Why do so many brilliant plans fail to deliver? What do you have to do to make things happen and make things right in services companies or service areas? Our teams require a new structured operational mindset that unifies improvement, promised service delivery and financial results.
Offered By
How to Build an Effective Service Company
IESE Business SchoolAbout this Course
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Flexible deadlines
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Shareable Certificate
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100% online
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Beginner Level
Approx. 8 hours to complete
English
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessFlexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Beginner Level
Approx. 8 hours to complete
English
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessOffered by
Syllabus - What you will learn from this course
1 hour to complete
Course Overview
1 hour to complete
3 videos (Total 26 min), 3 readings
2 hours to complete
The Operations Puzzle
2 hours to complete
12 videos (Total 62 min), 2 readings, 1 quiz
2 hours to complete
Unlocking Capacity to Tackle Higher Value-Added Tasks
2 hours to complete
11 videos (Total 77 min), 3 readings, 1 quiz
1 hour to complete
No Hire, No Fire
1 hour to complete
17 videos (Total 54 min), 1 reading, 1 quiz
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