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Managing Conflicts with Cultural and Emotional Intelligence

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Managing Conflicts with Cultural and Emotional Intelligence

This course is part of Program Management and the Art of Communication Specialization

Instructor: William A. Brantley

2,404 already enrolled

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5 modules

Gain insight into a topic and learn the fundamentals.

59 reviews

Beginner level

No prior experience required

Flexible schedule

6 hours to complete

Learn at your own pace

99%

Most learners liked this course

5 modules

Gain insight into a topic and learn the fundamentals.

59 reviews

Beginner level

No prior experience required

Flexible schedule

6 hours to complete

Learn at your own pace

99%

Most learners liked this course

What you'll learn

Define emotional intelligence (EI) and explain how it supports effective program and project leadership.
Use communication techniques from the Coordinated Management of Meaning (CMM) framework to navigate complex social dynamics in projects.
Analyze real-world communication challenges through a case study using the LUUUTT Tool, SEAVA Process, Daisy Model, and Hierarchy of Meaning
Diagnose and resolve communication breakdowns to improve team performance and stakeholder relationships.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

25 assignments

Taught in English

91% of learners achieved a positive career outcome

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This course is part of the Program Management and the Art of Communication Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 5 modules in this course

Transform the way you lead by mastering the art of communication and influence. In this course, you’ll discover how emotional intelligence (EI), cultural intelligence (CQ), and the Coordinated Management of Meaning (CMM) framework can help you navigate complex team dynamics and build stronger, more collaborative project environments.

Module details

The first week starts with defining emotional intelligence. Then, the EQ-i2 model is introduced along with tools to help you create psychological safety and a collaborative environment on your program and project teams.

What's included

5 videos9 readings6 assignments

5 videosTotal 29 minutes

1.1.1 Defining Emotional Intelligence (EI)- Video4 minutes
1.2.1 Emotional Intelligence Components: Self-Perception and Self-Expression - Video5 minutes
1.3.1 Emotional Intelligence Components: Interpersonal - Video5 minutes
1.4.1 Emotional Intelligence Components: Decision Making - Video9 minutes
1.5.1 Emotional Intelligence Components: Stress Management - Video6 minutes

9 readingsTotal 23 minutes

Orientation and Welcome!2 minutes
Course Syllabus3 minutes
FAQs1 minute
1.1.2 Defining Emotional Intelligence (EI) : Summary Points3 minutes
Emotional Intelligence Components: Self-Perception and Self-Expression - Summary Points3 minutes
Emotional Intelligence Components: Interpersonal - Summary Points3 minutes
Emotional Intelligence Components: Decision Making - Summary Points4 minutes
Emotional Intelligence Components: Stress Management - Summary Points3 minutes
Week 1 Resources1 minute

6 assignmentsTotal 40 minutes

1.1.3 Defining Emotional Intelligence (EI): Knowledge Check5 minutes
1.2.3 Emotional Intelligence Components: Self-Perception and Self-Expression - Knowledge Checks5 minutes
1.3.3 Emotional Intelligence Components: Interpersonal - Knowledge Checks5 minutes
1.4.3 Emotional Intelligence Components: Decision Making - Knowledge Checks5 minutes
1.5.3 Emotional Intelligence Components: Stress Management - Knowledge Check5 minutes
Week 1 Quiz15 minutes

The second week describes the four components of the cultural intelligence model. You will learn methods to work effectively with the different cultures of your program or project teams and stakeholders.

What's included

5 videos6 readings6 assignments

5 videosTotal 23 minutes

2.1.1 Defining Cultural Intelligence (CI) - Video3 minutes
2.2.1 Cultural Intelligence Component: Drive- Video3 minutes
2.3.1 Cultural Intelligence Component: Knowledge- Video4 minutes
2.4.1 Cultural Intelligence Component: Strategy - Video6 minutes
2.5.1 Cultural Intelligence Component: Action - Video6 minutes

6 readingsTotal 15 minutes

Defining Cultural Intelligence (CI) - Summary Points3 minutes
Cultural Intelligence Component: Drive - Summary Points2 minutes
Cultural Intelligence Component: Knowledge - Summary Points2 minutes
Cultural Intelligence Component: Strategy - Summary Points4 minutes
Cultural Intelligence Component: Action - Summary Points3 minutes
Week 2 Resources1 minute

6 assignmentsTotal 40 minutes

2.1.3 Defining Cultural Intelligence (CI) - Knowledge Check5 minutes
2.2.3 Cultural Intelligence Component: Drive - Knowledge Checks5 minutes
2.3.3 Cultural Intelligence Component: Knowledge - Knowledge Checks5 minutes
2.4.3 Cultural Intelligence Component: Strategy - Knowledge Checks5 minutes
2.5.3 Cultural Intelligence Component: Action - Knowledge Check5 minutes
Week 2 Quiz15 minutes

In the third week, you will learn about the coordinated management of meaning. You will appreciate the value of taking the communication perspective and how to navigate the many social worlds in your programs or projects.

What's included

5 videos5 readings6 assignments

5 videosTotal 42 minutes

3.1.1 What is CMM? - Video7 minutes
3.2.1 Taking the Communication Perspective - Video12 minutes
3.3.1 Social Worlds - Video9 minutes
3.4.1 The Tools of CMM - Video10 minutes
3.5.1 Preparing to Use CMM - Video3 minutes

5 readingsTotal 21 minutes

What is CMM? - Summary Points4 minutes
Taking the Communication Perspective - Summary Points6 minutes
Social Worlds - Summary Points5 minutes
The Tools of CMM - Summary Points4 minutes
Preparing to Use CMM - Summary Points2 minutes

6 assignmentsTotal 40 minutes

3.1.3 What is CMM? - Knowledge Check5 minutes
3.2.3 Taking the Communication Perspective - Knowledge Checks5 minutes
3.3.3 Social Worlds - Knowledge Checks5 minutes
3.4.3 The Tools of CMM - Knowledge Checks5 minutes
3.5.3 Preparing to Use CMM - Knowledge Check5 minutes
Week 3 Quiz15 minutes

For the last week, we walk through a case study that demonstrates how to use four tools of the coordinated management of meaning: the LUUUTT Tool, the SEAVA Process, the Daisy Model, and the Hierarchy of Meaning Tool. Students will be able to help diagnose and resolve communication issues on their program or project teams.