
Knowledge Accelerators
CVS Health
Packt
