What Does A Chief Human Resources Officer Do?

Within human resources (HR), the chief human resources officer (CHRO) develops and executes HR strategy for an organization’s talent management, succession planning, and more. Having a leader focused on people can drive employee retention and benefit a business's bottom line. Read on to explore the role of the CHRO, its advantages for business, and how to become a CHRO.

What is a chief human resources officer?

The CHRO is a newer addition to the C-suite leadership as businesses have come to recognize the importance of having a strategy for people management.

The CHRO executes HR strategies with overall business objectives in mind, such as:

• Change management

• Compensation

• Organizational and performance management

• Succession planning

• Talent management

• Training and development

Importance of a CHRO for a business 

The CHRO is a strategic leader who leads managers and is indirectly responsible for all employees. This individual communicates HR implications to the executive team, shareholders, and the board of directors.

When businesses have a CHRO, they gain someone who typically:

• Creates succession plans for the executive management team

• Develops procedures and strategies to achieve business operation objectives

• Handles grievances, complaints, and disciplinary issues

• Implements cost-effective and competitive recruiting and retention strategies

• Knows employment-related laws and regulations

• Manages company culture

• Oversees talent acquisition, training, benefits, and career and leadership development

• Supports the company mission and strategic vision via HR efforts

Job outlook and average salary 

The job outlook for human resource professionals in Canada is stable and should grow at an average pace through 2025 [1]. According to the Government of Canada Job Bank, the average hourly pay for a CHRO in Canada is $84.13 CAD, which translates to about $174,990 CAD per year [2]. Additional pay may include profit-sharing, commissions, or bonuses.

Common responsibilities of a chief human resources officer 

A CHRO can work in any number of business settings and either in private or public companies. You could also work with an independent HR provider. Larger health care, government, financial, and educational enterprises are more likely to have CHRO roles.

As a CHRO, expect to perform these tasks:

• Plan and implement change.

• Set policy for hiring, mentoring, developing, rewarding, and promoting talent. 

• Manage compliance, performance, benefits, and payroll.

• Be accountable for employee well-being, development, and professional success.

• Foster organization-wide communications. 

• Help value short-term costs versus long-term value of investing in human resources.

• Foster diversity and equity in the workplace.

Key skills CHROs need 

As a leader in the human resources area, the CHRO needs to have a number of technical and workplace skills. These abilities can include a range of the following.

Technical skills 

To be a CHRO, you’ll need to demonstrate a range of technical skills. These could include proficiency in:

• Accounting and finance

• Business data and analytics

• Employment law

• Ethical business practices

• Global and cultural awareness

• Leadership and management

• Project management 

• Technology

Workplace skills

A CHRO should also excel in: 

• Analysis

• Attention to detail

• Communication (verbal and written) 

• Conflict resolution

• Organization

• Problem-solving

How to become a CHRO

You can take many paths to become a CHRO that don’t require an HR background. However, this article will focus on the traditional route to becoming a CHRO.

Earn a bachelor’s degree. 

A CHRO’s career path typically begins with a bachelor’s degree and will later require extensive education. A Master of Business Administration (MBA), a Master of HRM (Human Resource Management), or a Master of Arts in Human Resources (MAHR) may help you land in the CHRO seat.

Gain professional work experience. 

Professional work experience is required to pursue a career as a CHRO. Any background in recruiting, managing, assessing, and coaching people can help you become a candidate for the role.

The typical progression for jobs in human resources follows:

• HR assistant: An entry-level position helps keep the HR department operating by assisting HR professionals with their responsibilities

• HR specialist: Role with a specific area of responsibility, such as recruitment or training and development

• HR manager: A management role oversees programs and policies with a more holistic view of the organization’s objectives

• HR director: A higher level than a manager who has a more strategic role while overseeing the others on the HR team

Of course, working your way up within human resources isn’t the only way to gain relevant experience. Taking on leadership roles and volunteering for people-related projects can also help you gain the necessary skills in people management.

Cultivate a growth mindset and relevant skills. 

While CHRO is a growing opportunity, many organizations still don’t have an HR leader at the C-suite level. To be hired as a CHRO, you’ll need to demonstrate understanding outside of training and benefits like leadership, business operations, and strategy. Taking coursework in financial operations or business analysis can help enhance your resume and show an understanding of the levers that make a business successful. 

As a CHRO it’s important to cultivate a growth mindset and be able to motivate others. Articulating the company vision and inspiring people to accept change is key to being a successful CHRO. Some relevant skills to have include:

• Strategic decision-making skills 

• Data literacy 

• Ability to access employees 

• Ability to identify talent gaps or skills 

At the same time, show your willingness to try new things and learn from your failures. A CHRO will be asking employees to do the same thing. 

Consider certifications. 

Consider getting certified by industry groups such as CPHR Canada or SHRM. The Chartered Professionals in Human Resources organization awards the title Chartered Human Resources Professional (CHRP) in all provinces.

The Society for Human Resource Management offers SHRM-CP and SHRM-SCP certifications which the CPHR Canada now recognizes. The certified professional (SHRM-CP) tests basic knowledge of HR practices and principles. More experienced HR employees can seek senior certified professional (SHRM-SCP) standing. This certification exam is more strategically oriented and focuses on skills related such as:

• Developing HR policies and procedures

• Overseeing the execution of integrated HR operations

• Directing an entire HR enterprise

• Leading the alignment of HR strategies to organizational goals 

You might also look into credentials from the Human Resource Certification Institute, which offers three certifications for human resources professionals working outside the United States:

• Associate Professional in Human Resources—International, which is for entry-level HR employees

• Professional in Human Resources—International (PHRi), which is for established HR practitioners

• Senior Professional in Human Resources—International (SPHRi), which takes a more holistic approach to HR skills at the strategic, leadership level

Next steps

The Chief Human Resources Officer (CHRO) is a strategic leader who oversees HR strategies for employee talent management, succession planning, and more. This role's importance is growing as businesses strive to improve the employee experience, adapt to a changing workforce, and manage their most valuable resource.

You can find many ways to expand your skills and develop your talent for human resources. On Coursera, consider taking Human Resource Management: HR for People Managers or Leading: Human Resource Management and Leadership. You can also develop your facility in a particular area by taking a course such as Human Resources Analytics or Hiring Practices. These courses can help provide you with leadership skills to advance in your career.