Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

UiPath
Skills you'll gain: Robotic Process Automation, Web Scraping, Business Process Automation, Automation, Data Import/Export, Microsoft Excel, Workflow Management, User Interface (UI)
Beginner · Course · 1 - 4 Weeks

Universitat de Barcelona
Skills you'll gain: Education and Training, Intercultural Competence, Culture, Teaching, Training Programs, Cultural Diversity, Curriculum Planning, Instructional Strategies, Student Engagement, Research, Research Methodologies, International Relations, Student-Centred Learning, Pedagogy, Differentiated Instruction, Diversity Awareness, Sustainable Development
Beginner · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Exploratory Data Analysis, Data-Driven Decision-Making, Data Analysis, Data Management, Analytical Skills, Statistical Inference, Team Management, Statistical Modeling, Strategic Decision-Making, Data Presentation, Statistics, Communication
Mixed · Course · 1 - 4 Weeks
Skills you'll gain: ServiceNow, Problem Management, Incident Management, IT Service Management, Information Technology Infrastructure Library, Release Management, Service Management, Change Management, Information Technology Operations, Information Technology, Problem Solving, Root Cause Analysis, IT Management, Operational Efficiency, Automation, Workflow Management, Prioritization
Beginner · Course · 1 - 4 Weeks

University of California San Diego
Skills you'll gain: Java Programming, Java, Pedagogy, Debugging, Object Oriented Programming (OOP), Computer Programming, Computational Thinking, Cultural Responsiveness, Integrated Development Environments, Algorithms
Beginner · Course · 1 - 3 Months

University of Colorado System
Skills you'll gain: Predictive Modeling, Clinical Data Management, Clinical Informatics, Intensive Care Unit, Risk Modeling, Predictive Analytics, Clinical Practices, Decision Support Systems, Applied Machine Learning, Health Informatics, Qualitative Research, Data Analysis
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Vulnerability Scanning, Penetration Testing, MITRE ATT&CK Framework, Metasploit, Vulnerability Assessments, Security Testing, Open Web Application Security Project (OWASP), Cyber Security Assessment, Exploitation techniques, Virtual Machines, Technical Documentation, Microsoft Windows, Windows PowerShell, Linux Commands, Command-Line Interface, Software Installation
Intermediate · Course · 3 - 6 Months

Skills you'll gain: Large Language Modeling, LLM Application, Trend Analysis, Real Time Data, Analytics, OpenAI, Business Marketing, Program Development, Business Strategy, Generative AI, ChatGPT, Technology Roadmaps, Market Trend, Artificial Intelligence and Machine Learning (AI/ML), MarTech, Artificial Neural Networks, Content Marketing, Customer experience improvement
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Generative AI, Responsible AI, Return On Investment, Data Ethics, Artificial Intelligence, Business Solutions, Business Process Automation, Operational Efficiency, Automation, Innovation, Business Strategies, Process Optimization, Performance Measurement, Performance Metric, Content Creation, Business Ethics, Product Design, Customer Support
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: ServiceNow, Information Technology Infrastructure Library, IT Service Management, Problem Management, Service Management, Information Technology Operations, Digital Transformation, Change Control, Configuration Management, Self Service Technologies, IT Management, Automation, Problem Solving, Design, Order Fulfillment
Beginner · Course · 1 - 4 Weeks

Macquarie University
Skills you'll gain: Responsible AI, Information Privacy, Personally Identifiable Information, Data Security, Threat Detection, Threat Modeling, Vulnerability Assessments, Data Governance, Data Management, Cyber Security Strategy, Data Integrity, Data Loss Prevention, Cloud Security, Cybersecurity, Security Awareness, Artificial Intelligence and Machine Learning (AI/ML), Security Management, Security Controls, Cyber Operations, Data Science
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Collaborative Software, Intranet, Project Documentation, Organizational Skills, Team Oriented, Document Management, Content Management Systems, Collaboration, Productivity Software, Knowledge Transfer, Content Development and Management, Information Architecture, Data Management, Content Creation, Cloud Platforms
Intermediate · Guided Project · Less Than 2 Hours