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Customer Experience Courses

Customer experience courses can help you learn customer journey mapping, feedback analysis, service design, and personalization strategies. You can build skills in empathy-driven communication, problem-solving, and creating seamless interactions across various touchpoints. Many courses introduce tools like customer relationship management (CRM) software, survey platforms, and analytics dashboards, that support gathering insights and enhancing customer satisfaction.


Popular Customer Experience Courses and Certifications


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    Starweaver

    AI-Driven HR Strategy, Operations, and Regulatory Compliance

    Skills you'll gain: Data Ethics, Responsible AI, Workforce Planning, Human Resource Strategy, Employee Engagement, AI Enablement, Regulatory Compliance, People Analytics, Compliance Management, Human Resource Policies, Recruitment Strategies, ChatGPT, Employee Retention, Recruitment, Governance, Ethical Standards And Conduct, Dashboard

    Intermediate · Course · 1 - 4 Weeks

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    Coursera

    Clinic Systems: Navigate & Connect Modules

    Skills you'll gain: Clinic Management Systems, Patient Flow, Patient Registration, Practice Management Software, Health Informatics, End User Training and Support, Health Administration, Data Integration, Technical Support and Services, Systems Integration

    Beginner · Course · 1 - 4 Weeks

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    Logical Operations

    Microsoft Excel: Data Analysis with Power Pivot

    Skills you'll gain: Key Performance Indicators (KPIs), Microsoft Excel, Data Integration, Performance Measurement, Pivot Tables And Charts, Data Visualization Software, Spreadsheet Software, Cloud-Based Integration, Time Series Analysis and Forecasting, Data Analysis, Microsoft Power Platform, Data Modeling, Business Intelligence, Data Manipulation, Microsoft 365, Microsoft Office, Productivity Software

    Mixed · Course · 1 - 4 Weeks

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    University of Washington

    Machine Learning Foundations: A Case Study Approach

    Skills you'll gain: Applied Machine Learning, Model Evaluation, AI Personalization, Machine Learning, Regression Analysis, Deep Learning, Predictive Modeling, Supervised Learning, Feature Engineering, Data Preprocessing, Image Analysis, Python Programming, Unsupervised Learning, Natural Language Processing, Text Mining, Classification Algorithms

    4.6
    Rating, 4.6 out of 5 stars
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    14K reviews

    Mixed · Course · 1 - 3 Months

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    Coursera

    Worksoft Certify for Test Automation (Beginner)

    Skills you'll gain: Test Automation, Test Data, Test Tools, Maintainability, Test Case, Business Process Automation, Test Execution Engine, Enterprise Application Management, Automation, Case Studies, Business Reporting, User Acceptance Testing (UAT), No-Code Development, Business Process, SAP Applications, Process Validation, Scalability

    Beginner · Course · 1 - 4 Weeks

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    Rice University

    Engineering Project Management: Initiating and Planning

    Skills you'll gain: Communication Planning, Stakeholder Management, Organizational Structure, Project Documentation, Project Management, Project Management Life Cycle, Stakeholder Analysis, Project Scoping, Planning, Project Planning, Requirements Management, Financial Analysis, Business Analysis, Case Studies, Peer Review

    4.7
    Rating, 4.7 out of 5 stars
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    3.5K reviews

    Beginner · Course · 1 - 3 Months

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    LearnQuest

    Sales Team Management

    Skills you'll gain: Sales Management, Team Leadership, Sales Training, Virtual Teams, Team Management, Sales Enablement, Team Motivation, Sales, Team Performance Management, Sales Pipelines, Sales Process, Innovation, Overcoming Objections, Conflict Management, Performance Analysis, Employee Onboarding, Drive Engagement, Employee Retention, Customer Engagement, Recognizing Others

    Beginner · Specialization · 1 - 3 Months

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    Packt

    Power BI Essentials and Advanced Techniques

    Skills you'll gain: Power BI, Data Modeling, Data Analysis Expressions (DAX), Data Transformation, Data Manipulation, Data Processing, Big Data, Interactive Data Visualization, Business Intelligence, Data Visualization Software, Data Integration, Time Series Analysis and Forecasting

    Intermediate · Course · 1 - 4 Weeks

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    SkillsBooster Academy

    AI Presentation Generation: Comprehensive Guide

    Skills you'll gain: Presentations, Data Presentation, Sales Presentation, Visual Design, Multimedia, Interactive Data Visualization, Data Visualization, Design Reviews, Workflow Management, Graphic and Visual Design Software, Marketing Design, Visualization (Computer Graphics), Statistical Visualization, Brand Awareness, Executive Presence, Brand Marketing, Branding, Visual Impairment Education, Brand Loyalty, Brand Management

    Beginner · Course · 1 - 3 Months

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    ESSEC Business School

    Foundations of marketing analytics

    Skills you'll gain: Marketing Analytics, Customer Analysis, Business Marketing, Business Analytics, Customer Insights, R Programming, Data-Driven Decision-Making, Data Analysis Software, Target Market, Statistical Analysis, Statistical Modeling, Predictive Modeling, Customer Relationship Management, Statistical Methods

    4.6
    Rating, 4.6 out of 5 stars
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    762 reviews

    Mixed · Course · 1 - 3 Months

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    Coursera

    Estimate and Prioritize Product Impact

    Skills you'll gain: Prioritization, Business Priorities, Forecasting, Resource Allocation, Product Strategy, Data-Driven Decision-Making, Performance Metric, Data Analysis, Analytics, Estimation, Stakeholder Engagement, Benchmarking, Customer Acquisition Management, Project Estimation, Project Planning, Spreadsheet Software, Business Modeling

    Intermediate · Course · 1 - 4 Weeks

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    Google Cloud

    Mempercepat Pertukaran Pengetahuan dengan Gemini Enterprise

    Skills you'll gain: Google Gemini, Google Workspace, Data Access, OAuth, Data Storage, Email Automation, Application Deployment, AI Enablement, Information Management, Application Programming Interface (API), Cloud-Based Integration, Identity and Access Management, Data Integration

    Beginner · Course · 1 - 4 Weeks

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1…939495…549

In summary, here are 10 of our most popular customer experience courses

  • AI-Driven HR Strategy, Operations, and Regulatory Compliance: Starweaver
  • Clinic Systems: Navigate & Connect Modules: Coursera
  • Microsoft Excel: Data Analysis with Power Pivot: Logical Operations
  • Machine Learning Foundations: A Case Study Approach: University of Washington
  • Worksoft Certify for Test Automation (Beginner): Coursera
  • Engineering Project Management: Initiating and Planning: Rice University
  • Sales Team Management: LearnQuest
  • Power BI Essentials and Advanced Techniques: Packt
  • AI Presentation Generation: Comprehensive Guide: SkillsBooster Academy
  • Foundations of marketing analytics: ESSEC Business School

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