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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    Starweaver

    New Leader Essentials: Build Teams with 20 Skills

    Skills you'll gain: Supervision, Emotional Intelligence, Trustworthiness, Employee Coaching, Professionalism, Empathy & Emotional Intelligence, Leadership, Constructive Feedback, Coaching, Influencing, Accountability, Team Management, Initiative and Leadership, Delegation Skills, Rapport Building, Leadership and Management, Relationship Building, Team Building, Teamwork, Communication

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Procore Mastery: Construction Project Management

    Skills you'll gain: Workflow Management, Construction Management, Project Scoping, Collaborative Software, Project Management, Project Planning, Project Management Software, Project Coordination, Project Controls, Project Schedules, Resource Allocation, Collaboration, Case Studies, Scheduling, Team Management, Automation, Budget Management, Budgeting

    Intermediate · Course · 1 - 4 Weeks

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    Packt

    Cisco CCNP Enterprise ENARSI (300-410)

    Skills you'll gain: Routing Protocols, Virtual Private Networks (VPN), Network Troubleshooting, Open Shortest Path First (OSPF), Network Engineering, Network Routing, Border Gateway Protocol, TCP/IP, Multiprotocol Label Switching, Network Administration, Network Security, Network Monitoring, Network Performance Management, Dynamic Host Configuration Protocol (DHCP), Authentications, Authorization (Computing)

    Intermediate · Course · 1 - 4 Weeks

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    Packt

    Getting Started with JIRA

    Skills you'll gain: Project Management Software, Release Management, Administration, User Interface (UI), System Configuration

    Beginner · Course · 1 - 3 Months

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    Coursera

    PySpark Foundations: Process, analyze, and summarize data

    Skills you'll gain: PySpark, Apache Spark, Data Visualization Software, Data Analysis, Exploratory Data Analysis, Data Cleansing, Data Processing, Data Manipulation, Big Data, Jupyter, Pandas (Python Package), People Analytics

    Intermediate · Guided Project · Less Than 2 Hours

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    Illinois Tech

    Transformational Leadership in a Tech-Driven Marketplace

    Skills you'll gain: Culture Transformation, Innovation, Organizational Change, Business Transformation, Strategic Leadership, Strategic Planning, Business Communication, Change Management, Organizational Leadership, Organizational Structure, Business Planning, Competitive Analysis, Business Writing, Leadership, Business Analysis, Business Strategy, Presentations, Financial Analysis, Project Planning, Financial Planning

    Build toward a degree

    Intermediate · Course · 1 - 3 Months

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    Amazon Web Services

    Amazon Connect Flows Fundamentals

    Skills you'll gain: Self Service Technologies, Process Analysis, Process Improvement, Customer experience improvement, Amazon Web Services, Workflow Management, Personalized Service, Cost Management

    Beginner · Course · 1 - 4 Weeks

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    Coursera

    Crafting AI Identities: Strategies & Ethical Considerations

    Skills you'll gain: Responsible AI, AI Personalization, Data Ethics, Personally Identifiable Information, Information Privacy, Persona (User Experience), User Research, Multimodal Prompts, Diversity and Inclusion, User Experience Design, Usability, Artificial Intelligence, Accountability, Ethical Standards And Conduct, User Centered Design, Empathy & Emotional Intelligence

    Intermediate · Course · 1 - 4 Weeks

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    University of Maryland, College Park

    Storytelling That Delivers Program and Project Outcomes

    Skills you'll gain: User Story, Negotiation, Data Presentation, Risk Management, Professional Development, Business Risk Management, Drive Engagement

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    Beginner · Course · 1 - 3 Months

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    Packt

    Python for Data Analysis and Automation

    Skills you'll gain: Debugging, Automation, Python Programming, Data Structures, Programming Principles, Data Import/Export, Scripting, Data Manipulation, File Management, Data Validation, Software Installation

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    Rating, 4.5 out of 5 stars
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    8 reviews

    Beginner · Course · 3 - 6 Months

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    SkillUp

    Managing Identity Services using AD DS and Microsoft Entra

    Skills you'll gain: Group Policy, Azure Active Directory, Active Directory, Microsoft Azure, Windows Servers, Hybrid Cloud Computing, Authentications, Identity and Access Management, Infrastructure As A Service (IaaS), Cloud-Based Integration, User Accounts, Multi-Factor Authentication, System Configuration

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Git for developers: managing workflows and conflicts

    Skills you'll gain: Git (Version Control System), GitHub, Version Control, Collaborative Software, Continuous Integration

    Intermediate · Guided Project · Less Than 2 Hours

Searches related to customer experience

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In summary, here are 10 of our most popular customer experience courses

  • New Leader Essentials: Build Teams with 20 Skills: Starweaver
  • Procore Mastery: Construction Project Management: Coursera
  • Cisco CCNP Enterprise ENARSI (300-410): Packt
  • Getting Started with JIRA: Packt
  • PySpark Foundations: Process, analyze, and summarize data: Coursera
  • Transformational Leadership in a Tech-Driven Marketplace: Illinois Tech
  • Amazon Connect Flows Fundamentals: Amazon Web Services
  • Crafting AI Identities: Strategies & Ethical Considerations: Coursera
  • Storytelling That Delivers Program and Project Outcomes: University of Maryland, College Park
  • Python for Data Analysis and Automation: Packt

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