About this Course
4.2
167 ratings
44 reviews
Want your workplace writing to make a positive impression? At the end of this course, you will be a more confident writer, able to create higher quality professional documents more quickly. This course is at the introductory or beginner level and focuses on mastering the basics of email etiquette and communication. While this course will help learners become faster and more efficient writers by virtue of practice with common writing purposes, it does not cover marketing emails or job application materials. In this project-based learning course, you will work on a continuous project, the writing of a professional email/memo. At the end of the course, you will write a clear and concise email/memo. The final product will be individualized to your professional endeavors and follow the guidelines for one of the common types of emails/memos explained in the course: directives, progress reports, incident reports, response to inquiries, and meeting minutes. You will gain a wealth of skills. You will learn about appropriate email/memo formats, common ways to organize email/memo contents, common email/memo routing protocols, and expectations upon writers in professional environments. This course is designed to be beneficial to all levels of learners, whether you have never heard of an email/memo or write them every day. Everyone will learn something from this experience. In fact, different levels of learners are encouraged in this course so that we can all learn from each other. There will be thousands of learners working side-by-side on their projects, and the environment will be social, supportive, and constructive. By the end of this course, learners will be able to: - write clear and concise emails/memos relative to their professional endeavors - recognize five different types of emails/memos and their formats - analyze email/memo context for audience and tone - use basic grammar correctly in their email/memo writing Materials required: Learners in this course will need only a computer with strong enough Internet to play videos and hear sound. A word processing software is suggested, but not required. Time required: This course will require approximately 4 hours of work in the platform, including videos, reading, quizzes, and other activities. The course project will require approximately 6 hours of work, including the rough draft, draft peer review, final draft, and final peer review....
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Calendar

Flexible deadlines

Reset deadlines in accordance to your schedule.
Clock

Approx. 13 hours to complete

Suggested: 4 hours of study, 6 hours of project work...
Comment Dots

English

Subtitles: English...
Globe

100% online courses

Start instantly and learn at your own schedule.
Calendar

Flexible deadlines

Reset deadlines in accordance to your schedule.
Clock

Approx. 13 hours to complete

Suggested: 4 hours of study, 6 hours of project work...
Comment Dots

English

Subtitles: English...

Syllabus - What you will learn from this course

Week
1
Clock
3 hours to complete

Introduction to Professional Memos and Emails

Welcome to the course! We are excited to get to know you and start working with you to achieve your writing goals. In this module you will learn about the history of memos and emails and be introduced to the final project options and rubric. ...
Reading
2 videos (Total 11 min), 13 readings, 1 quiz
Video2 videos
Introduction to Emails and Memos9m
Reading13 readings
Course Introduction and Objectives10m
Workload10m
What's with the paid certificate advertisements?10m
The Final Project Already? Final Project Assignment Options10m
Grading Scheme10m
Netiquette and the Nature of this Course10m
Objectives and Checklist10m
Video Notes10m
Driving Question10m
Email Etiquette10m
Rubric for Emails/Memos10m
Project Milestone10m
Tell us what you think of the course!10m
Quiz1 practice exercise
Introduction to Emails/Memos16m
Week
2
Clock
3 hours to complete

Five Types of Emails/Memos

In this module you will learn about five different types of emails/memos and their formats. You will also practice evaluating bad emails/memos to get acquainted with the course rubric, and you will see examples of good emails/memos....
Reading
7 videos (Total 27 min), 9 readings, 2 quizzes
Video7 videos
Progress Reports5m
Meeting Minutes2m
Incident Reports2m
Directives5m
Response to Inquiry5m
Evaluation Model4m
Reading9 readings
Objectives and Checklist10m
More on Meeting Minutes10m
More on Incident Reports10m
Police Constable/Police Dog Peach (Optional)10m
Video Notes10m
How to Write a Formal Email10m
How to Start an Email10m
Video Notes10m
Project Milestone10m
Quiz2 practice exercises
What Do You Already Know?10m
Five Types of Emails/Memos30m
Week
3
Clock
8 hours to complete

Audience, Grammar, and Clarity, Oh My!

This module will introduce the technical aspects of memo/email writing: grammar, audience, tone, formality, grammar, and clarity....
Reading
2 videos (Total 15 min), 19 readings, 4 quizzes
Video2 videos
How to submit a memo/email for peer review2m
Reading19 readings
Directive Evaluation10m
Incident Report Evaluation10m
Progress Report Evaluation10m
Meeting Minutes Evaluation10m
Response to Inquiry Evaluation10m
A Good Directive10m
A Good Incident Report10m
Another Good Incident Report10m
Good Meeting Minutes10m
A Good Progress Report10m
A Good Response to Inquiry10m
Objectives and Checklist10m
Video Notes10m
Audience Analysis10m
Rules for Emailing from a Google Executive10m
Email Mistakes10m
How to Get Busy People to Read Your Emails10m
Purdue Online Writing Lab10m
Grammar Bytes10m
Quiz2 practice exercises
What Do You Already Know?10m
Considering Audience in Email or Memo Writing18m
Clock
11 hours to complete

Case Studies in Writing a Memo

In this module we will look at some case studies in memo writing. ...
Reading
4 readings, 5 quizzes
Reading4 readings
Objectives and Checklist10m
Email/Memo Case Study Peer Review Assignment10m
Peer Review Rubric10m
Project Milestone10m
Week
4
Clock
2 hours to complete

Turn in Your Final Memo

In this module you will turn in your final memo and conduct a peer review. It was great working and learning with you!...
Reading
1 video (Total min), 1 reading, 1 quiz
Reading1 reading
Objectives and Checklist10m

Instructors

Tamara Michele Powell

Director, College of Humanities and Social Sciences Office of Distance Education
College of Humanities and Social Sciences/English

Tiffani Kristine Reardon

Instructional Designer
College of Humanities and Social Sciences

About University System of Georgia

The University System of Georgia is composed of 28 higher education institutions including 4 research universities, 2 regional universities, 12 state universities, 13 state colleges and the Skidaway Institute of Oceanography. The Georgia Public Library System, encompassing 61 library systems throughout Georgia, is also part of the University System....

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.