• For Individuals
  • For Businesses
  • For Universities
  • For Governments
Degrees
​
Log In
Join for Free
  • Browse
  • Customer Experience

Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


  • Status: Free Trial
    Free Trial
    C

    Coursera

    GenAI for Lead Scoring and Identification

    Skills you'll gain: Prompt Engineering, Responsible AI, Lead Generation, Data Ethics, Google Gemini, Sales Process, Generative AI, AI Enablement, Sales Enablement, OpenAI, ChatGPT, Automation, Data-Driven Decision-Making

    Beginner · Course · 1 - 4 Weeks

  • Status: Preview
    Preview
    U

    Universidad de Palermo

    Gestión de Ingresos

    Skills you'll gain: Revenue Management, Cross Selling, Market Analysis, Competitive Analysis, Upselling, Market Dynamics, Financial Management, Price Negotiation, Forecasting, Property Management Systems, Customer Analysis, Business Strategies, Marketing Channel, Business Intelligence Software, Time Series Analysis and Forecasting, Decision Making

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Packt

    Deep Learning: Recurrent Neural Networks with Python

    Skills you'll gain: Model Deployment, PyTorch (Machine Learning Library), Recurrent Neural Networks (RNNs), Tensorflow, Artificial Intelligence, Applied Machine Learning, Artificial Neural Networks, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning Methods, Text Mining, Machine Learning, Natural Language Processing, Deep Learning, Predictive Modeling, Classification Algorithms, Supervised Learning, Time Series Analysis and Forecasting, Network Architecture, Data Science, Model Evaluation

    Beginner · Specialization · 1 - 3 Months

  • Status: Preview
    Preview
    J

    James Spurin

    Kubernetes Certified (KCNA) + Hands On Labs + Practice Exams

    Skills you'll gain: Containerization, Docker (Software), Kubernetes, Cloud-Native Computing, Prometheus (Software), CI/CD, DevOps, Grafana, Microservices, Scalability, Application Programming Interface (API), Role-Based Access Control (RBAC)

    5
    Rating, 5 out of 5 stars
    ·
    6 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    L

    L&T EduTech

    Production of concrete

    Skills you'll gain: Production Process, Manufacturing Operations, Construction Engineering, Plant Operations and Management, Construction, Manufacturing Processes, Laboratory Testing, Product Testing, Civil Engineering, Manufacturing Standards, Materials science, Analytical Testing, Technical Standard

    Advanced · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    P

    Pearson

    Practical Cybersecurity Fundamentals

    Skills you'll gain: AI Security, MITRE ATT&CK Framework, Penetration Testing, Incident Response, Cyber Threat Hunting, Cybersecurity, Cyber Threat Intelligence, DevSecOps, Digital Forensics, Cloud Security, Patch Management, Cyber Security Assessment, Exploitation techniques, Network Security, Computer Security Incident Management, Business Continuity, Cryptography, Responsible AI, DevOps, Disaster Recovery

    Beginner · Specialization · 1 - 3 Months

  • Status: Preview
    Preview
    C

    Coursera

    Back-End Infrastructure: Servers, Secure APIs and Data

    Skills you'll gain: API Design, Back-End Web Development, Secure Coding, Data Security, Application Programming Interface (API), Restful API, IT Infrastructure, Infrastructure Security, Application Security, Data Integrity, Servers, Cloud Security, Server Administration, Web Servers, Encryption, Authentications

    4.8
    Rating, 4.8 out of 5 stars
    ·
    6 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Advanced Methods in Machine Learning Applications

    Skills you'll gain: Model Evaluation, Unsupervised Learning, Applied Machine Learning, Dimensionality Reduction, Reinforcement Learning, Regression Analysis, Machine Learning, Data Mining, Machine Learning Algorithms, Random Forest Algorithm, Decision Tree Learning, Supervised Learning, Logistic Regression, Classification Algorithms

    Intermediate · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    C

    Coursera

    Motiff for Beginners: Crafting Simple UI Designs

    Skills you'll gain: User Interface (UI) Design, Adobe XD, Wireframing, Figma (Design Software), UI Components, Web Design and Development, Responsive Web Design, Usability Testing, AI Workflows, Design, Design Software, Prototyping

    Beginner · Course · 1 - 4 Weeks

  • Status: New
    New
    Status: Free Trial
    Free Trial
    W

    Whizlabs

    Microsoft Fabric: Ingest and Transform Data

    Skills you'll gain: Real Time Data, Data Pipelines, Data Transformation, Data Integration, Data Processing, Extract, Transform, Load, Power BI, Data Lakes, PySpark, Apache Spark, Data Quality, Data Governance, Analytics

