Skills you'll gain: User Story, Business Process Modeling, Risk Analysis, Performance Measurement, Stakeholder Management, Process Analysis, Business Analysis, Risk Management, Requirements Elicitation, Process Design, Requirements Management, Business Process, Process Mapping, Stakeholder Engagement, Process Improvement, Business Systems Analysis, Business Risk Management, Gap Analysis, Enterprise Risk Management (ERM), Business Requirements

Skills you'll gain: Customer experience improvement, Workflow Management, Process Design, Customer Service, Customer Support, Customer Engagement, Generative AI, Customer Communications Management, Emotional Intelligence, Customer Success Management, OpenAI, Salesforce, Customer Data Management, Customer Relationship Management, Artificial Intelligence, Customer Analysis, No-Code Development, De-escalation Techniques, Surveys, Communication

Skills you'll gain: Data Storytelling, Exploratory Data Analysis, Requirements Elicitation, Data Presentation, Data Governance, Data Ethics, Tableau Software, Business Analysis, Data Literacy, Data Visualization, Data Visualization Software, Data Warehousing, Business Metrics, Dashboard, Extract, Transform, Load, Stakeholder Analysis, Data Analysis, Spatial Data Analysis, Data Quality, Data Management

Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, AI Personalization, Customer Support, Customer Communications Management, Customer Engagement, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing

Skills you'll gain: Stakeholder Management, Project Documentation, Requirements Management, Scope Management, Earned Value Management, Project Performance, Risk Management, Acceptance Testing, Ethical Standards And Conduct, Kanban Principles, Business Process Modeling, Waterfall Methodology, Team Leadership, Project Schedules, Scaled Agile Framework, Project Management Software, Communication Planning, Business Modeling, Stakeholder Analysis, Registration

Skills you'll gain: Prompt Engineering, Generative AI, ChatGPT, AI Personalization, Anthropic Claude, LLM Application, Large Language Modeling, Artificial Intelligence, Data Analysis, Verification And Validation

Skills you'll gain: Prompt Engineering, Prompt Patterns, Generative AI Agents, Responsible AI

Skills you'll gain: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Responsible AI, Business Analysis, Data-Driven Decision-Making, Data Analysis, Artificial Intelligence, Business Process Automation, Stakeholder Communications, Business Requirements, AI Product Strategy, Requirements Elicitation, Requirements Analysis, Data Presentation, Artificial Intelligence and Machine Learning (AI/ML), Deep Learning, Business Strategy, Machine Learning

Skills you'll gain: Survey Creation, Interviewing Skills, Data Collection, Research Design, Qualitative Research, Research, Cultural Sensitivity, Statistical Analysis

Skills you'll gain: Prompt Engineering, Prompt Patterns, Content Creation

Skills you'll gain: Team Motivation, Team Building, Teamwork, Recognizing Others, Professional Development, Communication, Human Learning, Creativity, Education and Training, Student Engagement, Sustainable Systems, Emotional Intelligence, Leadership

Skills you'll gain: Stakeholder Management, Business Analysis, Project Management, Stakeholder Analysis, Analysis, Requirements Elicitation, Risk Management, Microsoft Power Platform, Business Process Improvement, Problem Management