Skills you'll gain: AI Personalization, Responsible AI, Data Ethics, Customer experience improvement, Generative AI, Self Service Technologies, ChatGPT, Customer Support, Customer Service, Customer Insights, Automation, Artificial Intelligence, Natural Language Processing, Data Security

Skills you'll gain: Root Cause Analysis, Customer Relationship Building, Customer Relationship Management, Problem Management, Verbal Communication Skills, Customer Support, Amazon Web Services, Communication, Cloud Solutions, Technical Support, Cloud Security, Cloud Services, Automation, Collaboration, Incident Management, Generative AI, Innovation

Skills you'll gain: Public Key Infrastructure, Cryptography, Key Management, Encryption, Windows Servers, Infrastructure Security, Active Directory, Network Infrastructure, Authentications, Cybersecurity, System Configuration, Configuration Management, Data Integrity

Skills you'll gain: Operating Systems, Network Infrastructure, System Configuration, System Support, Network Troubleshooting, Microsoft Windows, Hardware Troubleshooting, Information Systems Security, Mac OS, Command-Line Interface, Information Technology, Software Installation, Technical Support, Network Security, Mobile Security, Help Desk Support, Linux, Firewall, Malware Protection, Encryption

Skills you'll gain: Microsoft Intune (Mobile Device Management Software), Endpoint Security, Microsoft Windows, Enterprise Security, Mobile Security, Operating System Administration, Security Management, Android (Operating System), Patch Management, Microsoft Azure, System Monitoring, Azure Active Directory, Vulnerability Management, Apple iOS, Remote Access Systems, Configuration Management, Automation

Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

Skills you'll gain: Apple Service Certification, Apple software proficiency, Apple Hardware proficiency, Apple iOS, Desktop Support, Mac OS, Mobile Security, Network Support, iOS Development, Mobile Development Tools, System Support, Enterprise Application Management, Hardware Troubleshooting, General Networking, System Configuration, Debugging, Network Administration, Network Troubleshooting, Information Privacy, Test Tools

Skills you'll gain: Apple software proficiency, Mac OS, User Accounts, System Support, Software Installation, Apple Hardware proficiency, File Management, System Configuration, Technical Support, General Networking, Data Storage, Data Management, Network Administration, Computer Networking, Encryption

Skills you'll gain: Network Troubleshooting, Computer Security Incident Management, Incident Response, Cybersecurity, Cyber Attacks, Cyber Security Policies, Networking Hardware, Threat Detection, Technical Support, Network Security, General Networking, Computer Networking, Network Architecture, Network Administration, Network Protocols

Skills you'll gain: Technical Sales, Sales Presentation, Solution Selling, B2B Sales, Consultative Approaches, Customer Relationship Building, Sales Process, Return On Investment, Stakeholder Engagement, Value Propositions, Customer Analysis

Skills you'll gain: TCP/IP, Network Routers, Network Routing, Network Security, Network Administration, Network Protocols, Network Troubleshooting, Network Switches

Skills you'll gain: Routing Protocols, Network Protocols, Open Shortest Path First (OSPF), Virtual Local Area Network (VLAN), Network Infrastructure, TCP/IP, Border Gateway Protocol, Network Routers, Computer Networking, Wireless Networks, Network Routing, Network Troubleshooting, Network Switches, Local Area Networks