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New Leader Essentials: Build Teams with 20 Skills

New Leader Essentials: Build Teams with 20 Skills

Instructors: Eric Zackrison

Included with

Learn more

2 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

1 hour to complete

Flexible schedule

Learn at your own pace

2 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

1 hour to complete

Flexible schedule

Learn at your own pace

What you'll learn

Transition effectively from peer to supervisor with confidence and clarity.
Build trust and credibility through strong communication and leadership relationships.
Apply feedback, listening, and influence strategies to lead individuals and teams.
Demonstrate emotional intelligence, accountability, and professional judgment under pressure.

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

1 assignment

Taught in English

91%

of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

There are 2 modules in this course

This course is designed for new frontline supervisors stepping into leadership roles for the first time. In 20 concise, 90-second videos, you will practice essential leadership skills that help you shift from peer to supervisor with confidence. The course emphasizes practical tools for building trust, communicating with clarity, and guiding teams through daily challenges. You’ll learn how to balance authority with approachability, manage former peers effectively, and use feedback and influence strategies to improve team performance. With a focus on emotional intelligence, accountability, and professional judgment, the course equips you to handle pressure while supporting both team and personal growth. Whether you are leading on the shop floor, in customer service, or in operations, you’ll leave with actionable routines for your first 30 days as a new supervisor.

Module details

In this course, you’ll explore the essential skills that shape your transition from peer to supervisor. You’ll decode the mindset shifts needed to move from teammate to leader, how to build trust and credibility in your first interactions, and how communication tools can prevent early missteps. With practical strategies rooted in real-world leadership challenges, you’ll master frameworks for giving feedback, listening with impact, and influencing without micromanaging. You’ll also develop emotional intelligence and accountability skills to guide your team under pressure and learn how to establish routines that set the tone for your first 30 days. By the end, you’ll be equipped to lead former peers with confidence, build strong team relationships, and create a leadership style grounded in clarity, care, and results.

What's included

1 reading

In this module, you’ll explore the core skills and mindset shifts required to thrive as a first-time supervisor. You’ll examine how to transition from peer to leader with confidence, avoid common early mistakes, and build credibility through trust and communication. You’ll learn how to use influence, feedback, and emotional intelligence to guide your team, foster accountability, and handle challenges with clarity and care. Finally, you’ll apply strategies to coach individuals, share leadership responsibilities, and establish routines that set the tone for long-term success.