Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
Conflict Management Specialization
Conflict Management Specialization
Turn Conflict into Collaboration. Learn proven approaches to conflict resolution in three courses.
Instructors: Najla DeBow
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Beginner level
No prior experience required
4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Skills you'll gain
- Negotiation
- Verbal Communication Skills
- De-escalation Techniques
- Cooperation
- Active Listening
- Cultural Sensitivity
- Communication Strategies
- Intercultural Competence
- Mediation
- Emotional Intelligence
- Leadership
- Conflict Management
- Communication
- Interpersonal Communications
- Strategic Communication
- Cultural Diversity
- Case Studies
- Stakeholder Management
- Problem Solving
- Teamwork
- Skills section collapsed. Showing 9 of 20 skills.
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Taught in English
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Specialization - 4 course series
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
Types of Conflict
Course 1 7 hours
What you'll learn
Conflict is everywhere and it is impossible to avoid conflicting viewpoints. However, not all conflict is bad, nor is it inherently negative. How conflict is handled makes all the difference. It is through proper identification and understanding of conflict that allows for effective resolutions, some of which may yield positive outcomes. In this course, we will examine the different types of conflict, how to understand and embrace the positive aspects of conflict, and how to successfully navigate conflict to positive resolution.
Skills you'll gain
Category: Communication
Category: Active Listening
Category: Conflict Management
Category: Assertiveness
Category: Problem Solving
Category: Employee Engagement
Category: Leadership
Category: Interpersonal Communications
Category: Communication Strategies
Category: Teamwork
Category: Mediation
Category: Decision Making
Conflict Resolution Skills
Course 2 4 hours
What you'll learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you'll gain
Category: Verbal Communication Skills
Category: Strategic Communication
Category: Problem Solving
Category: Conflict Management
Category: Interpersonal Communications
Category: Leadership
Category: Negotiation
Category: Mediation
Category: De-escalation Techniques
Category: Cooperation
Category: Communication Strategies
Category: Emotional Intelligence
Intercultural Communication and Conflict Resolution
Course 3 7 hours
What you'll learn
Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.
Skills you'll gain
Category: Communication
Category: Intercultural Competence
Category: Cultural Sensitivity
Category: Conflict Management
Category: Interpersonal Communications
Category: Communication Strategies
Category: Cultural Diversity
Conflict Management Project
Course 4 5 hours
What you'll learn
The capstone project is designed to give you the opportunity to apply what you've learned in Types of Conflict, Conflict Resolution, and Intercultural Communication and Conflict Resolution. In this course you will prepare a conflict management portfolio illustrating the nature of a specific conflict, the different roles of participants in the conflict and the significance of those roles, the perceived incompatible goals, power imbalances, and communication skills needed for the effective management of the conflict.
Skills you'll gain
Category: Analysis
Category: Intercultural Competence
Category: Organizational Effectiveness
Category: Portfolio Management
Category: Interpersonal Communications
Category: Stakeholder Management
Category: Conflict Management
Category: Case Studies
Category: Communication Strategies
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