Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Khalifa University
Skills you'll gain: Data Strategy, Customer Relationship Management (CRM) Software, AI Personalization, AI Enablement, Sales Enablement, Model Deployment, Feature Engineering, Data Governance, Responsible AI, Model Evaluation, Data Preprocessing, Transfer Learning, Data Quality, Customer Data Management, Sales Management, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning, Reinforcement Learning, Natural Language Processing
Beginner · Specialization · 3 - 6 Months

Fundação Instituto de Administração
Skills you'll gain: Marketing Strategies, Market Research, Strategic Marketing, Marketing Management, Marketing Analytics, Market Intelligence, Data-Driven Decision-Making, Customer Insights, Consumer Behaviour, Target Market, A/B Testing, Digital Marketing, Statistical Hypothesis Testing
Beginner · Course · 1 - 4 Weeks

Ball State University
Skills you'll gain: Data Ethics, Data Collection, Probability & Statistics, Statistics, Sampling (Statistics), Data Science, R Programming, Statistical Methods, Data Structures, Data Analysis, Data Capture, Information Privacy, Tidyverse (R Package), Data Quality, Informed Consent, Social Impact, Ethical Standards And Conduct, Data Validation, Algorithms, Big Data
Build toward a degree
Beginner · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Correlation Analysis, Statistical Visualization, Descriptive Statistics, Statistical Analysis, Data Analysis, Box Plots, R (Software), Systems Of Measurement, Data Quality, Run Chart, Scatter Plots, Regression Analysis, Statistical Methods, Verification And Validation, Statistical Hypothesis Testing
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Data Pipelines, Real Time Data, Extract, Transform, Load, Google Cloud Platform, Data Architecture, NoSQL, Data Integration, Data Processing, Analytics, Data Transformation, Data Storage
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Code Review, Technical Documentation, Software Documentation
Advanced · Course · 1 - 3 Months
University of Illinois Urbana-Champaign
Skills you'll gain: Culture, Cultural Diversity, Cultural Sensitivity, Intercultural Competence, Global Marketing, Organizational Structure, Diversity Awareness, Consumer Behaviour, Brand Management, Human Resource Management, Coordination
Build toward a degree
Beginner · Course · 1 - 3 Months

Skills you'll gain: Recurrent Neural Networks (RNNs), PyTorch (Machine Learning Library), Convolutional Neural Networks, Deep Learning, Classification Algorithms, Transfer Learning, Applied Machine Learning, Image Analysis, Model Evaluation, Artificial Neural Networks, Computer Vision, Data Preprocessing
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Basic Electrical Systems, Electronic Components, Electronics, Interactive Design, Display Devices, Robotics, Control Systems, Computer Programming, Technical Communication, Embedded Systems, Development Environment, Simulation and Simulation Software, Digital Communications, Debugging, Data Storage, Real Time Data
Beginner · Course · 3 - 6 Months
Skills you'll gain: Microsoft Visio, Process Flow Diagrams, Diagram Design, Collaborative Software, Process Design, Data Visualization, Process Mapping, Workflow Management, Business Process, Business Workflow Analysis, Organizational Structure, Real Time Data, Collaboration, Data Integration
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Data Integrity, Data Integration, Power BI, Data Maintenance, Database Management, Microsoft SQL Servers, Relational Databases, Databases, Application Programming Interface (API), Dashboard, Data Visualization, Interactive Data Visualization, Business Intelligence, Data Security, Systems Integration, Role-Based Access Control (RBAC), Auditing, Real Time Data, Data Encryption Standard
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Statistical Hypothesis Testing, Correlation Analysis, Statistical Analysis, Statistical Software, Probability & Statistics, Data Analysis, R (Software), Data Visualization, Statistical Inference, Variance Analysis, Sampling (Statistics)
Build toward a degree
Intermediate · Course · 1 - 3 Months