Salesforce Sales Operations Professional Certificate

Launch Your Career in Salesforce. Learn the foundational skills in Salesforce needed to start a new career.

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705 ratings
24,976 already enrolled

4 Months

Under 7 hours of study a week


Beginner Level

No prior experience required.

Earn credits

Part of Bachelor of Applied Arts and Sciences

Build job-ready skills by learning from the best

Get started in the in-demand field of sales operations with a Professional Certificate from Salesforce. Learn the foundations of CRM, how to manage leads and opportunities in Salesforce, and create custom reports and dashboards.

Common job titles: Sales Operations Specialist, Sales Operations Assistant, Sales Operations Analyst

¹Lightcast™ Job Postings Report (median with 0-2 years experience), United States, 9/1/21-9/1/22.

median entry-level salary¹

in-demand job openings in sales ops¹

¹Lightcast™ Job Postings Report (median with 0-2 years experience), United States, 9/1/21-9/1/22.

Skills you will gain

  • CRM

  • Sales Operations

  • Salesforce Lightning

  • Sales

  • Salesforce

  • Salesforce Sales Cloud

  • Lead Management

  • Opportunity Management

  • Reports and Dashboards

  • Customer Success

About this Professional Certificate

What you will learn

  • Build reports, charts and dashboards in Salesforce to communicate relevant information about sales performance to stakeholders and executives.

  • Use Salesforce Sales Cloud Lightning to manage accounts, opportunities, products, quotes, and contracts.

What is a Professional Certificate?

Build the Skills to Get Job Ready

Whether you’re looking to start a new career, or change your current one, Professional Certificates on Coursera help you become job ready. Learn at your own pace, whenever and wherever it’s most convenient for you. Enroll today and explore a new career path with a 7 day free trial. You can pause your learning or end your subscription at any time.

Hands-On Projects

Apply your skills with hands-on projects and build a portfolio that showcases your job readiness to potential employers. You'll need to successfully finish the project(s) to earn your Certificate.

Earn a Career Credential

When you complete all of the courses in the program, you'll earn a Certificate to share with your professional network as well as unlock access to career support resources to help you kickstart your new career. Many Professional Certificates have hiring partners that recognize the Professional Certificate credential and others can help prepare you for a certification exam. You can find more information on individual Professional Certificate pages where it applies.

There are 4 Courses in this Professional Certificate


Course 1

Sales and CRM Overview

562 ratings

Course 2

Lead Management in Salesforce

178 ratings

Course 3

Opportunity Management in Salesforce

105 ratings

Course 4

Reports, Dashboards, and Customer Success in Salesforce

108 ratings

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Earn credit towards your degree

Upon completing this certificate, you can earn college credit when you're accepted into Bachelor of Applied Arts and Sciences from University of North Texas.

Frequently Asked Questions

More questions? Visit the Learner Help Center.