In this course, you'll continue your exploration of the ITIL framework by adhering to the seven guiding principles: focus on value, start where you are, progressively iterate with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate. You'll also be introduced to the ITIL service value system, including components like governance, the service value chain, and continual improvement.
ITIL 4: Core Principles and Components
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ITIL 4: Core Principles and Components
This course is part of ITIL 4 Foundation Specialization
Instructor: Bill Rosenthal
Included with
Gain insight into a topic and learn the fundamentals.
5 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
In this course, you will analyze the ITIL guiding principles and identify the components and functions of the ITIL Service Value System (SVS).
Skills you'll gain
Details to know
Shareable certificate
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Recently updated!
January 2026
Assessments
1 assignment
Taught in English
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This course is part of the ITIL 4 Foundation Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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There are 3 modules in this course
The seven ITIL® guiding principles provide the "how" for organizations who are adopting the ITIL service approach. By keeping these principles in mind, you can benefit from the trial-and-error experience of those who have gone before you. In this lesson, you will learn about each of the principles and how they can be applied to strive to ensure a holistic approach to service management.
What's included
1 reading9 plugins
The four dimensions of service management and the Service Value System are the major components of the ITIL® framework. Previously, you were introduced to the SVS as a whole. Now, you will take a look at each component.
What's included
5 plugins
You'll wrap things up and then validate what you've learned in this course by taking an assessment.
What's included
1 reading1 assignment
Earn a career certificate
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To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
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