Master ITIL V4 for Enhanced IT Service Management. Gain comprehensive skills in ITIL V4 to optimize IT service delivery, improve efficiency, and drive business success.
A foundational understanding of IT concepts and terminology is recommended for this Specialization. Prior experience in IT service management or a related field will be beneficial but is not required
A foundational understanding of IT concepts and terminology is recommended for this Specialization. Prior experience in IT service management or a related field will be beneficial but is not required
4 months
at 2 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Master the principles and practices of ITIL V4, including the Service Value System (SVS) and the Four Dimensions model.
Gain expertise in managing the entire IT service lifecycle, from strategy and design to operation and continual improvement.
Learn in-demand skills from university and industry experts
Master a subject or tool with hands-on projects
Develop a deep understanding of key concepts
Earn a career certificate from EDUCBA
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
Specialization - 4 course series
This ITIL V4 Specialization provides an in-depth understanding of IT Service Management best practices, aligning IT services with business needs. Through a series of expertly designed courses, you will learn the principles and practices of ITIL V4, including the Service Value System (SVS) and the Four Dimensions model. The curriculum covers key concepts such as service strategy, service design, service transition, service operation, and continual service improvement. By completing this specialization, you'll be equipped to enhance IT service delivery, improve efficiency, and drive business success. Partnered with leading industry experts, this program ensures you gain practical, real-world insights and skills that are highly valued in the IT industry.
Applied Learning Project
Learners will engage in hands-on projects that simulate real-world IT service management scenarios, applying ITIL V4 principles to design and improve service processes. These projects will enable learners to tackle authentic challenges, enhancing their problem-solving skills and preparing them for practical application in the IT industry.
Welcome to EDUCBA, a place where knowledge is limitless! We provide a wide selection of instructive and engaging programmes designed to empower students of all ages and experiences. From the convenience of your home, start a revolutionary educational experience with our cutting-edge technologies courses and experienced instructors.
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
New to Support and Operations? Start here.
Open new doors with Coursera Plus
Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
The Specialization typically takes approximately 3-4 months to complete, with an estimated commitment of 18-20 hours per week.
A foundational understanding of IT concepts and terminology is necessary for this Specialization. Prior experience in IT service management or a related field is beneficial but not required.
Yes, it is recommended to take the courses in the following order to build a comprehensive understanding:
Course 1: Introduction to ITIL V4 Service Management Concept
Course 2: Details of ITIL V4 Four Dimensions of Service Management
Course 3: Explanation of ITIL V4 Service Value System & its Components
Course 4: Brief Overview of ITIL V4 Management and Practices
This sequence ensures a structured learning path, progressively building on foundational concepts before diving into more detailed and advanced topic.
Upon completing the Specialization, you will be able to:
Implement ITIL V4 best practices to enhance IT service delivery and align IT services with business goals.
Manage and optimize the entire IT service lifecycle, from strategy and design to operation and continual improvement.
This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. If you only want to read and view the course content, you can audit the course for free. If you cannot afford the fee, you can apply for financial aid.
This Specialization doesn't carry university credit, but some universities may choose to accept Specialization Certificates for credit. Check with your institution to learn more.
