Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Process Improvement, Performance Metric, Customer experience improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Conflict Management, Communication Strategies

Skills you'll gain: LLM Application, Large Language Modeling, AI Enablement, Forecasting, Artificial Intelligence, Business Analysis, Technology Roadmaps, Business Metrics, Innovation, Operational Efficiency, Customer experience improvement

Skills you'll gain: Containerization, Restful API, Event-Driven Programming, DevOps, Data Integration, z/OS, Solution Architecture, Cloud Applications, Microservices, Enterprise Architecture, IBM Cloud, Application Lifecycle Management, Cloud-Native Computing, Application Design, CI/CD, Systems Integration, Software Architecture, Mainframe Computing

Skills you'll gain: Event Monitoring, OSI Models, Network Monitoring, Network Protocols, Cyber Threat Intelligence, Network Analysis, Network Troubleshooting, TCP/IP, Distributed Denial-Of-Service (DDoS) Attacks, Threat Detection, General Networking, Network Security, Incident Response, Command-Line Interface

Skills you'll gain: Coaching, Employee Coaching, Organizational Change, Agile Project Management, Business Transformation, Organizational Strategy, Agile Methodology, Organizational Effectiveness, Organizational Leadership, Strategic Leadership, Culture Transformation, Business Leadership, Team Leadership, Cross-Functional Team Leadership, Cross-Functional Collaboration, Leadership, Leadership and Management, Team Management, Organizational Structure, Business Strategy

Skills you'll gain: Social Impact, Design Thinking, Organizational Leadership, Innovation, Strategic Planning, Community Development, Sustainable Development, Research and Design, Project Design, Business Planning, Stakeholder Analysis, Needs Assessment, Growth Strategies, Product Improvement, Risk Management, Marketing Strategies

Skills you'll gain: User Story, Project Management, Risk Management, Kanban Principles, Project Planning, Agile Project Management, Agile Software Development, Cost Management, Project Management Office (PMO), Backlogs, Scaled Agile Framework, Agile Methodology, Scope Management, Team Leadership, Project Estimation, Earned Value Management, Requirements Management, Sprint Planning, Organizational Structure, Sprint Retrospectives

Skills you'll gain: Prompt Engineering, Miro AI, Generative AI Agents, Responsible AI, AI Product Strategy, Generative AI, No-Code Development, ChatGPT, Workflow Management, Email Automation, Customer Analysis, Prompt Patterns, Customer Data Management, Personalized Service, AI Enablement, Customer and Client Support, AI Workflows, Customer Relationship Management (CRM) Software, Emotional Intelligence, Customer Success Management

Skills you'll gain: Social Media Content, Social Media Strategy, Social Media Marketing, Campaign Management, Content Performance Analysis, Content Creation, AI Personalization, Digital Media Strategy, Prompt Engineering, Marketing Strategies, Content Strategy, Generative AI, Persona Development, Artificial Intelligence, Continuous Improvement Process, Responsible AI, Data Analysis

Skills you'll gain: Active Listening, Compassion, Diversity and Inclusion, Strategic Leadership, Emotional Intelligence, Empathy, Self-Awareness, Leadership, Cultural Diversity, Collaboration, Employee Engagement

Skills you'll gain: Database Design, SQL, Data Management, Databases, Query Languages, Relational Databases, Data Manipulation, Data Analysis

Skills you'll gain: Cultural Diversity, Climate Change Programs, Interactive Learning, Creativity