About this Course
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Flexible deadlines

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Beginner Level

Approx. 11 hours to complete

Suggested: 4 weeks of study, 2-3 hours per week...

English

Subtitles: English, Chinese (Traditional), Chinese (Simplified)

Skills you will gain

goal settingCommunicationNegotiationDeception

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

Approx. 11 hours to complete

Suggested: 4 weeks of study, 2-3 hours per week...

English

Subtitles: English, Chinese (Traditional), Chinese (Simplified)

Learners taking this Course are

  • Financial Advisors
  • Geologists
  • Program Coordinators
  • Paralegals
  • HR Specialists

Syllabus - What you will learn from this course

Week
1
2 hours to complete

Cooperation, Competition, and Comparisons

8 videos (Total 54 min), 1 reading, 2 quizzes
8 videos
The Thin Line Between Cooperation and Competition7m
The Three Principles of Cooperation and Competition3m
The Mechanics of Comparisons8m
The Misery of Upward Comparisons11m
Comparisons and Motivation6m
Comparisons and Cheating6m
Comparisons: Finding Your Balance9m
1 reading
Module 1 Slides10m
2 practice exercises
Module 1 Practice Quiz10m
Module 1 Quiz: Comparisons, Cooperation, and Competition20m
Week
2
2 hours to complete

Trust

7 videos (Total 55 min), 1 reading, 2 quizzes
7 videos
Building Trust: Vulnerability5m
Building Trust: Rapport, Warmth, & Equality9m
Building Trust: Interdependence, Common Goals, & Common Enemies4m
Building Trust: Communication and Institutions6m
Signaling and Trust7m
Trust, Emotion, and Limited Feedback9m
1 reading
Module 2 Slides10m
2 practice exercises
Module 2 Practice Quiz10m
Module 2 Quiz: Building Trust and Cooperation26m
Week
3
2 hours to complete

Deception

9 videos (Total 66 min), 1 reading, 2 quizzes
9 videos
The Challenge of Lie Detection4m
Cues to Detect Deception9m
Matching the Content and Context9m
Practical Steps8m
Nature of Violations8m
Learning from Bad Apologies7m
The Apology Formula6m
Preparing the Apology5m
1 reading
Module 3 Slides10m
2 practice exercises
Module 3 Practice Quiz10m
Module 3 Quiz: Deception and Apologies20m
Week
4
2 hours to complete

Effective Communication

13 videos (Total 88 min), 2 readings, 2 quizzes
13 videos
Make Messages Memorable7m
Asking Questions3m
A Deeper Look at Questions10m
Active Listening5m
Nonverbal Communication7m
Communication Media7m
Threats14m
The Benefits of Goals4m
Goal Setting Pitfalls11m
Making the Most of Goal Setting4m
Crossing the Finish Line6m
Course Conclusion1m
2 readings
Module 4 Slides10m
Survey for those who have finished the Specialization10m
2 practice exercises
Module 4 Practice Quiz10m
Module 4 Quiz: Effective Communication and Strategies20m
4.6
178 ReviewsChevron Right

50%

started a new career after completing these courses

32%

got a tangible career benefit from this course

15%

got a pay increase or promotion

Top reviews from Improving Communication Skills

By AJMar 10th 2018

What a great class!! I enjoyed every bit of it! and learned alot about how trust and deception work. The mechanism of Goal setting and ideas about how to have an effective conversation.

By TRFeb 25th 2019

Great material, the professor does a great job explaining complex topics in a straightforward and plain way. You will get very insightful takeaways for your life and work afterwords.

Instructor

Avatar

Maurice Schweitzer

Professor of Operations, Information and Decisions
The Wharton School

About University of Pennsylvania

The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies. ...

About the Achieving Personal and Professional Success Specialization

Based on four of the most popular courses taught at the Wharton School, Achieving Personal and Professional Success is designed to introduce the tools and techniques for defining and achieving success at home and at work. You'll learn how to find your passion and core values, how to apply these values to your own life, how to work well with others, how to communicate effectively, how to set goals, how to use influence to achieve these goals, and even how to say you are sorry. Through exercises, self-diagnostic surveys, quizzes, and many case studies, you'll discover how to define not only what you want, but also the best way to get it. While many business courses cover topics related to successful organizational practices, these courses provide key insights into successful personal practices, whether you are in the office or in your home. We all bring ourselves to work every day, and these courses will help you be your best self wherever you are....
Achieving Personal and Professional Success

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.