Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

University of Minnesota
Skills you'll gain: Predictive Modeling, Predictive Analytics, Simulations, Exploratory Data Analysis, Experimentation, Research Design, Business Analytics, Operations Research, Project Design, Customer Analysis, A/B Testing, Data Mining, Business Analysis, Analytical Skills, Ideation, Advanced Analytics, Applied Machine Learning, Process Mapping, Problem Solving, Critical Thinking
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Marketing Automation, Application Programming Interface (API), Google Sheets, Calendar Management, ChatGPT, Content Creation, Digital Marketing, Prompt Engineering, Automation, Content Strategy, Brand Management, Project Management
Intermediate · Guided Project · Less Than 2 Hours

Google Cloud
Skills you'll gain: Digital Transformation, Google Cloud Platform, Big Data, Cloud Storage, Looker (Software), Cloud Computing, Machine Learning, Analytics, Data Management, Data Lakes, Unstructured Data, Data Quality, Business Intelligence, Data-Driven Decision-Making, Customer experience improvement, Artificial Intelligence
Beginner · Course · 1 - 3 Months

University of California, Davis
Skills you'll gain: Production Process, Process Control, Manufacturing Processes, Chemistry, Biochemistry, Consumer Behaviour, Laboratory Testing, Analytical Chemistry, Analytical Testing
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Data Visualization, Object Oriented Programming (OOP), Databases, Natural Language Processing, SQL, Python Programming, Matplotlib, Business Process Automation, Text Mining, Data Processing, Development Environment, Document Management
Mixed · Course · 1 - 3 Months

University of Minnesota
Skills you'll gain: Process Mapping, Sprint Planning, AI Enablement, Business Analysis, User Research, Problem Solving, Market Analysis, Prioritization
Beginner · Course · 1 - 3 Months

Skills you'll gain: WordPress, Development Environment, Content Management Systems, Data Management, PHP (Scripting Language), Database Development, Information Architecture, Application Security, Data Validation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Unity Engine, Debugging, C# (Programming Language), 3D Assets, Video Game Development, Scripting, Software Testing, User Interface (UI), Development Environment, Object Oriented Programming (OOP)
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Intrusion Detection and Prevention, Cybersecurity, Cyber Threat Intelligence, Security Controls, Threat Modeling, Incident Response, Digital Forensics, Risk Management Framework, Network Security, Data Security, Network Analysis, Firewall
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Performance Analysis, Marketing Planning, Marketing Strategies, Strategic Marketing, Global Marketing, Plan Execution, Marketing Management, Market Analysis, Product Strategy, Case Studies, Marketing, Competitive Analysis, Brand Strategy, Program Implementation, Market Opportunities, Consumer Behaviour, Logistics, Business
Mixed · Course · 1 - 4 Weeks

LearnKartS
Skills you'll gain: Retrieval-Augmented Generation, Marketing Automation, Email Automation, AI Product Strategy, Make.com, Generative AI Agents, MarTech, Email Marketing, LLM Application, AI Workflows, AI Personalization, AI Enablement, Business Process Automation, OpenAI API, ChatGPT, Data-Driven Decision-Making, Business Analysis, Prompt Engineering, Generative AI, Product Automation
Beginner · Course · 1 - 4 Weeks

DeepLearning.AI
Skills you'll gain: LLM Application, Google Gemini, Test Case, Code Review, Software Documentation, Prompt Engineering, Debugging
Beginner · Project · Less Than 2 Hours