    Intermediate · Course · 1 - 4 Weeks

  • D

    Duke University

    Setup Python

    Skills you'll gain: Package and Software Management, Virtual Environment, Development Environment, Software Installation, Configuration Management, Python Programming, Command-Line Interface

    Beginner · Guided Project · Less Than 2 Hours

  • Status: Preview
    Preview
    B

    Board Infinity

    Generative AI in Marketing

    Skills you'll gain: Marketing Analytics, Responsible AI, Persona Development, A/B Testing

    Beginner · Course · 1 - 4 Weeks

Searches related to customer experience

customer experience strategy (cx)
customer experience management
customer experience improvement
customer experience strategy
customer experience design
customer experience cx
customer experience ai
customer experience courses
1…434435436…560

In summary, here are 10 of our most popular customer experience courses

  • GenAI for Lead Scoring and Identification: Coursera
  • Gestión de Ingresos: Universidad de Palermo
  • Deep Learning: Recurrent Neural Networks with Python: Packt
  • Kubernetes Certified (KCNA) + Hands On Labs + Practice Exams: James Spurin
  • Production of concrete: L&T EduTech
  • Practical Cybersecurity Fundamentals: Pearson
  • Back-End Infrastructure: Servers, Secure APIs and Data: Coursera
  • Advanced Methods in Machine Learning Applications: Johns Hopkins University
  • Motiff for Beginners: Crafting Simple UI Designs: Coursera
  • Microsoft Fabric: Ingest and Transform Data: Whizlabs

Other topics to explore

Arts and Humanities
338 courses
Business
1095 courses
Computer Science
668 courses
Data Science
425 courses
Information Technology
145 courses
Health
471 courses
Math and Logic
70 courses
Personal Development
137 courses
Physical Science and Engineering
413 courses
Social Sciences
401 courses
Language Learning
150 courses

Coursera Footer

Skills

  • Artificial Intelligence (AI)
  • Cybersecurity
  • Data Analytics
  • Digital Marketing
  • English Speaking
  • Generative AI (GenAI)
  • Microsoft Excel
  • Microsoft Power BI
  • Project Management
  • Python

Certificates & Programs

  • Google Cybersecurity Certificate
  • Google Data Analytics Certificate
  • Google IT Support Certificate
  • Google Project Management Certificate
  • Google UX Design Certificate
  • IBM Data Analyst Certificate
  • IBM Data Science Certificate
  • Machine Learning Certificate
  • Microsoft Power BI Data Analyst Certificate
  • UI / UX Design Certificate

Industries & Careers

  • Business
  • Computer Science
  • Data Science
  • Education & Teaching
  • Engineering
  • Finance
  • Healthcare
  • Human Resources (HR)
  • Information Technology (IT)
  • Marketing

Career Resources

  • Career Aptitude Test
  • Examples of Strengths and Weaknesses for Job Interviews
  • High-Income Skills to Learn
  • How Does Cryptocurrency Work?
  • How to Highlight Duplicates in Google Sheets
  • How to Learn Artificial Intelligence
  • Popular Cybersecurity Certifications
  • Preparing for the PMP Certification
  • Signs You Will Get the Job After an Interview
  • What Is Artificial Intelligence?

Coursera

  • About
  • What We Offer
  • Leadership
  • Careers
  • Catalog
  • Coursera Plus
  • Professional Certificates
  • MasterTrack® Certificates
  • Degrees
  • For Enterprise
  • For Government
  • For Campus
  • Become a Partner
  • Social Impact
  • Free Courses
  • Share your Coursera learning story

Community

  • Learners
  • Partners
  • Beta Testers
  • Blog
  • The Coursera Podcast
  • Tech Blog

More

  • Press
  • Investors
  • Terms
  • Privacy
  • Help
  • Accessibility
  • Contact
  • Articles
  • Directory
  • Affiliates
  • Modern Slavery Statement
  • Do Not Sell/Share
Learn Anywhere
Download on the App Store
Get it on Google Play
Logo of Certified B Corporation
© 2026 Coursera Inc. All rights reserved.
  • Coursera Facebook
  • Coursera Linkedin
  • Coursera Twitter
  • Coursera YouTube
  • Coursera Instagram
  • Coursera TikTok