Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Fundação Instituto de Administração
Skills you'll gain: Marketing Effectiveness, Key Performance Indicators (KPIs), Marketing Analytics, Digital Marketing, Performance Analysis, Performance Measurement, Marketing Automation, Customer experience improvement, Marketing Channel, A/B Testing, Automation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cloud Deployment, DevOps, CI/CD, Application Deployment, Development Environment, Cloud Applications, Continuous Deployment, Version Control, Amazon Elastic Compute Cloud, Continuous Integration, Real Time Data, Kibana, Query Languages, Data Modeling, Distributed Computing, SQL, Data Mapping, NoSQL, Relational Databases, Scalability
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Debugging, Git (Version Control System), C# (Programming Language), .NET Framework, Development Environment, Integrated Development Environments, Program Development, Microsoft Development Tools, Software Development Tools, Configuration Management
Beginner · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Large Language Modeling, LLM Application, Application Programming Interface (API), Development Environment, Persona (User Experience), User Interface (UI), Authentications, User Interface (UI) Design
Advanced · Professional Certificate · 1 - 4 Weeks

Skills you'll gain: Vue.JS, JavaScript Frameworks, Front-End Web Development, Web Applications, UI Components, Web Design and Development, Hypertext Markup Language (HTML), Application Programming Interface (API), User Interface (UI), Event-Driven Programming, Data Validation, Data Management
Beginner · Course · 1 - 3 Months

Google Cloud
Skills you'll gain: Data Validation, Virtual Environment, Scenario Testing, Agentic systems
Beginner · Project · Less Than 2 Hours

Skills you'll gain: UI Components, C# (Programming Language), Application Frameworks, Network Routing, Web Applications, Javascript, Event-Driven Programming, Model View Controller, Server Side, Data Modeling
Intermediate · Course · 1 - 3 Months

University of Maryland, College Park
Skills you'll gain: Pay Per Click Advertising, Marketing Analytics, Search Engine Optimization, Analytics, Big Data, Google Analytics, Digital Marketing, Search Engine Marketing, Web Analytics, Digital Advertising, Marketing Effectiveness, A/B Testing, MarTech, Machine Learning Methods, Artificial Intelligence and Machine Learning (AI/ML), Deep Learning, Customer experience improvement
Intermediate · Course · 1 - 4 Weeks

Packt
Skills you'll gain: User Interface (UI), User Interface and User Experience (UI/UX) Design
Beginner · Course · 1 - 3 Months

Skills you'll gain: Network Troubleshooting, Network Administration, Software Installation, System Configuration, Servers, Virtual Machines
Intermediate · Course · 1 - 3 Months

Pearson
Skills you'll gain: Firewall, Linux Administration, Authorization (Computing), Linux Servers, Security Controls, Linux, Authentications, Network Security, Linux Commands, System Configuration, Servers, Server Administration, Encryption, Command-Line Interface
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Amazon Web Services, Amazon Elastic Compute Cloud, Cloud Deployment, Amazon CloudWatch, Serverless Computing, Scalability, Performance Tuning, Event-Driven Programming, Application Performance Management, Capacity Management, Event Monitoring
Intermediate · Course · 1 - 4 Weeks