
Coursera
Skills you'll gain: AI Personalization, Customer Engagement, Data-Driven Decision-Making, Customer experience strategy (CX), Customer Service, Customer experience improvement, Customer Communications Management, Customer Relationship Management (CRM) Software, Personalized Service, Customer Insights, Business Analytics, ChatGPT, User Feedback, Analytics, Consumer Behaviour, Real Time Data, Automation
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Prompt Engineering, Google Gemini, Google Workspace, Generative AI, Productivity Software, Google Cloud Platform, Enterprise Security
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Responsible AI, Generative AI, Large Language Modeling, Google Cloud Platform, Unstructured Data, Artificial Intelligence, Application Security, Data Modeling, Data Quality, Data Access, Machine Learning, Business Solutions
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Generative AI Agents, Prompt Engineering, Generative AI, AI Product Strategy, Google Cloud Platform, LLM Application, Customer experience improvement, Agentic systems, Data Processing, Organizational Change, Innovation
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Prompt Engineering, Email Automation, Customer experience improvement, Generative AI, AI Personalization, Customer Support, Personalized Service, Product Support, Operational Efficiency, Automation
Beginner · Course · 1 - 4 Weeks

Emory University
Skills you'll gain: AI Personalization, Personalized Service, Customer experience improvement, Self Service Technologies, Marketing Psychology, ChatGPT, Business-To-Consumer, Customer Engagement, Consumer Behaviour, MarTech, Artificial Intelligence, Marketing, Responsible AI, Marketing Analytics, Data Ethics, Technology Strategies, Content Management
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Responsible AI, AI Product Strategy, Generative AI, Organizational Strategy, Strategic Leadership, Technology Strategies, Business Strategy, Governance, Artificial Intelligence, Regulation and Legal Compliance, Ethical Standards And Conduct, Innovation, Operational Efficiency
Intermediate · Course · 1 - 4 Weeks

University of Virginia Darden School Foundation
Skills you'll gain: Design Thinking, Customer experience strategy (CX), Marketing Strategy and Techniques, Business Marketing, Customer Relationship Management, Marketing Analytics, Business Strategy, Change Management, Competitive Intelligence, Responsible AI, Generative AI, Information Privacy, Digital Transformation, Artificial Intelligence, Business Ethics
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Web Applications, HTML and CSS, Web Development, AI Personalization, Javascript, User Interface (UI), Interactive Design, Generative AI Agents, LLM Application, ChatGPT, Natural Language Processing, Human Machine Interfaces, Databases, Database Management, Artificial Intelligence
Intermediate · Guided Project · Less Than 2 Hours

Fractal Analytics
Skills you'll gain: Business Leadership, Generative AI, Responsible AI, Business Strategy, Data Strategy, Strategic Decision-Making, Organizational Strategy, Technology Strategies, Deep Learning, Artificial Intelligence, Organizational Development, Data Ethics, Human Centered Design, Data Quality, Data Pipelines, Design Thinking, Governance, User Centered Design, Ethical Standards And Conduct
Intermediate · Course · 1 - 3 Months

Clemson University
Skills you'll gain: Responsible AI, Data Ethics, Artificial Intelligence, Ethical Standards And Conduct, Human Centered Design, Human Computer Interaction, Machine Learning, Environmental Issue, Qualitative Research, Prototyping
Build toward a degree
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Prompt Engineering, Responsive Web Design, Application Programming Interface (API), Cascading Style Sheets (CSS), Javascript, OpenAI, Hypertext Markup Language (HTML), Application Development, Large Language Modeling, User Interface (UI), Figma (Design Software)
Intermediate · Guided Project · Less Than 2 Hours