Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.

Coursera
Skills you'll gain: Angular, Responsive Web Design, HTML and CSS, Web Design and Development, JavaScript Frameworks, Web Applications, Web Components
Beginner · Guided Project · Less Than 2 Hours

Dubai College of Tourism
Skills you'll gain: Operational Efficiency, Strategic Decision-Making, Revenue Management, Operations, Billing & Invoicing, Return On Investment, Record Keeping
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Docker (Software), CI/CD, Containerization, Development Environment, Continuous Deployment, Continuous Integration, Devops Tools, DevOps, Application Deployment, Linux, Software Development Tools, YAML, Data Persistence, Command-Line Interface
Beginner · Course · 1 - 3 Months
Skills you'll gain: Responsible AI, Workplace inclusivity, Diversity and Inclusion, AI Enablement, AI Workflows, Organizational Leadership, Data Ethics, Team Leadership, Management Training And Development, Business Ethics, Innovation, Artificial Intelligence, Team Performance Management, Virtual Teams, Telecommuting, Adaptability, Ethical Standards And Conduct, Collaboration, Internal Communications, Culture Transformation
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Oracle Databases, Disaster Recovery, Operational Databases, Database Architecture and Administration, Database Management, System Configuration, Data Storage, System Monitoring, Virtual Machines, Scripting Languages
Intermediate · Course · 1 - 3 Months
Skills you'll gain: Model Evaluation, Project Management Software, Technical Communication, Technical Product Management, Performance Metric, Agile Project Management, Data Analysis, Project Management, Analytics, Stakeholder Communications, Data-Driven Decision-Making, Machine Learning, Large Language Modeling, R Programming, Data Visualization
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: 3D Modeling, 3D Assets, Unreal Engine, Computer Graphics, Computer Graphic Techniques, Animation and Game Design, Graphical Tools, Virtual Environment, Data Import/Export, Image Quality, Performance Tuning, Content Management
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Consultative Selling, Account Strategy, Account Management, Solution Selling, Sales, Sales Strategy, Negotiation, Contract Negotiation, Enterprise Sales, B2B Sales, Price Negotiation, Sales Pipelines, Business Ethics, Conflict Management, Overcoming Objections, AI Personalization, Value Propositions, Stakeholder Management, Proposal Development, Competitive Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Rust (Programming Language), Authentications, Back-End Web Development, Web Servers, Databases, Web Applications, Secure Coding, Restful API, Application Programming Interface (API), Programming Principles, Data Structures, Debugging
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Facebook, Target Audience, Social Media Campaigns, Social Media, Social Media Marketing, Social Media Strategy, Online Advertising, Customer Insights, Paid media, Advertising
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: React.js, UI Components, User Interface (UI), Web Applications, User Accounts, Front-End Web Development, User Interface and User Experience (UI/UX) Design, Secure Coding, Javascript, Authorization (Computing), Authentications, Data Validation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: AI Enablement, Sales Process, Content Strategy, Team Building, Marketing Strategies, Cost Reduction, Customer Support
Intermediate · Course · 1 - 3 Months