Skills you'll gain: Prompt Engineering, Generative AI Agents, Generative AI, ChatGPT, Self Service Technologies, Customer Service, Customer Support, Customer Communications Management, Personalized Service, Customer Engagement, AI Enablement, AI Workflows, Customer experience improvement, Customer and Client Support, Microsoft Copilot, Customer Insights, Artificial Intelligence, Customer Relationship Management, Automation, Natural Language Processing

Skills you'll gain: System Programming, Interoperability, Object Oriented Programming (OOP), Data Structures, Software Development, Debugging

Skills you'll gain: Marketing, Customer experience strategy (CX), Marketing Strategy and Techniques, Target Market, Digital Marketing, Customer Insights, Content Strategy, Persona Development, Brand Strategy, Agile Methodology, Storytelling, Consumer Behaviour

Skills you'll gain: Cascading Style Sheets (CSS), Web Design and Development, Scripting, Full-Stack Web Development, Object Oriented Programming (OOP), Event-Driven Programming

Skills you'll gain: Incident Response, Digital Forensics, Business Continuity Planning, Disaster Recovery, Computer Security Incident Management, Resource Management, Prioritization, Risk Analysis, Business Analysis, Data Storage Technologies, Law, Regulation, and Compliance, Ethical Standards And Conduct

Skills you'll gain: Canva (Software), Color Theory, Photo Editing, Layout Design, Design Elements And Principles, Typography, Graphic Design, Content Creation, Content Marketing, Digital Marketing

Skills you'll gain: Selenium (Software), Java, File Management, Cascading Style Sheets (CSS), Test Automation, Web Scraping, Data Validation, Web Development Tools, Hypertext Markup Language (HTML)

Skills you'll gain: AI Enablement, Responsible AI, Risk Management, Data-Driven Decision-Making

Skills you'll gain: Brute-force attacks, Cryptography, Encryption, Python Programming, Scripting, User Interface (UI), Statistical Programming, UI Components, Application Development

Skills you'll gain: Oracle Databases, PL/SQL, Multi-Tenant Cloud Environments, Database Administration, Database Architecture and Administration, Database Management, Application Deployment, Security Controls, Disaster Recovery

Skills you'll gain: Google Cloud Platform, Kubernetes, Application Deployment, Cloud Applications, Load Balancing, Web Applications, Cloud API, Application Performance Management, Web Servers

Skills you'll gain: Responsible AI, Data Ethics, Artificial Intelligence, AI Product Strategy