Managing Conflict

Managing Conflict

This course is part of Conflict Management For Everyone Specialization

Instructor: CareerCatalyst

Access provided by Innovecs

2,140 already enrolled

6 modules

Gain insight into a topic and learn the fundamentals.

22 reviews

Beginner level

Recommended experience

7 hours to complete

Flexible schedule

Learn at your own pace

6 modules

Gain insight into a topic and learn the fundamentals.

22 reviews

Beginner level

Recommended experience

7 hours to complete

Flexible schedule

Learn at your own pace

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

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This course is part of the Conflict Management For Everyone Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 6 modules in this course

Do you want the best strategies for handling conflict in person, over the phone or in an email? Learn the skills to recognize and address conflicts from this Managing Conflict course!

What's included

1 reading2 plugins

What's included

3 readings1 peer review1 discussion prompt3 plugins

3 readings Total 12 minutes

Practice the solution: Recognizing conflict mindsets 1 minute
Infographic: Function of the brain 10 minutes
Natural reactions can be counterproductive: Key takeaways 1 minute

1 peer review Total 60 minutes

Apply the solution: Identifying conflict mindsets 60 minutes

1 discussion prompt Total 10 minutes

Reflect on the solution: Identifying conflict mindsets 10 minutes

3 plugins Total 19 minutes

Identifying conflict mindsets: Causes and resources 2 minutes
Identifying conflict mindsets: Recognizing conflict mindsets 2 minutes
Practice the solution: Recognizing conflict mindsets 15 minutes

What's included

3 readings1 peer review1 discussion prompt3 plugins

3 readings Total 12 minutes

Practice the solution: Managing conflict in-person 1 minute
Infographic: Managing in-person conflict 10 minutes
Less time and space create more pressure: Key takeaways 1 minute

1 peer review Total 60 minutes

Apply the solution: Handling in-person conflict 60 minutes

1 discussion prompt Total 10 minutes

Reflect on the solution: Handling in person conflict 10 minutes

3 plugins Total 19 minutes

Handling conflict in person: Causes and resources 2 minutes
Handling conflict in person: Managing in-person conflict 2 minutes
Practice the solution: Managing in-person conflict 15 minutes

What's included

3 readings1 peer review1 discussion prompt3 plugins

3 readings Total 12 minutes

Practice the solution: Managing email conflicts 1 minute
Infographic: Managing email conflicts 10 minutes
Emails provide more time but less context: Key takeaways 1 minute

1 peer review Total 60 minutes

Apply the solution: Handling conflict over email 60 minutes

1 discussion prompt Total 10 minutes

Reflect on the solution: Handling conflict over email 10 minutes

3 plugins Total 19 minutes

Handling conflict over email: Causes and resources 2 minutes
Handling conflict over email: Managing email conflicts 2 minutes
Practice the solution: Managing email conflicts 15 minutes

What's included

3 readings1 peer review1 discussion prompt3 plugins

3 readings Total 12 minutes

Practice the solution: Managing conflict on the phone 1 minute
Infographic: Managing conflict on the phone 10 minutes
A hybrid conflict, for better or worse: Key takeaways 1 minute

1 peer review Total 60 minutes

Apply the solution: Handling conflict over the phone 60 minutes

1 discussion prompt Total 10 minutes

Reflect on the solution: Handling conflict on the phone 10 minutes

3 plugins Total 19 minutes

Handling conflict on the phone: Causes and resources 2 minutes
Handling conflict on the phone: Managing conflict on the phone 2 minutes
Practice the solution: Managing conflict on the phone 15 minutes

What's included

1 reading1 plugin

Earn a career certificate

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Instructor

Instructor ratings

(5 ratings)

CareerCatalyst

Arizona State University

29 Courses 110,366 learners

Offered by

Arizona State University

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Learner reviews

5 stars
72.72%
4 stars
18.18%
3 stars
4.54%
2 stars
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1 star
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Reviewed on Aug 29, 2023

Easy to followReceived useful tips to use in every day situationsWill recommend to others

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