Patient care courses can help you learn effective communication with patients, the basics of medical terminology, ethical considerations in healthcare, and techniques for managing patient records. You can build skills in empathy, critical thinking, and teamwork, which are vital for providing high-quality care. Many courses introduce tools like electronic health record systems and patient management software, showing how these resources enhance patient interactions and streamline care processes.
Skills you'll gain: Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, AI Enablement, Personalized Service, AI Workflows, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Automation, Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Facebook, Social Media Marketing, Social Media, Social Media Content, Customer Service, Customer experience improvement, Marketing, Business Marketing, ChatGPT, Customer Communications Management, User Accounts
Beginner · Guided Project · Less Than 2 Hours

University of Glasgow
Skills you'll gain: Healthcare Industry Knowledge, Diversity Equity and Inclusion Initiatives, Health Technology, Health Disparities, Health Systems, Health Care, Telehealth, Emerging Technologies, Health Care Administration, Pharmaceuticals, Health Policy, Public Health and Disease Prevention, Interviewing Skills
Beginner · Course · 1 - 4 Weeks

Emory University
Skills you'll gain: AI Personalization, Personalized Service, Customer experience improvement, Marketing Psychology, ChatGPT, Business-To-Consumer, Customer Engagement, Consumer Behaviour, Customer Service, Artificial Intelligence, Automation, Marketing, Responsible AI, Marketing Analytics, Algorithms, Content Management
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Customer Service, Customer experience strategy (CX), Customer Analysis, Process Mapping, Customer Insights, Process Design, Customer Support, Cross-Channel Marketing, Marketing Operations, Business Process, Web Analytics, Marketing
Beginner · Guided Project · Less Than 2 Hours

Peking University
Skills you'll gain: Nurse Education, Nursing, Nursing and Patient Care, Health Systems, Health Disparities, Health Policy, Public Health, Nursing Administration, Nursing Practices, Health Care, Healthcare Industry Knowledge, Health Technology, Community Health, Health Care Procedure and Regulation
Mixed · Course · 1 - 3 Months

Coursera
Skills you'll gain: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, Customer Support, Personalized Service, Customer Service, Product Support, Self Service Technologies, Artificial Intelligence, Operational Efficiency, Automation
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Google Cloud Platform, Data Store, Cloud API, Health Information Management, Health Informatics, Application Programming Interface (API), Health Care, Cloud-Based Integration, Cloud Computing, Health Technology
Beginner · Project · Less Than 2 Hours

Northeastern University
Skills you'll gain: Strategic Decision-Making, Strategic Leadership, Organizational Strategy, Corporate Strategy, Business Strategy, Organizational Structure, Performance Management, Health Care Administration, Business Management, Strategic Partnership, Leadership, Mergers & Acquisitions, Analysis, Competitive Analysis, New Business Development, Market Analysis, Operational Efficiency
Beginner · Course · 1 - 4 Weeks

Universidad de los Andes
Skills you'll gain: Treatment Planning, Patient Evaluation, Clinical Assessment, Urology, Diagnostic Tests, Pharmacology, Patient-centered Care, Epidemiology, Pathology, Physiology, Risk Analysis, Surgery
Intermediate · Course · 1 - 3 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Health Systems, Process Improvement, Healthcare Industry Knowledge, Patient Flow, Health Policy, Health Care Administration, Market Dynamics, Health Care, Stakeholder Analysis, Digital Transformation, Supply Chain Management, Innovation, Value-Based Care, Organizational Structure, Information Technology, Business Analysis
Build toward a degree
Beginner · Course · 1 - 4 Weeks

University of Illinois Urbana-Champaign
Skills you'll gain: AI Personalization, Nutrition and Diet, Nutritional Assessment, Personalized Service, Clinical Nutrition, Medical Nutrition Therapy, Nutrition Education, Data Ethics, Data Collection, Patient Education And Counseling, Data Analysis, Clinical Research, Health Technology, Consumer Behaviour, Continuous Monitoring
Intermediate · Course · 1 - 4 Weeks