In this Specialization aimed for those who are preparing to enter the workplace, we will share with you some key cultural and linguistic features characterizing effective communication in this increasingly diverse and internationalised workplace.
This is done through four courses, building from knowing the self to communicating with the inner circle of colleagues within the organisation and expanding this circle to include external partners and stakeholders. There is also a capstone project which requires you to apply what you have learned in the four courses in real-life contexts potentially with industry players.
Effective Communication in the Globalised Workplace Specialization
Communicate effectively in a globalised workplace. Enhance your communication competence to integrate into the globalised workplace
Offered By
How the Specialization Works
Take Courses
A Coursera Specialization is a series of courses that helps you master a skill. To begin, enroll in the Specialization directly, or review its courses and choose the one you'd like to start with. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. It’s okay to complete just one course — you can pause your learning or end your subscription at any time. Visit your learner dashboard to track your course enrollments and your progress.
Hands-on Project
Every Specialization includes a hands-on project. You'll need to successfully finish the project(s) to complete the Specialization and earn your certificate. If the Specialization includes a separate course for the hands-on project, you'll need to finish each of the other courses before you can start it.
Earn a Certificate
When you finish every course and complete the hands-on project, you'll earn a Certificate that you can share with prospective employers and your professional network.
There are 5 Courses in this Specialization
Course1
Establishing a Professional ‘Self’ through Effective Intercultural Communication
4.1
55 ratings
In the course ‘Establishing a professional ‘self’ through effective intercultural communication’, you will learn how to communicate effectively to establish relationships with colleagues in a culturally and linguistically diverse community and workplace.
As language reflects cultures, we begin the course by highlighting the need to take into considerations cultural values when we communicate in a multicultural community and workplace. We then move on to discuss some effective communication skills required to build relationships with colleagues in a globalised workplace.
You will learn to adopt appropriate intrapersonal and interpersonal, verbal and nonverbal, communicative strategies to present information based on the 7 communication principles.
Finally, you will learn to build your personal profile and appropriately align yourself in a globalised workplace.
Course2
Strengthening Your Widening Network
4.2
31 ratings
In this course, you will learn strategies not only on how to communicate effectively but also how to strengthen your relationships with co-workers and other stakeholders from diverse cultural backgrounds, both inside and beyond the organisation. In particular, "Strengthening your widening network" aims to equip you with a workplace discourse that facilitates familiarity with practices in the working environment and to help you appreciate the complexities inherent in the organisational structure and hierarchy.
You will learn to write effective emails demonstrating a keen awareness of your audience and the 7 communication principles. In addition, you will learn to voice your views and assert your position at various communication contexts such as formal meetings and work-related discussions.
By the end of the course, you should demonstrate a greater communicative and linguistic competence, with a better grasp of interpersonal and intercultural communication in a globalised workplace.
Course3
Engaging in Persuasive and Credible Communication
4.3
45 ratings
In "Engaging in Persuasive and Credible Communication", you will learn the key skill of persuasion, in the context of professional communication in a globalised world.
Persuasive communication is essential to any professional workplace. From a simple email request for your colleague to help you, to developing a presentation for the board of directors, these are acts of communication that require a good degree of persuasion. Even the process of entering the workforce requires effective persuasive communication, for in the act of writing your resume, cover-letter, or in the interview process, you are essentially persuading the potential employer to hire you.
By the end of this course, you will be able to structure and express your ideas in a convincing and persuasive manner in writing, apply basic principles of persuasive writing to convince different sets of audiences at the globalised workplace, and learn to engage in persuasive and credible communication across different cultures in a complex globalised environment.
Course4
Becoming Part of the Globalised Workplace
3.7
11 ratings
The final course aims to build learners’ confidence and adaptability when communicating in cross-cultural environments as they assume leadership responsibility to communicate influence in persuasive workplace contexts. The course focuses on enhancing learners’ professional persona for skilful engagement and intercultural communication with stakeholders within and beyond the organization, including cross-departmental work teams, clients and external partners.
Learners will also discover and apply good practices in organising information, using visual aids and body language for presentations while demonstrating a heightened sense of cultural sensitivity in a given context. In all, learners will acquire skills to demonstrate persuasive verbal and intercultural communication in workplace contexts which may include dialogues and presentations to critical stakeholders and effective task delegation to team members.
At the end of this course, learners will be able to:
- Analyse factors of motivation among workplace counterparts.
- Recognise the impact of culture on factors of motivation.
- Critique and craft persuasive verbal communication products (i.e. script of dialogue) for exchanges with work teams and critical stakeholders.
- Apply principles of effective PowerPoint slide design with consideration for cultural sensitivity.
- Identify and adopt strategies on the use of voice and body language for engaging presentations.
Instructors
Misty So-Sum Wai-Cook
DrCentre for English Language Communication
Lee Kooi Cheng
DrCentre for English Language Communication
Susan Lee
LecturerCentre for English Language Communication
Derrick Ng
Centre for English Language Communication
Sarah Chong
Centre for English Language Communication
Norhayati ISMAIL
Centre for English Language Communication
Wu Siew Mei
DrCentre for English Language Communication
About National University of Singapore
A leading global university located in Asia, the National University of Singapore (NUS) is Singapore’s flagship university, and offers a global approach to education and research with a focus on Asian perspectives and expertise. Its transformative education includes a broad-based curriculum underscored by multi-disciplinary courses and cross-faculty enrichment.
Frequently Asked Questions
What is the refund policy?
Can I just enroll in a single course?
Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.
Is financial aid available?
Can I take the course for free?
Is this course really 100% online? Do I need to attend any classes in person?
This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.
Will I earn university credit for completing the Specialization?
This Specialization doesn't carry university credit, but some universities may choose to accept Specialization Certificates for credit. Check with your institution to learn more.
How long does it take to complete the Specialization?
There are four Courses and a Capstone Project in the Specialization. The duration of each Course is three weeks. It takes six weeks to complete the Capstone Project. Therefore, the total duration it takes to complete the entire Specialization is 18 weeks.
How often is each course in the Specialization offered?
Each course (except the Capstone Project) is offered every two weeks after the launch date.
What background knowledge is necessary?
There is no prior knowledge required to read this Specialization. In terms of language competency, you should have at a minimum of the equivalent of B1 CEFR (Common European Framework of Reference) or intermediate level.
Do I need to take the courses in a specific order?
While the four Courses need not be taken in a sequential manner, for better flow and enhanced understanding, it may be helpful to read them from Course 1 to Course 4.
What will I be able to do upon completing the Specialization?
Upon completion of the Specialization, within the context of a globalized workplace, you will be able to:
· demonstrate awareness of the nature, intricacies and complexities of communication;
· understand the fundamental communication principles applicable to different contexts: written and spoken, face-to-face and online;
· display good understanding of effective interpersonal, intercultural and organizational competencies;
· produce workplace-related artefacts that are sensitive to audience and context; and
· make use of language appropriately and effectively for different genres ranging from informative to persuasive.
While the specialization focuses on application, it is grounded in intercultural and communication theories. Through case studies simulating the globalized workplace, you will have ample opportunities to practise and enhance your communication competence, taking into consideration intercultural elements.
More questions? Visit the Learner Help Center.
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