Fundação Instituto de Administração

Operations Management

This course is part of Supply Chain & Operations Specialization

Taught in English

Included with Coursera Plus

Course

Gain insight into a topic and learn the fundamentals

Intermediate level
Some related experience required
21 hours (approximately)
Flexible schedule
Learn at your own pace

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

23 quizzes

Course

Gain insight into a topic and learn the fundamentals

Intermediate level
Some related experience required
21 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Build your subject-matter expertise

This course is part of the Supply Chain & Operations Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate
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There are 5 modules in this course

Little’s law allows for the quick calculation of throughput times, throughput rates and inventories in operations, the system’s approach allows for the structuring of process analysis

What's included

5 videos5 readings5 quizzes

The trade-off analysis framework helps operations to keep focused, the importance performance matrix allows for the establishment of strategic priorities in operations, the content analysis (objectives x decision areas) allows for defining priorities of operations decisions aligned with the operations strategy

What's included

5 videos4 readings5 quizzes

Value prism helps design and manage resources in service operations; Queuing theory helps design service systems; Revenue management helps define pricing and capacity allocation decisions in services; the 5-gap model allows for identifying the root causes of service problems

What's included

6 videos4 readings4 quizzes

The principles of the Theory of Constraints allows for the identification and management of bottlenecks in operations systems; the ToC continuous improvement process allows for the ToC to be continually applied for operations improvement

What's included

6 videos4 readings5 quizzes

Process analysis concepts and tools, Quality management concepts and tools.

What's included

5 videos4 readings4 quizzes

Instructor

Henrique Luiz Correa
Fundação Instituto de Administração
2 Courses149 learners

Offered by

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