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Learner Reviews & Feedback for IT Ticket Management with Typeform by Coursera Project Network

39 ratings

About the Course

By the end of this project you will be able to use Typeform to create a dynamic form to manage employee IT ticket submissions. You will explore the different question templates and use free features to create a beautiful form that will streamline the helpdesk process. You will be able to use Typeform to create, personalize, and share your survey, as well as analyze results. Once you have completed the project you will have the skill base to create forms and surveys on your own for your business. You can view Typeform’s full security policy here:
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1 - 5 of 5 Reviews for IT Ticket Management with Typeform

By Claudia C

Mar 23, 2024

Very good Course the instructor was really good to explain everything. but needs to be updated I was /confuse/lose at the star and later on because some thing don't match anymore with the Typeform for 2024, I was guessing.

By Mohamed S

Jun 12, 2021

I'm so Happy

By Arnab K G

Mar 15, 2021



Mar 12, 2021

Very informative and well-discussed

By Yia X

Sep 8, 2023

The instructional video was outdated. The current Typeform layout was totally different and a lot of the steps were either missing or totally different. This difference made it hard to follow along with ease. I spent extra time having to research the steps.

Issues I faced:

1. No Recall option in question settings, you have to manually type "@" instead.

2. The preview screen is not enabled. You have to click on the "eye" icon to preview

3. Adding a sub question was not straight forward and is different from the tutorial as it is missing the small "plus" sign within the group block. You have to use the main plus sign to create the new statement.

4. Once you are done within the group block, it's not obvious on how to leave the block and create a new question out of the group as the group is still highlighted. If you create anything new, it will just continue to be a sub item of the group because there is only one "plus" sign, not two as shown in the tutorial (for example, it will continue to create 5.4, 5.5, 5.6, etc. and not 6) To exit, you have to click on the "end screen" icon on the bottom. Then you can create a new item outside of the group.