14 ratings
Describe the components of User Journey maps and identify use cases for them.
Visualize the User Experience and understand the difference between User Journeys and User Flow in Miro.
Describe, visualize, and mine the User Journey for opportunities in Miro.
By the end of this project, you will be able to build a user journey map to aid in scoping out a project, maintain a customer-focused approach in design, and identify opportunities for continuous improvements. To do this you will gain hands-on experience exercising empathy and applying user research to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities for continuous improvements that support customer success in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
User Experience Design (UXD)
Product Strategy
User Research
User Centered Design (UCD)
Project Management
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
Review the value of User Experience mapping and how User Journeys support design and acceptance.
Identify components of User Journey maps and the scenarios that drive creating them.
Frame the User Experience and understand the differences between flows and journey in Miro.
Explore the templates and tools available and begin documenting the User Journey in Miro.
Document the User Journey and consider the business intelligence it provides in Miro.
Your workspace is a cloud desktop right in your browser, no download required
In a split-screen video, your instructor guides you step-by-step
by MB
Aug 10, 2021Very practical and with clear explanations on user journeys and user flows.
by KS
Jan 31, 2022I really liked my mentor's way of explaining things.
by RR
Sep 16, 2021Project phase she needs to spend more times on the last steps on creating then talking..
By purchasing a Guided Project, you'll get everything you need to complete the Guided Project including access to a cloud desktop workspace through your web browser that contains the files and software you need to get started, plus step-by-step video instruction from a subject matter expert.
Because your workspace contains a cloud desktop that is sized for a laptop or desktop computer, Guided Projects are not available on your mobile device.
Guided Project instructors are subject matter experts who have experience in the skill, tool or domain of their project and are passionate about sharing their knowledge to impact millions of learners around the world.
You can download and keep any of your created files from the Guided Project. To do so, you can use the “File Browser” feature while you are accessing your cloud desktop.
Guided Projects are not eligible for refunds. See our full refund policy.
Financial aid is not available for Guided Projects.
Auditing is not available for Guided Projects.
At the top of the page, you can press on the experience level for this Guided Project to view any knowledge prerequisites. For every level of Guided Project, your instructor will walk you through step-by-step.
Yes, everything you need to complete your Guided Project will be available in a cloud desktop that is available in your browser.
You'll learn by doing through completing tasks in a split-screen environment directly in your browser. On the left side of the screen, you'll complete the task in your workspace. On the right side of the screen, you'll watch an instructor walk you through the project, step-by-step.
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