Create an Empathy Map in Miro

Offered By
Coursera Project Network
In this Guided Project, you will:

Describe the four quadrants and understand the role empathy mapping plays in understanding the User Experience (UX).

Understand the templates and tools available in Miro and populate a board with an Empathy Map in Miro.

Analyze User Experience research and develop an empathy map that accurately communicates the data to an audience.

Clock2 hours
BeginnerBeginner
CloudNo download needed
VideoSplit-screen video
Comment DotsEnglish
LaptopDesktop only

By the end of this project, you will be able to create an empathy map to gain a deeper insight into customers, opportunities to better meet their needs, and uncover any existing holes in user data. To do this, you will gain hands-on experience applying design thinking, empathy, and context from User Experience research to create an empathy map in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Skills you will develop

User Experience Design (UXD)User Experience (UX) ResearchProduct StrategyEmpathy MappingUser Centered Design (UCD)

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Review the purpose of User Experience (UX) research.

  2. Consider the benefits of generating one-user and multi-user Empathy Maps.

  3. Review the four quadrants and how empathy mapping supports User Centered Design (UCD).

  4. Explore the templates and tools available in Miro, create a new board, and install an Empathy Map in Miro.

  5. Leverage User Experience research to create an Empathy Map.

How Guided Projects work

Your workspace is a cloud desktop right in your browser, no download required

In a split-screen video, your instructor guides you step-by-step

Frequently asked questions

Frequently Asked Questions

More questions? Visit the Learner Help Center.