Create a Customer Satisfaction Survey with Typeform

Offered By
Coursera Project Network
In this Guided Project, you will:

Design a customer satisfaction survey

Create a customer satisfaction survey in Typeform

Publish and collect answers immediately

Clock1 hour
CloudNo download needed
VideoSplit-screen video
Comment DotsEnglish
LaptopDesktop only

In this 1-hour long project-based course, you will learn how to design and structure a customer satisfaction survey, create it on Typeform and collect answers immediately. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Skills you will develop

Marketingtypeformsurvey creationBusinessCustomer Satisfaction

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Introduction and getting started

  2. Outline the Customer Satisfaction Survey

  3. Create a Typeform account

  4. Add "Yes or No" questions

  5. Add qualitative feedback questions

  6. Add scale questions

  7. Add Net Promoter Score

  8. Add graphics and style

  9. Publish and collect answers

How Guided Projects work

Your workspace is a cloud desktop right in your browser, no download required

In a split-screen video, your instructor guides you step-by-step

Frequently asked questions

Frequently Asked Questions

More questions? Visit the Learner Help Center.