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ITIL 4: Core Principles and Components

ITIL 4: Core Principles and Components

This course is part of ITIL 4 Foundation Specialization

Instructor: Bill Rosenthal

Included with

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3 modules

Gain insight into a topic and learn the fundamentals.

5 hours to complete

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

5 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

In this course, you will analyze the ITIL guiding principles and identify the components and functions of the ITIL Service Value System (SVS).

Skills you'll gain

Tools you'll learn

Information Technology Infrastructure Library

Details to know

Shareable certificate

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Build your subject-matter expertise

This course is part of the ITIL 4 Foundation Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 3 modules in this course

In this course, you'll continue your exploration of the ITIL framework by adhering to the seven guiding principles: focus on value, start where you are, progressively iterate with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate. You'll also be introduced to the ITIL service value system, including components like governance, the service value chain, and continual improvement.

Module details

The seven ITIL® guiding principles provide the "how" for organizations who are adopting the ITIL service approach. By keeping these principles in mind, you can benefit from the trial-and-error experience of those who have gone before you. In this lesson, you will learn about each of the principles and how they can be applied to strive to ensure a holistic approach to service management.

What's included

1 reading9 plugins

1 readingTotal 5 minutes

⚠️READ THIS FIRST⚠️5 minutes

9 pluginsTotal 150 minutes

Lesson Introduction5 minutes
Focus on Value20 minutes
Start Where You Are20 minutes
Progress Iteratively with Feedback20 minutes
Collaborate and Promote Visibility20 minutes
Think and Work Holistically20 minutes
Keep It Simple and Practical20 minutes
Optimize and Automate20 minutes
Lesson Summary5 minutes

The four dimensions of service management and the Service Value System are the major components of the ITIL® framework. Previously, you were introduced to the SVS as a whole. Now, you will take a look at each component.