Create a Customer Service Survey in Microsoft Forms

Offered By
Coursera Project Network
In this Guided Project, you will:

Prepare to create your customer service survey in Microsoft Forms.

Create basic and advanced question types.

Finalize, send, and interpret the survey.

Clock1.5 hours
BeginnerBeginner
CloudNo download needed
VideoSplit-screen video
Comment DotsEnglish
LaptopDesktop only

Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys. Customer Service Surveys can be sent out to an audience in numerous ways, and the responses can be invaluable resources to business owners and managers to make important business decisions. Learners in this guided project will learn how to prepare for creating a customer service survey by outlining goals and an audience. Then, they will learn how to create all of the basic and advanced question types offered by Microsoft Forms to gather a variety of information from customers. Learners will then discover how to finalize and send the survey, and finally how to interpret the responses they receive.

Skills you will develop

  • Marketing
  • Customer Experience
  • Market Research
  • Customer Satisfaction
  • User Research

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Prepare to Create a Survey in Forms

  2. Create Basic Question Types: Choice, Type, Rating, Date

  3. Create Advanced Question Types: Ranking, Likert, Net Promoter Score

  4. Finalize and Send the Survey

  5. Interpret Survey Responses

How Guided Projects work

Your workspace is a cloud desktop right in your browser, no download required

In a split-screen video, your instructor guides you step-by-step

Frequently asked questions

Frequently Asked Questions

More questions? Visit the Learner Help Center.