Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Skills you'll gain: Supervision, Emotional Intelligence, Trustworthiness, Employee Coaching, Professionalism, Empathy & Emotional Intelligence, Leadership, Constructive Feedback, Coaching, Influencing, Accountability, Team Management, Initiative and Leadership, Delegation Skills, Rapport Building, Leadership and Management, Relationship Building, Team Building, Teamwork, Communication
Intermediate · Course · 1 - 4 Weeks
Skills you'll gain: Workflow Management, Construction Management, Project Scoping, Collaborative Software, Project Management, Project Planning, Project Management Software, Project Coordination, Project Controls, Project Schedules, Resource Allocation, Collaboration, Case Studies, Scheduling, Team Management, Automation, Budget Management, Budgeting
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Routing Protocols, Virtual Private Networks (VPN), Network Troubleshooting, Open Shortest Path First (OSPF), Network Engineering, Network Routing, Border Gateway Protocol, TCP/IP, Multiprotocol Label Switching, Network Administration, Network Security, Network Monitoring, Network Performance Management, Dynamic Host Configuration Protocol (DHCP), Authentications, Authorization (Computing)
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Project Management Software, Release Management, Administration, User Interface (UI), System Configuration
Beginner · Course · 1 - 3 Months

Skills you'll gain: PySpark, Apache Spark, Data Visualization Software, Data Analysis, Exploratory Data Analysis, Data Cleansing, Data Processing, Data Manipulation, Big Data, Jupyter, Pandas (Python Package), People Analytics
Intermediate · Guided Project · Less Than 2 Hours

Illinois Tech
Skills you'll gain: Culture Transformation, Innovation, Organizational Change, Business Transformation, Strategic Leadership, Strategic Planning, Business Communication, Change Management, Organizational Leadership, Organizational Structure, Business Planning, Competitive Analysis, Business Writing, Leadership, Business Analysis, Business Strategy, Presentations, Financial Analysis, Project Planning, Financial Planning
Build toward a degree
Intermediate · Course · 1 - 3 Months

Amazon Web Services
Skills you'll gain: Self Service Technologies, Process Analysis, Process Improvement, Customer experience improvement, Amazon Web Services, Workflow Management, Personalized Service, Cost Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Responsible AI, AI Personalization, Data Ethics, Personally Identifiable Information, Information Privacy, Persona (User Experience), User Research, Multimodal Prompts, Diversity and Inclusion, User Experience Design, Usability, Artificial Intelligence, Accountability, Ethical Standards And Conduct, User Centered Design, Empathy & Emotional Intelligence
Intermediate · Course · 1 - 4 Weeks

University of Maryland, College Park
Skills you'll gain: User Story, Negotiation, Data Presentation, Risk Management, Professional Development, Business Risk Management, Drive Engagement
Beginner · Course · 1 - 3 Months

Skills you'll gain: Debugging, Automation, Python Programming, Data Structures, Programming Principles, Data Import/Export, Scripting, Data Manipulation, File Management, Data Validation, Software Installation
Beginner · Course · 3 - 6 Months

Skills you'll gain: Group Policy, Azure Active Directory, Active Directory, Microsoft Azure, Windows Servers, Hybrid Cloud Computing, Authentications, Identity and Access Management, Infrastructure As A Service (IaaS), Cloud-Based Integration, User Accounts, Multi-Factor Authentication, System Configuration
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Git (Version Control System), GitHub, Version Control, Collaborative Software, Continuous Integration
Intermediate · Guided Project · Less Than 2 Hours