This course is part of the Ethical Leadership Specialization

4.6
stars
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Dr. Amanda G. McKendree

Offered By

Ethical Leadership SpecializationThe University of Notre Dame

About this Course

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Welcome to Ethics of Communication. Geared toward working professionals in both the corporate and nonprofit sectors, Ethics of Communication covers key topics in the modern world of business. Areas of focus include an in-depth examination of the ethical dimensions of professional communication, self-examination of individual conflict styles and preferences, and crisis management scenario analysis and strategy. You will develop and enhance skills related to these concepts through lectures conducted by Notre Dame Professor, Dr. Amanda G. McKendree, written communication exercises, self-reflection, peer-graded assignments, and a variety of readings.

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Course 2 of 6 in the

Ethical Leadership Specialization

Approx. 19 hours to complete

English

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Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Coursera Labs

Includes hands on learning projects.

Learn more about Coursera Labs

Course 2 of 6 in the

Ethical Leadership Specialization

Approx. 19 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Dr. Amanda G. McKendree

Associate Teaching Professor of Management and Arthur F. and Mary J. O'Neil Director of The Eugene D. Fanning Center for Business Communication

Department of Management & Organization

603 Learners

1 Course

Offered by

The University of Notre Dame

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Syllabus - What you will learn from this course

Week1

Week 1

4 hours to complete

Foundations of Communication Ethics

4 hours to complete

6 videos (Total 39 min), 12 readings, 4 quizzes

6 videos

Welcome to the Course!3mIntroduction to Communication Ethics10mJohnson & Johnson’s Credo: Communication Ethics in Action5mCommunication Ethics Literacy/Overview of Communication Ethics Definitions8mBarneys New York: A Case of Shop and Frisk8mWeek 1 Review 2m

12 readings

Welcome and Course Overview2mCourse Overview and Requirements5mMeet Your Instructor4mNetiquette5mIntroduction to Communication Ethics2mHow Companies Can Bolster Employees’ Psychological Safety7mThe Johnson & Johnson Credo7mIntroduction2mSpeaker Values Videos15mOptional Resources2mReviewing What We’ve Learned2mReflections on Week 12m

3 practice exercises

Credo Statement Reflection15mDefining Communication Ethics10mYour Own Communication Ethics in Action Reflection15m

Week2

Week 2

5 hours to complete

The Ethics of Listening

This week is structured according to three learning objectives. The first objective will encourage you to reflect on your own values related to listening in personal and professional settings through summative reflection. The second learning objective will guide you through distinguishing between different listening types through a summative reflection assignment. The third learning objective asks you to create an action plan for improving your listening skills through a peer discussion.

5 hours to complete

6 videos (Total 25 min), 11 readings, 6 quizzes

6 videos

Week Overview 2mThe Ethics of Listening4mOverview of Active Listening5mFive Types of Listening3mImproving Your Listening Habits5mActive Listening Summary and Reflection2m

11 readings

Introduction2mCan Listening Repair Rapport?10mExamples of Listeners Video Clips10mFreedom to Listen Podcast1h 15mListening, Thinking, Being: Introduction10mOptional Resource: Listening, Thinking, Being1mIntroduction2mMindful Listening Exercises30mTED Talk – Julian Treasure9mIntroduction2mActive Listening Self-Assessment10m

6 practice exercises

Effective vs Poor Listeners15mThe Value of Listening Reflection15mMindful Listening Exercise Reflection15mThe Five Types of Listening5mUsing the Five Types of Listening in Different Situations Reflection15mSubmit Your Action Plan15m

Week3

Week 3

6 hours to complete

Conflict Communication

6 hours to complete

5 videos (Total 24 min), 13 readings, 4 quizzes

5 videos

Conflict Communication Overview3mComponents and Causes of Conflict6mFive Modes of Conflict4mAnalyzing and Responding to Conflict6mReflection: Conflict and Ethical Communication2m

13 readings

Introduction2m3 Steps Leaders can Take to Avoid Root Causes of Conflict5mConflict Between Persons: Chapter 130mOptional Resource: Conflict Between Persons Book1mIntroduction2mAssessing Your Conflict Style15mDealing with Conflict Avoiders and Seekers35mOptional Resource: HBR Guide to Dealing with Conflict2mIntroduction2mVideo: Work Scenarios with Coworkers2mPerspective: Managing Virtual Team Conflict15mEthical Conversation Optional Learning Activity1hConflict and Ethical Communication Reflection2m

3 practice exercises

Components, Causes, and Terminology30mConflict Reflection30mScenario Reflection15m

Week4

Week 4

4 hours to complete

Crisis Communication

This week's topics explore the dynamics of managing a crisis in a digital communication era with an integrated crisis communication framework. You will examine major scholars and crisis resources, and document your understanding of crisis communication ethics through a crisis scenario response. You will explore the major concepts and theories of crisis communication, identify best practices for creating crisis messages, and articulate the meaning and practice of communication ethics for crisis events. There will be one cumulative peer-graded assignment to assess your knowledge of all the learning objectives in this week. While completing this assignment, you will apply crisis concepts and devise strategies for communicating with various stakeholders. Acquiring these new interpretation skills will strengthen your responses to crisis scenarios and reinforce your understanding of the crisis planning and managing phases, as well.

4 hours to complete

7 videos (Total 41 min), 9 readings, 7 quizzes

7 videos

Crisis Communication Overview3mDefining Crisis7mA Crisis Communication Framework4mCrisis Communication Messaging8mCrisis Communication Plan5mCrisis Communication Ethics7mCommunication Ethics: Looking Back and Ahead3m

9 readings

Introduction2mCrisis Management and Communications10mChanges in Communication Technology5mCommTech Self-Assessment5mIntroduction4mModel for Developing Crisis Messaging10mEthics of Crisis Communication2mCommunication Ethics and Crisis: Introduction15mNext Steps2m

6 practice exercises

Defining Crisis7mCommunication Technology Reflection15mScenario Reflection15mResponse Plan Reflection20mEthics of Crisis Messaging Reflection25mSummative Course Reflection10m

Reviews

4.6

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TOP REVIEWS FROM ETHICS OF COMMUNICATION

by JLOct 23, 2022

Learned to think much more clearly about my public communication in public-facing leadership.

by TROct 31, 2022

This is a great course to enhance consciousness within leadership roles and therefore highly recommended!

View all reviews

About the Ethical Leadership Specialization

Welcome to the Specialization in Ethical Leadership! Over the course of a few months, we aim to help you understand how to “Grow the Good in Business” through leadership centered in personal integrity, conviction, and values. Corporate culture is often criticized for valuing short-term gains over long-term growth and concern for others. At Notre Dame, our approach integrates ethical, social, and environmental issues into traditional business courses. Our aim is to equip you with cross-functional intelligence, a balanced worldview, and a proper sense of moral purpose that can prepare you to contribute, cooperate, compete, and lead ethically in today’s rapidly changing business environment.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

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Ethics of Communication

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