Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, Customer Support, Customer Communications Management, Personalized Service, Customer Engagement, AI Enablement, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing

Skills you'll gain: Business Process Improvement, Process Optimization, Dataflow, Digital Transformation

Skills you'll gain: Data Structures, Development Environment, C++ (Programming Language), Debugging, Computational Thinking, Computer Programming, Data Management

Skills you'll gain: Microsoft PowerPoint, Presentations, Multimedia, Verbal Communication Skills, Photo Editing, Productivity Software, Microsoft Office, Technical Communication, Editing, Social Media, Marketing, Digital Marketing

Skills you'll gain: Software Testing, Open Web Application Security Project (OWASP), Business Logic, Secure Coding, Cryptography, Cybersecurity, Test Case, Identity and Access Management, Authentications, Vulnerability Assessments, Threat Modeling, Encryption, Data Validation, Network Protocols, Authorization (Computing), Web Applications

Skills you'll gain: IT Security Architecture, Threat Modeling, Enterprise Architecture, Cybersecurity, Application Security, Threat Management, Network Security, Systems Architecture, Identity and Access Management, Solution Architecture, Endpoint Security, Data Security, Risk Analysis, Remote Access Systems, Case Studies, Risk Management

Skills you'll gain: Customer Insights, User Feedback, Customer Analysis, Customer experience improvement, Data Sharing, Business Research, User Accounts, Content Creation

Skills you'll gain: AI Product Strategy, Agile Product Development, Jira (Software), Agile Methodology, Estimation, Backlogs, Agile Project Management, Sprint Planning, Project Management Software, User Story, ChatGPT, AI Enablement, AI Workflows, Team Management, Prioritization

Skills you'll gain: Case Studies, Collaboration, Professional Networking, Leadership and Management, Professionalism, Teamwork, Team Leadership, Professional Development, Leadership, Business Leadership, Relationship Building, Branding, Personal Attributes, Goal Setting, Mentorship, Adaptability

Skills you'll gain: Google Cloud Platform, NoSQL, Big Data, Database Administration, Databases, Data Manipulation, Command-Line Interface, Data Analysis

Skills you'll gain: Disaster Recovery, Relational Databases, Database Architecture and Administration, Oracle Databases, Data Storage Technologies, Data Migration, Key Management, Data Integrity, Encryption, Data Loss Prevention, Data Security

Skills you'll gain: File Management, Document Management, Microsoft Power Automate/Flow, Email Automation, Version Control, Intranet, Automation