By the end of this project, you will create and execute a customer satisfaction survey using Google Forms, and then analyze the form responses. Creating your survey will depend on what your company wants to analyze. Are customers satisfied with the products offered? Or, are customers satisfied with the services offered? You have the option of deciding the specifics of the survey based on your company’s needs. In this course, you will create a survey to determine if customers are satisfied with the services of an appliance repair company. Once you have created and collected your survey responses, you will analyze the results using graphs provided by the Google form. Graphs are a great visual tool that allows you to quickly see different trends occurring within your business, instead of having to shuffle through pages of a report. In this project, your graph will visually show you customer satisfaction ratings. Creating a survey gives you the ability to review customer feedback, and allows you to more accurately adjust your business practices to fit the needs of your customers. Doing so will help your company improve products and/or services for increased customer satisfaction, and in the long run, increase your business’s bottom line.
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Improve Business Performance with Google Forms
Instructor: Melissa Al-Shaer
11,959 already enrolled
Included with 
(558 reviews)
Recommended experience
What you'll learn
Create a Google Form, as well as add and edit questions in the survey.
Send your form to recipients, and temporarily pause or stop collecting responses when the need arises.
Analyze responses in Google Forms.
Skills you'll practice
Details to know
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Only available on desktop
See how employees at top companies are mastering in-demand skills
Learn, practice, and apply job-ready skills in less than 2 hours
- Receive training from industry experts
- Gain hands-on experience solving real-world job tasks
- Build confidence using the latest tools and technologies
About this Guided Project
Learn step-by-step
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
Introduction to Google Forms
Create Questions
Form Settings
Send the Form
Analyze Responses
Recommended experience
This course is for someone who is new to Google Sheets but has a desire to compile data for analysis and tracking.
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How you'll learn
Skill-based, hands-on learning
Practice new skills by completing job-related tasks.
Expert guidance
Follow along with pre-recorded videos from experts using a unique side-by-side interface.
No downloads or installation required
Access the tools and resources you need in a pre-configured cloud workspace.
Available only on desktop
This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.
Why people choose Coursera for their career
Learner reviews
558 reviews
- 5 stars
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- 4 stars
19.85%
- 3 stars
3.75%
- 2 stars
1.25%
- 1 star
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Reviewed on Jun 28, 2020
It helps me fine tune my skills in creating google forms.
Reviewed on Jun 23, 2020
Everything was belaboured by the coach. I am truly grateful to you ma'am. Thank you so much for being such a great coach. I learned a lot in this course. Thank You
Reviewed on Jul 9, 2020
Course is very useful and Instructor is very caring.My best wishes to My instructor.
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Frequently asked questions
Because your workspace contains a cloud desktop that is sized for a laptop or desktop computer, Guided Projects are not available on your mobile device.
Guided Project instructors are subject matter experts who have experience in the skill, tool or domain of their project and are passionate about sharing their knowledge to impact millions of learners around the world.
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