Delivering Quality Work with Agility

Delivering Quality Work with Agility

This course is part of People & Soft Skills: Essential for Professional Success Specialization

Instructor: IBM Skills Network Team

Access provided by Masterflex LLC, Part of Avantor

44,386 already enrolled

2 modules

Gain insight into a topic and learn the fundamentals.

557 reviews

Beginner level

Recommended experience

Flexible schedule

2 hours to complete

Learn at your own pace

99%

Most learners liked this course

2 modules

Gain insight into a topic and learn the fundamentals.

557 reviews

Beginner level

Recommended experience

Flexible schedule

2 hours to complete

Learn at your own pace

99%

Most learners liked this course

What you'll learn

Deliver high quality work that solves a problem and reduces effort for the person or group requesting it
Apply the quality work process to all requests through clear communication and focus on clients
Take ownership of your assignments and apply the five-step method that will help you deliver quality work
Work with agility while applying the quality work process to become a trusted advisor to your clients and colleagues

Skills you'll gain

Communication
Quality Assurance
Planning
Client Services
Accountability
Critical Thinking and Problem Solving
Time Management
Process Improvement
Professionalism
Agile Methodology
Decision Making
Communication Planning
Skills section collapsed. Showing 10 of 12 skills.

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Assessments

4 assignments

Taught in English

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This course is part of the People & Soft Skills: Essential for Professional Success Specialization

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There are 2 modules in this course

When you hand in work in a professional workspace, employers expect it to be good quality work and done in a timely manner. By taking this short course you will learn about consistency and how to deliver quality work and experiences to clients.

In order to deliver good quality work you need to know how to do efficiently do research and how to deliver it. This short course will teach you exactly that, and even more skills that are essential to being able to deliver quality work. The course is designed to teach you how to do this using a five-step process. The skills that this course teaches are fundamental skills that you will need in order to be successful in your professional life. The content you learn in this course will be applicable to your everyday work-life and will be a stepping stone in your path to success. This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

In this module, you’ll learn how to deliver high-quality work and add value to your organization. You’ll explore the quality work process—a structured approach designed to help you communicate clearly, focus on solving the right problems, and reduce effort. You’ll discover why agility is essential to delivering quality work and how to apply agile principles in your work. You’ll also examine the key elements of your work environment and follow a step-by-step process to plan, research, decide, and execute effectively.

What's included

23 videos22 readings2 assignments

23 videos Total 18 minutes

Why is it important to be agile to deliver quality work? 1 minute
You can deliver quality work with agility 1 minute
Let’s begin with the first topic 1 minute
Think about it! 0 minutes
Recap 0 minutes
Let’s move to the second topic 1 minute
What happens when you don’t ask questions? 1 minute
Build a preliminary action plan 0 minutes
Recap 1 minute
Let’s move to the third topic 1 minute
Make sure that you collect as much information as you can 1 minute
Recap 0 minutes
Let’s move to the fourth topic 2 minutes
How much is too much? 1 minute
Recap 1 minute
Let’s move to the fifth topic 1 minute
Tips to effectively execute your plan of action 2 minutes
Recap 0 minutes
Let’s move to the sixth topic 1 minute
How do you know that your delivery is successful? 0 minutes
Recap 0 minutes
Let’s move to the seventh topic 1 minute
Recap 0 minutes

22 readings Total 42 minutes

How can you apply the agility principles at work? 2 minutes
What will you take away from this course? 1 minute
Elements of your work landscape 3 minutes
Try this five-step process to deliver quality work 2 minutes
Various factors can impede your ability to understand an assignment 1 minute
What stops you from asking questions? 2 minutes
What are you going to do to overcome these challenges? 1 minute
Here are a few questions that you can ask 2 minutes
Developing a preliminary action plan 2 minutes
Susie gets a research request from her manager 4 minutes
What are some barriers to doing effective research? 2 minutes
Analyze the collected information to derive meaning 2 minutes
Sandeep receives a request 4 minutes
How can you come up with different solutions? 0 minutes
What challenges do you face when generating solutions? 1 minute
Use these evaluation techniques 2 minutes
How do you know you've done enough evaluation? 2 minutes
Let's hear the story of Roger and his team 4 minutes
The final test for your plan 1 minute
Use this checklist to ensure successful delivery 2 minutes
Delivering quality work helps not only your requestor but also you 1 minute
Your mindset affects your approach 1 minute

2 assignments Total 6 minutes

Practice Quiz: Developing a preliminary action plan 3 minutes
Practice Quiz: How should Roopam approach the request? 3 minutes

In this module you will take practice and graded quizzes to demonstrate the knowledge gained from this course.

What's included

1 reading2 assignments

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Instructor

Instructor ratings

(126 ratings)

IBM Skills Network Team

90 Courses 1,778,753 learners

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IBM

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Reviewed on Nov 25, 2025

Great course! It helped me improve my ability to deliver quality work, communicate clearly, and take ownership of tasks. Highly practical and easy to apply.

Reviewed on Jun 7, 2023

While I learned these skills prior to earning this certificate, I feel it is important to update my vocabulary to current and refresh myself on process in our ever changing business culture.