Technical support courses can help you learn troubleshooting techniques, customer service skills, and network configuration. You can build expertise in diagnosing hardware and software issues, managing user accounts, and implementing security protocols. Many courses introduce tools like ticketing systems, remote desktop applications, and monitoring software, that support efficiently resolving technical problems and ensuring smooth operations in various environments.

Johns Hopkins University
Skills you'll gain: Big Data, Apache Hadoop, Data Infrastructure, Data Processing, Analytics, Data Science, Distributed Computing, Linux, Software Installation, Scalability, System Configuration
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Kanban Principles, Workflow Management, Agile Software Development, Sprint Planning, Agile Project Management, Project Estimation, Agile Methodology, Project Management Software, Estimation, Process Optimization, Backlogs, User Story, Process Improvement, Resource Utilization
Beginner · Course · 1 - 3 Months
Google Cloud
Skills you'll gain: Google Workspace, Meeting Facilitation, Collaborative Software, Virtual Teams, Calendar Management, Taking Meeting Minutes, Events and Conferences, Live Streaming, Data Sharing, Scheduling
Beginner · Course · 1 - 3 Months

Skills you'll gain: User Story, Kanban Principles, Agile Methodology, Miro AI, Collaborative Software, Agile Project Management, Workflow Management, Process Improvement
Beginner · Guided Project · Less Than 2 Hours

Birla Institute of Technology & Science, Pilani
Skills you'll gain: Linux Commands, Shell Script, Unix Commands, Operating System Administration, Systems Administration, File I/O, Data Management, Process Management, Software Development, Computer Security
Intermediate · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Simulations, Mathematics Education, Science and Research, User Feedback, Technical Support
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Non-Verbal Communication, Exploitation techniques, Human Factors (Security), Investigation, Data Collection, Security Awareness, Persuasive Communication, Social Sciences, Cybersecurity, Rapport Building
Intermediate · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Responsible AI, Social Network Analysis, Driving engagement, Behavioral Economics, Network Analysis, Game Design, Social Sciences, Sociology, Artificial Intelligence, Systems Thinking, Research, Human Computer Interaction, Data Collection, Psychology
Intermediate · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Responsible AI, Data Ethics, Deep Learning, Model Deployment, Debugging, Artificial Intelligence, Machine Learning, Ethical Standards And Conduct, Model Evaluation, Applied Machine Learning, Social Impact, Unstructured Data, Data-Driven Decision-Making, Information Privacy, Case Studies
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Shell Script, Package and Software Management, Linux Administration, Linux Commands, Unix Shell, Systems Administration, Hardening, Unix Commands, Patch Management, Scripting, System Monitoring, User Accounts, Dynamic Host Configuration Protocol (DHCP), System Configuration, OS Process Management, Firewall, Process Management
Advanced · Course · 1 - 4 Weeks
Johns Hopkins University
Skills you'll gain: Health Policy, Data Presentation, Health Disparities, Health Equity, Health Informatics, Data Literacy, Epidemiology, Data Quality, Public Health, Data-Driven Decision-Making, Policy Analysis, Data Analysis, Data Visualization Software
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Issue Tracking, Timelines, Design, Graphic Design, File Management, Collaborative Software, Data Management
Beginner · Guided Project · Less Than 2 Hours