IBM
Core 2: OS, Software, Security and Operational Procedures
IBM

Core 2: OS, Software, Security and Operational Procedures

This course is part of Preparation for CompTIA A+ Certification Specialization

Taught in English

Some content may not be translated

Included with Coursera Plus

Course

Gain insight into a topic and learn the fundamentals

4.8

(12 reviews)

Intermediate level

Recommended experience

24 hours (approximately)
Flexible schedule
Learn at your own pace

What you'll learn

  • List common features and commands of Microsoft Windows, Apple macOS, Linux OSs, and adjust preferences with command line and console tools.

  • Describe OS features, how to install and update OS, troubleshoot common issues, and summarize the importance of SOHO networks.

  • Explain the advantages of using active directory, MS Windows security tools, and data destruction to secure mobile devices.

  • Evaluate IT support practices while assessing the utility of privacy, automation, safety, and control methods and define malware best practices.

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

19 assignments

Course

Gain insight into a topic and learn the fundamentals

4.8

(12 reviews)

Intermediate level

Recommended experience

24 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

Placeholder

Build your subject-matter expertise

This course is part of the Preparation for CompTIA A+ Certification Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate
Placeholder
Placeholder

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Placeholder

There are 6 modules in this course

This module will teach you about Microsoft Windows operating system (OS) editions and Windows management features. Lesson 1 introduces the process and benefits of installing and updating a Windows OS. You will learn the importance of partitioning and drive formatting, the features offered by Windows 10, 11, and Server OS editions, and you will get hands-on experience exploring Windows Server features. In Lesson 2, you will explore the Windows Command Prompt Tool features for administration purposes, and you’ll be able to use the Windows commands you learn in a hands-on lab. You’ll also learn about system utility applications, the Microsoft Management Console, and some of its snap-in tools.

What's included

8 videos2 readings3 assignments2 app items6 plugins

In this module, you will learn how to manage operating systems such as Linux and macOS and utilize many of their features to enhance your operating system management experience. In Lesson 1, you will explore different aspects of the Linux operating system. You will learn how to install these systems and how to upgrade them. Learn how to use the terminal window, navigate and work with the OS using it. Additionally, you will learn about the versatility of Samba, a network protocol that promotes collaboration across Linux and Windows environments. Whereas lesson one focused on Linux, lesson two focuses primarily on macOS and mobile device operating systems, Android and iOS. You will learn about features unique to macOS, how to upgrade it, and how to configure its preferences.

What's included

11 videos1 reading3 assignments2 app items7 plugins

In this module, you will learn about security for mobile devices and home networks. Lesson One focuses on Microsoft Windows security best practices, such as using its Active Directory for managing administrative tasks, authentication methods, important security settings, and Windows user management and permissions administration. You will also learn about anti-malware tools and how to configure firewalls to prohibit unwanted users from accessing the systems on the network. Lesson Two engages you in securing small and home office routers as well as mobile devices. You learn about wireless encryption, managing security on SOHO routers and SOHO networks, hardening devices, and mobile device protection.

What's included

9 videos1 reading3 assignments2 app items7 plugins

In this module, you will learn how to troubleshoot common Windows OS as well as mobile OS problems and security issues. Lesson One focuses on common Windows OS problems. You’ll learn about startup problems, security issues, malware, and the best practices that can help you avoid them. Lesson Two focuses on common mobile OS and application problems. You’ll find out about the security issues that affect the applications and OS of your mobile device and what you can do to keep your mobile device secure.

What's included

7 videos1 reading3 assignments2 app items6 plugins

This module will teach you different operational procedures, from managing network infrastructure to material safety and handling in an information technology space. Lesson 1 will teach you the best asset and change management practices. This lesson will introduce you to new types of documentation and ticketing systems. Hands-on labs allow you to gain hands-on experience locating manufacturing specifications for component repair and how to onboard new users. In Lesson 2, you will explore the best practices for having a safe environment in an information technology space. You will also learn the environmental impacts of disposing of IT equipment and the proper material handling procedures. A practice quiz will demonstrate what you have learned about safety protocols. Lesson 3 will test your knowledge of what you have learned about operational procedures in a graded quiz.

What's included

6 videos1 reading3 assignments1 app item4 plugins

In this module, you will test your knowledge and skills acquired in this course. This module contains a 20-question graded final exam focused on the content of this course. You may also choose to complete an (optional) Honors project where you can apply your new skills gained in the previous modules. You will examine three realistic scenarios that simulate common issues that may arise in troubleshooting software, security, and operational procedures.

What's included

2 readings4 assignments3 app items4 plugins

Instructor

IBM Skills Network Team
IBM
55 Courses752,508 learners

Offered by

IBM

Recommended if you're interested in Support and Operations

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Learner reviews

Showing 3 of 12

4.8

12 reviews

  • 5 stars

    83.33%

  • 4 stars

    16.66%

  • 3 stars

    0%

  • 2 stars

    0%

  • 1 star

    0%

MA
4

Reviewed on Jan 2, 2024

New to Support and Operations? Start here.

Placeholder

Open new doors with Coursera Plus

Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions