Get Started with Empathy Mapping the User Experience in Miro

Offered By
Coursera Project Network
In this Guided Project, you will:

Understand the fundamentals of User Interface (UI) design and the importance of using UI to support the User Experience (UX).

Understand the role empathy mapping plays in understanding the User Experience (UX).

Develop an empathy map to gain an authentic understanding of the User Experience in Miro.

Clock2 hours
BeginnerBeginner
CloudNo download needed
VideoSplit-screen video
Comment DotsEnglish
LaptopDesktop only

By the end of this project, you will be able to use applied empathy to visualize and understand the authentic user experience and customer needs that have yet to be met. To do this, you will gain hands-on experience applying design thinking, empathy, and context from the customer journey to create an empathy map in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Skills you will develop

Insight GatheringUser Experience Design (UXD)User Experience ResearchProduct StrategyUser Centered Design (UCD)

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Review the fundamentals of User Interface (UI) design and how it supports the User Experience (UX).

  2. Consider the benefits of mapping the User Experience (UX).

  3. Walk through the User Experience (UX) and how empathy mapping supports accuracy.

  4. Explore the templates and tools available in Miro, create a new board, and install an Empathy Map in Miro.

  5. Create an empathy map that can be leveraged to understand the User Experience in Miro.

How Guided Projects work

Your workspace is a cloud desktop right in your browser, no download required

In a split-screen video, your instructor guides you step-by-step

Frequently asked questions

Frequently Asked Questions

More questions? Visit the Learner Help Center.